Possible rootkit infection..

[danuttah]

Hi there,

Got a strange issue on a laptop. IE will not run at all, Windows Defender periodically reports that a renos.N has been found, it tries to remove but never appears to be successful. Tried running Spybot, it loads up and as soon as the scan starts, it exits. Any further attempts to run are met with a 'Windows cannot access the specified file or folder' error. Hi-Jack this does the same. Scanned with AVG, it found nothing. I had a read through these forums and these issues sound very much like other rootkit infections. I have taken the liberty of running Win32kDiag which produced the following, any help would be very much appreciated. I have managed to get rid of infections in the past by myself, but this has me stumped.

Running from: C:\Users\iain\Documents\Downloads\Win32kDiag.exe

Log file at : C:\Users\iain\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Found mount point : C:\Windows\AppPatch\Custom\Custom

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2809.tmp\ZAP2809.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2DF2.tmp\ZAP2DF2.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP4A1B.tmp\ZAP4A1B.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP5C42.tmp\ZAP5C42.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP819D.tmp\ZAP819D.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP81A.tmp\ZAP81A.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAP8D7E.tmp\ZAP8D7E.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPB98E.tmp\ZAPB98E.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPBB55.tmp\ZAPBB55.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE752.tmp\ZAPE752.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPEEF0.tmp\ZAPEEF0.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Drivers\EXE\Audio Driver (Realtek)\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ehome\CreateDisc\style\style

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Globalization\Globalization

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Help\Corporate\Corporate

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002105501100000000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\000021091A0090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109411090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109440090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109510090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109610090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109711090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109810090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109910090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109A10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.6425\12.0.6425

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\LiveKernelReports\LiveKernelReports

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Microsoft.NET\authman\authman

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ModemLogs\ModemLogs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\nap\configuration\configuration

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Panther\setup.exe\setup.exe

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PCHEALTH\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\PLA\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SchCache\SchCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\security\templates\templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\TfsStore\Tfs_DAV\Tfs_DAV

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\UPnP Device Host\Description Documents\Description Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\LocalService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\GameExplorer\GameExplorer

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\History\History

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows\Temporary Internet Files\Temporary Internet Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Microsoft\Windows Media Player NSS\3.0\SCPD\SCPD

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Media Center Programs\Media Center Programs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Crypto\Keys\Keys

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Quick Launch

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Cookies\Cookies

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Network Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\Printer Shortcuts

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\Windows\Templates\Templates

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Documents\Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Downloads\Downloads

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Links\Links

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Music\Music

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Pictures\Pictures

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Saved Games\Saved Games

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\ServiceProfiles\NetworkService\Videos\Videos

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SoftwareDistribution\PostRebootEventCache\PostRebootEventCache

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\Sonysys\Sonysys

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixas\files\files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixdts\files\files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixns\files\files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixrs\files\files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixsql\files\files

Mount point destination : \Device\__max++>\^

Found mount point : C:\Windows\SQL9_KB954606_ENU\hotfixtools\files\files

Mount point destination : \Device\__max++>\^

Cannot access: C:\Windows\System32\cngaudit.dll

[1] 2006-11-02 10:46:03 61952 C:\Windows\System32\cngaudit.dll ()

[2] 2006-11-02 10:46:03 11776 C:\Windows\System32\logevent.dll (Microsoft Corporation)

[danuttah]

Following on from this, I hae had a little play around (using Win32kDiag & Combofix), the rootkit *appears* to gone now. I now get the below when running Win32kDiag without any switches.....

Running from: C:\Users\iain\Desktop\Win32kDiag.exe

Log file at : C:\Users\iain\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-10-01 22:55:53 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-10-01 22:54:16 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-10-01 22:54:16 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-10-01 22:54:16 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl

[1] 2009-10-01 22:55:29 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTMsMpPsSession.etl ()



Cannot access: C:\Windows\System32\WerFault.exe

[1] 2008-01-21 03:24:06 217088 C:\Windows\System32\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18000_none_70071ca23cc95139\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18145_none_6fe0e04a3ce53cd7\WerFault.exe ()

[1] 2008-09-20 05:00:16 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_70460c29561ecb18\WerFault.exe (Microsoft Corporation)



Cannot access: C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18000_none_70071ca23cc95139\WerFault.exe

[1] 2008-01-21 03:24:06 217088 C:\Windows\System32\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18000_none_70071ca23cc95139\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18145_none_6fe0e04a3ce53cd7\WerFault.exe ()

[1] 2008-09-20 05:00:16 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_70460c29561ecb18\WerFault.exe (Microsoft Corporation)



Cannot access: C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18145_none_6fe0e04a3ce53cd7\WerFault.exe

[1] 2008-01-21 03:24:06 217088 C:\Windows\System32\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18000_none_70071ca23cc95139\WerFault.exe ()

[1] 2008-01-21 03:24:06 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.18145_none_6fe0e04a3ce53cd7\WerFault.exe ()

[1] 2008-09-20 05:00:16 217088 C:\Windows\winsxs\x86_microsoft-windows-errorreportingfaults_31bf3856ad364e35_6.0.6001.22271_none_70460c29561ecb18\WerFault.exe (Microsoft Corporation)





Finished!

[tashi]

Hello danuttah,

Following on from this, I hae had a little play around (using Win32kDiag & Combofix),

Forum FAQ
"BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

If the infection prevents HJT from running, please start a topic, make note of the situation and wait for a response. Please do not add logs from other scans.

Posting additional comments or logs before a volunteer responds, can push you back instead of forward, because your thread ends up with a newer date. In addition helpers would think you are already being assisted because of the post count.

Do NOT run 'FIXES' (ComboFix etc) without being asked

NOTE: ComboFix is not a general purpose cleaning tool!
It should only be run under the supervision of someone who has been trained and continues their education in its use.

Best regards.