The malware removal forum is set up to help those in need of assistance with their personal computers. This service is free and provided by volunteers.
If you are a computer business claiming to remove malware for your paying customers, our volunteers are not here to support such. Clients with infected PCs may be directed to this forum to receive free advice in the first person.
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Note:
When the infected computer in question is a company machine in the workplace, or you are an employee.
The intention of this forum is not to replace a company's IT department, nor can we anticipate alterations or configurations that may have been made to a business machine, or how it will interact with the tools commonly used in the removal of malware.
The majority of the tools used in this forum are only free for Home Users and only tested on Home machines, they may well change settings that are required for a Company network. Another consideration is that company information may show in the logs.
More than one machine could be at stake, possibly even the server. If sensitive material has been compromised by an infection, the company could be held liable.
To prevent any possible loss or corruption of company information,
please inform your IT Professional or Supervisor when a workplace computer has been infected, immediately.
It's not that we don't want to help, but there are too many issues that could arise from a networked company machine that malware forum volunteers are not experienced in dealing with.
Thank you for your understanding.
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As Malware removal forum volunteers are unable to assist users with infected
Corporate,
Government, Small Business or Institutional machines, please contact our office support so they may provide direct assistance for your needs. Thank you.
Spybot S&D Corporate-Small Business Editions
For more information, please send an email to licenses(at)spybot.info
Regards.