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Thread: !!!!Help!!!! I have an infection!

  1. #1
    Junior Member
    Join Date
    Nov 2009
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    1

    Default !!!!Help!!!! I have an infection!

    Hello, My problem is as follows: cant get on the internet continues to say "we're sorry had a problem and crashed", Can't run spybot scan will open but will not scan and it will not let me delete spybot as well, I have also downloaded Hijackthis and installed it but it will not let the program run, it says "I do not have appropriate permissions to access the item". Also i am unable to boot in safe mode! Thanks in advance!

  2. #2
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Hello

    Welcome to Safer Networking.

    Please read Before You Post
    While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

    You will have to download this from a known clean computer and transfer by disk to the infected one.


    Please download RootRepeal from one of these locations and save it to your desktop
    Here
    Here
    Here
    • Open on your desktop.
    • Click the tab.
    • Click the button.
    • Check just these boxes:
    • Push Ok
    • Check the box for your main system drive (Usually C:, and press Ok.
    • Allow RootRepeal to run a scan of your system. This may take some time.
    • Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  3. #3
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Due to inactivity, this thread will now be closed.

    If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new HijackThis log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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