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Thread: Infected attachments?

  1. #1
    Translator Team Tecolote's Avatar
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    Hi,
    I recently opened an attachment to a friends e-mail, and got surprised it was "empty" (it only displayed, when opened, the contents of the directory who contained it, changing contents if the directory was changed). After that, all shortcuts to Internet Explorer and Windows Media Player disappeared from my desktop. I tried to look after the executables in the system directories, but they disappeared too.
    Can you help remove this threat?
    Thanks a lot
    Tecolote

    Sorry, I forgot the log.
    Here we go:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 20:41:57, on 26/10/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RunDll32.exe
    C:\Arquivos de programas\Alcatel\SpeedTouch USB\Dragdiag.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Search Assistant - {F0626A63-410B-45E2-99A1-3F2475B2D695} - C:\Arquivos de programas\SGPSA\BHO.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Arquivos de programas\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SGPUpdater] C:\Arquivos de programas\Search Guard PlusU\sgpUpdaters.exe
    O4 - HKLM\..\Run: [FBSearch] C:\Arquivos de programas\Search Guard Plus\SearchGuardPlus.exe
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Arquivos de programas\Arquivos comuns\Adobe\Calibration\Adobe Gamma Loader.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Arquivos de programas\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Pesquisar - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

    --
    End of file - 4598 bytes
    Last edited by tashi; 2009-10-27 at 02:32. Reason: Merged 2 posts

  2. #2
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    hi Tecolote,

    Your log is a few days old. If you still need help just reply to my post and we will begin.
    How Can I Reduce My Risk?

  3. #3
    Translator Team Tecolote's Avatar
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    Shell Life,
    Thanks for employing your time helping us. I figure that even with some experience accumulated and taking most precautions, you are never 100% protected against those threats.
    Shall we?
    Thanks once more,
    Tecolote

  4. #4
    Translator Team Tecolote's Avatar
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    Thank you, shelf life!!!

  5. #5
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    hi Tecolote,

    "Shell Life," no problem, I have been called worse than that.
    HJT log looks ok.

    I don't recognize antivirus software in the log. Do you have updated AV installed? You have done a scan recently also?

    Iam also not familiar with this:

    Search Guard PlusU
    Is this something you installed yourself?

    We might get a better look for any malware using DDS. Link and directions:

    Please download DDS and save it to your desktop.
    Disable any script blocking protection Double click dds.scr to run the tool. When done, DDS.txt will open.
    Save both reports to your desktop.
    Copy/paste both logs in your reply.

    You can also download, install and run Malwarebytes as a check for malware and keep it as a anti-malware app. Link and directions:

    Please download Malwarebytes to your desktop.

    Double-click mbam-setup.exe and follow the prompts to install the program.

    Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

    If an update is found, it will download and install the latest version.

    Once the program has loaded, select Perform FULL SCAN, then click Scan.
    When the scan is complete, click OK, then Show Results to view the results.

    Be sure that everything is checked, and click *Remove Selected.*

    *A restart of your computer most likely will be required to remove some items.If prompted select yes to restart.*

    When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
    Post the log in your reply.
    How Can I Reduce My Risk?

  6. #6
    Translator Team Tecolote's Avatar
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    I don't have any AV installed in the moment. Gonna try a free one later, maybe AVG.
    That "Search Guard PlusU" is strange to me. It seems to be a Yahoo search tool. Is it a possible threat? I suspect a little form those relationship sites (orkut, meebo, e-buddy) my brother subscribed to; it could be part of their "subscription package". Not sure, tho (haven't read their eula, and that's probably also my brother's case).

    Below, the DDS' logs.


