Need help - Trojan FakeSp-Gen virus

[peku006]

Hi Ryan

you (circled red "X") problem is not due to malware, all the logs are ok

try this

Error message may occur when you increase the maximum profile size

post back if it helped.

Thanks peku006

[RyanM]

peku006

Thanks! Glad to hear everything looks clean. However, I could follow th instructions at the link. I could not find the file "system.adm", and when I tried to find the "Active Directory Users and Computer" I received a message that it was not installed on my machine. The error message indicated that either I was running a 64 bit version of XP, or the file had been removed or corrupted.

Anything else I can / should try to fix this? Or would it be simpler to just delete that user profile and create a new profile?

Thanks again.

[peku006]

Hi Ryan

At this stage your machine looks to be clean of malware, so the problems you are experiencing are not likely to be malware related. I think the best and fastest solution for you is to post on a PC troubleshooting forum like the Browsers, Internet & email forum at WhatTheTech. They specialize in handling problems like this so you are certain to get expert assistance and a speedy resolution is very likely.

I'm sorry that I could not be of more help to you, and I wish you the best of luck with solving your computer problems. If you have any questions or require any other assistance please let me know.

peku006

[RyanM]

peku006

Thanks very much. I appreciate all of your help!

Ryan

[peku006]

Hi Ryan

Your log now appears to be clean. Congratulations!

To remove all of the tools we used and the files and folders they created do the following:

Delete Security Check and FixPolicies from your desktop.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep ......Malwarebytes' Anti-Malware Scanning Guide.

Download OTC by Old Timer and save it to your Desktop.

• Double-click OTC.exe
• Click the CleanUp! button
• Select Yes when the Begin cleanup Process? Prompt appears
• If you are prompted to Reboot during the cleanup, select Yes
• The tool will delete itself once it finishes, if not delete it by yourself

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore-WINDOWS XP
This is a good time to clear your existing system restore points and establish a new clean restore point:

Turn off System Restore

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.
• Reboot.

Turn ON System Restore

• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• UN-Check *Turn off System Restore*.
• Click Apply, and then click OK.

This will remove all restore points except the new one you just created.

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.
You can use one of these sites to check if any updates are needed for your pc.
Secunia Software Inspector
F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.
http://www.update.microsoft.com

Here are some things that I think are worth having a look at if you don't already know a bout them:.

Spybot Search and Destroy
Download it from here. Just choose a mirror and off you go.
Find here the tutorial on how to use Spybot properly here

SpyWare Blaster
Download it from here
Find here the tutorial on how to use Spyware Blaster here

WinPatrol
Download it from here
Here you can find information about how WinPatrol works here

FireTrust SiteHound
You can find information and download it from here

MVPS Hosts File from here
The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
Find Tutorial here : http://www.mvps.org/winhelp2002/hosts.htm

Please check out Tony Klein's article "How did I get infected in the first place?"

Read some information here how to prevent Malware.


Happy safe surfing!

[peku006]

As this issue appears to be resolved, this topic is now closed

We are pleased to have been some help in getting you clean.

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