    DDS (Ver_09-10-26.01) - NTFSx86
    Run by Pablo at 19:53:37,46 on qua 28/10/2009
    Internet Explorer: 8.0.6001.18702
    Microsoft Windows XP Home Edition 5.1.2600.2.1252.55.1046.18.511.279 [GMT -2:00]


    ============== Running Processes ===============

    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RunDll32.exe
    C:\Arquivos de programas\Alcatel\SpeedTouch USB\Dragdiag.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Arquivos de programas\Internet Explorer\IEXPLORE.EXE
    C:\Arquivos de programas\Internet Explorer\IEXPLORE.EXE
    C:\Arquivos de programas\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.com.br/
    uSearch Page =
    uSearch Bar =
    mSearchAssistant =
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\arquivos de programas\arquivos comuns\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\arquivos de programas\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    BHO: Search Assistant: {f0626a63-410b-45e2-99a1-3f2475b2d695} - c:\arquivos de programas\sgpsa\BHO.dll
    uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
    uRun: [MSMSGS] "c:\arquivos de programas\messenger\msmsgs.exe" /background
    mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
    mRun: [nwiz] nwiz.exe /install
    mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
    mRun: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    mRun: [SpeedTouch USB Diagnostics] "c:\arquivos de programas\alcatel\speedtouch usb\Dragdiag.exe" /icon
    mRun: [Adobe Reader Speed Launcher] "c:\arquivos de programas\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    mRun: [SGPUpdater] c:\arquivos de programas\search guard plusu\sgpUpdaters.exe
    mRun: [FBSearch] c:\arquivos de programas\search guard plus\SearchGuardPlus.exe
    dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
    StartupFolder: c:\docume~1\alluse~1\menuin~1\progra~1\inicia~1\adobeg~1.lnk - c:\arquivos de programas\arquivos comuns\adobe\calibration\Adobe Gamma Loader.exe
    IE: E&xportar para o Microsoft Excel - c:\arquiv~1\micros~3\office11\EXCEL.EXE/3000
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\arquivos de programas\messenger\msmsgs.exe
    IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\arquivos de programas\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\arquivos de programas\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\arquiv~1\micros~3\office11\REFIEBAR.DLL
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\arquiv~1\arquiv~1\skype\SKYPE4~1.DLL

    ============= SERVICES / DRIVERS ===============

    R3 RMSPPPOE;WAN Miniport (PPP over Ethernet Protocol);c:\windows\system32\drivers\RMSPPPOE.SYS [2002-6-10 31232]
    S2 bajjcbom;skklpopo;c:\windows\system32\svchost.exe -k netsvcs [2006-3-2 14336]
    S3 alcan5ln;Alcatel SpeedTouch(tm) USB ADSL RFC1483 Networking Driver (NDIS);c:\windows\system32\drivers\alcan5ln.sys [2009-6-11 36048]

    =============== Created Last 30 ================

    2009-10-28 21:19:43 4045528 ----a-w- c:\arquivos de programas\mbam-setup.exe
    2009-10-28 21:07:40 523776 ----a-w- c:\arquivos de programas\dds.scr
    2009-10-26 22:41:29 0 d-----w- c:\arquivos de programas\Trend Micro
    2009-10-26 22:36:30 812344 ----a-w- c:\arquivos de programas\HJTInstall.exe
    2009-10-20 22:29:08 0 d-----w- c:\windows\system32\Adobe

    ==================== Find3M ====================

    2009-08-25 02:35:53 17695920 ----a-w- c:\arquivos de programas\PDFCreator-0_9_8_setup.exe
    2009-08-22 00:11:17 7658952 ----a-w- c:\arquivos de programas\daemon4304-lite.exe
    2009-07-31 12:47:04 499712 ----a-w- c:\windows\system32\msvcp71.dll
    2009-07-31 12:47:04 348160 ----a-w- c:\windows\system32\msvcr71.dll
    2001-11-23 04:08:20 712704 ----a-r- c:\windows\inf\other\AUDIO3D.DLL
    2006-03-02 12:00:00 2629632 --sha-r- c:\windows\system32\pmgkaj.dll

    ============= FINISH: 19:53:46,42 ===============


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-10-26.01)

    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume1
    Install Date: 11/6/2009 12:23:22
    System Uptime: 28/10/2009 19:01:56 (0 hours ago)

    Motherboard: ECS | | M863
    Processor: AMD Athlon(tm) XP 2700+ | CPU 1 | 2166/166mhz

    ==== Disk Partitions =========================

    A: is Removable
    C: is FIXED (NTFS) - 75 GiB total, 67,795 GiB free.
    D: is CDROM ()

    ==== Disabled Device Manager Items =============

    Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
    Description: Modem PCI
    Device ID: PCI\VEN_1039&DEV_7013&SUBSYS_0C041019&REV_A0\3&267A616A&0&16
    Manufacturer:
    Name: Modem PCI
    PNP Device ID: PCI\VEN_1039&DEV_7013&SUBSYS_0C041019&REV_A0\3&267A616A&0&16
    Service:

    ==== System Restore Points ===================

    RP1: 31/7/2009 09:56:01 - Ponto de verificação do sistema
    RP2: 25/1/2005 02:12:44 - Ponto de verificação do sistema
    RP3: 25/1/2005 01:40:42 - Ponto de verificação do sistema
    RP4: 21/8/2009 11:20:49 - Ponto de verificação do sistema
    RP5: 21/8/2009 22:54:41 - SPTD setup V1.58
    RP6: 24/8/2009 23:49:57 - Ponto de verificação do sistema
    RP7: 24/8/2009 23:59:17 - Driver de impressão PDFCreator instalado
    RP8: 25/1/2005 04:23:28 - Ponto de verificação do sistema
    RP9: 25/1/2005 00:28:48 - Ponto de verificação do sistema
    RP10: 27/8/2009 14:10:51 - Ponto de verificação do sistema
    RP11: 25/1/2005 01:09:16 - Ponto de verificação do sistema
    RP12: 25/1/2005 00:17:03 - Ponto de verificação do sistema
    RP13: 3/9/2009 13:00:41 - Instalado Microsoft Office Professional Edição 2003
    RP14: 25/1/2005 00:19:45 - Ponto de verificação do sistema
    RP15: 12/9/2009 11:45:00 - Ponto de verificação do sistema
    RP16: 17/9/2009 20:00:26 - Ponto de verificação do sistema
    RP17: 25/1/2005 00:54:18 - Ponto de verificação do sistema
    RP18: 25/1/2005 00:38:57 - Ponto de verificação do sistema
    RP19: 24/9/2009 13:34:43 - Ponto de verificação do sistema
    RP20: 25/9/2009 15:42:22 - Ponto de verificação do sistema
    RP21: 25/1/2005 01:43:47 - Ponto de verificação do sistema
    RP22: 30/9/2009 11:55:26 - Ponto de verificação do sistema
    RP23: 25/1/2005 01:57:28 - Ponto de verificação do sistema
    RP24: 25/1/2005 00:57:17 - Ponto de verificação do sistema
    RP25: 2/10/2009 09:10:13 - Ponto de verificação do sistema
    RP26: 25/1/2005 01:55:46 - Ponto de verificação do sistema
    RP27: 7/10/2009 14:05:26 - Ponto de verificação do sistema
    RP28: 8/10/2009 19:50:15 - Ponto de verificação do sistema
    RP29: 25/1/2005 01:50:27 - Ponto de verificação do sistema
    RP30: 10/10/2009 15:15:40 - Ponto de verificação do sistema
    RP31: 25/1/2005 02:56:03 - Ponto de verificação do sistema
    RP32: 17/10/2009 12:39:30 - Ponto de verificação do sistema
    RP33: 25/1/2005 00:24:01 - Ponto de verificação do sistema

    ==== Installed Programs ======================

    7-Zip 4.42
    Adobe Flash Player 10 ActiveX
    Adobe Photoshop CS
    Adobe Reader 9.1 - Português
    Adobe Shockwave Player 11.5
    Alcatel SpeedTouch USB Software
    Atualização para Windows XP (KB911164)
    C-Media 3D Audio
    C-Media WDM Audio Driver
    Counter-Strike: Source
    DAEMON Tools Toolbar
    HijackThis 2.0.2
    HP PrecisionScan LTX
    Microsoft Office Professional Edição 2003
    Microsoft Silverlight
    NVIDIA Drivers
    PDFCreator
    PPP over Ethernet Protocol 0.98
    Search Guard Plus (My Tattoons)
    Search Guard Plus Updater (My Tattoons)
    Skype web features
    Skype™ 4.1
    SModem 1.0
    TurboADSL 0.98
    Tweak UI
    WebFldrs XP
    Windows Internet Explorer 8
    WOW
    Xvid 1.2.1 final uninstall

    ==== End Of File ===========================

    Unfortunatelly, Malwarebytes refuses to update. The window that pops-up lists an error code to be informed to the support, but i can't acceess their website (malwarebytes.org). I have reasons to suspect something is blocking links to security expert sites. I had the same troble trying to download DDS (i googled then download it from cnet) and even HijackThis! I just can't follow these links. Take a look at the address full link:

    http://fastbrowsersearch.com/results...b2intl_amer_br

    What is this so-called "fastbrowsersearch.com" doing there? It's address always precedes whatever link my iexplorer can't open. I think my pc got hijacked, and this is the reason why the program doesn't update. I think we should attack this hijacker first...

    Anyway, i scanned the hard disk with the outdated definitions. The log:

    Malwarebytes' Anti-Malware 1.41
    Versão do banco de dados: 2775
    Windows 5.1.2600 Service Pack 2

    28/10/2009 20:57:45
    mbam-log-2009-10-28 (20-57-45).txt

    Tipo de Verificação: Completa (C:\|)
    Objetos verificados: 142406
    Tempo decorrido: 18 minute(s), 46 second(s)

    Processos da Memória infectados: 0
    Módulos de Memória Infectados: 0
    Chaves do Registro infectadas: 0
    Valores do Registro infectados: 0
    Ítens do Registro infectados: 1
    Pastas infectadas: 0
    Arquivos infectados: 0

    Processos da Memória infectados:
    (Nenhum ítem malicioso foi detectado)

    Módulos de Memória Infectados:
    (Nenhum ítem malicioso foi detectado)

    Chaves do Registro infectadas:
    (Nenhum ítem malicioso foi detectado)

    Valores do Registro infectados:
    (Nenhum ítem malicioso foi detectado)

    Ítens do Registro infectados:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

    Pastas infectadas:
    (Nenhum ítem malicioso foi detectado)

    Arquivos infectados:
    (Nenhum ítem malicioso foi detectado)

    The log was created prior to the manual elimination of one detected hijacker. And the links still won't open.
    That's it. I'll wait further instructions.

  7. #7
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    hi,

    thanks for all the information. Lets start by getting rid of search guard plus, its garbage.

    At the link below read whats under each of the tabs. Follow along to remove it and reset IE 8.0 search provider.
    After all is done reboot and see if your browsing searches are ok now.

    Link:

    http://www.searchguardplus.com/default.aspx
    How Can I Reduce My Risk?

  8. #8
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    This Searchguard really sucks. After uninstallation, and following all of their site instructions, it was still the default search provider. Can i wipe it out?
    There was a single improvement: the download link to DDS now works. The others (malwarebytes.org, trendmicro's HJT) remain not opening. Seems like their sites are blacklisted... Is something crawling deeper in my pc?

  9. #9
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    hi,

    With IE open go to tools>internet options> click on the Programs Tab then on Manage add-ons. see if you can delete/remove the search provider that way.
    Next under the advanced tab click on Re-set button, then click apply and ok. Close and restart IE. We will do a online scan then get another download to use.

    You really should get a Antivirus installed as soon as possible.

    You can do a online scan here;

    ESET online scanner:

    http://www.eset.com/onlinescan/

    uses Internet Explorer only
    check "YES" to accept terms
    click start button
    allow the ActiveX component to install
    click the start button. the Scanner will update.
    check both "Remove found threats" and "Scan unwanted applications"
    click scan
    when done you can find the scan log at:C:\Program Files\EsetOnlineScanner\log.txt
    please copy/paste that log in next reply.


    We will get another download to use. Its called combofix. There is a guide to read first. Read the guide, download combofix to your desktop, double click the icon and follow the prompts. Post the log in your reply:

    Guide to using Combofix
    How Can I Reduce My Risk?

  10. #10
    Translator Team Tecolote's Avatar
    Join Date
    Nov 2005
    Location
    Goiânia, Goiás, Brasil
    Posts
    40

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    I manually removed SafeGuardPlus via Tools option. But is it surely removed? If it didn't disappear the first time, via Control Panel, why should we believe it's gone now?

    I also did reset IE configurations to all deafult settings, and erased all temporary files, forms and user names and passwords, but there are still web pages not opening, including ESET online scanner.

    Will post the Combofix log in the next reply.

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