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Thread: Virtumonde-New Thread-As Per request

  1. #111
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    Join Date
    Nov 2009
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    Quote Originally Posted by TomZT View Post
    Thank you much Blade!

    I will close out of what I'm doing here on this machine and reconnect the infected computer to download the AVG removal tool. I will post my results.

    I do appreciate your assistance!
    Tom
    Hi Blade,

    I tried the AVG removal tool. It launched a black dos cmd window with two lines showing...

    2009-11-27 22:01:14 WARN AvgDir param empty
    2009-11-27 22:01:14 WARN AvgDataDir param empty

    ...and a message box that said, "This application will remove AVG from your computer. This can require one or more restarts during the cleaning process. Please save all work and close all other applications. Do you want to continue. I clicked Yes. The program ran, created an "avgremoval.log, and then closed.

    I then restarted the computer and tried to install the new version again and had the same results...

    Installation stopped to warn of "Potentially Incompatible Software (OLE (Part 1 of 5)). Do you want to uninstall this software?... Options...
    SKIP (Not recommended!) or UNINSTALL the software.

    (Uninstall goes nowhere... Can't find the OLE software.)

    I then went into Windows Explorer and manually deleted all AVG folders, restarted, and ran the AVG removal tool again. It ran like before, created a log and closed. I've copied that log (avgremoval.log) below.

    Then retarted the computer and tried to install AVG again. Same results. I fear something is preventing the installation of AVG. Do you think I should try the SKIP (Not recommended) option?

    The AVG removal log is below... Hope this helps!
    ====================================
    2009-11-27 22:35:21,890 DEBUG Avg9Uninstall\Directories key failed to open (error: e0010013)
    2009-11-27 22:35:21,921 DEBUG Avg8Uninstall\Directories key failed to open (error: e0010013)
    2009-11-27 22:35:21,921 DEBUG Reading HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion:ProgramFilesDir (x86) value failed (error: e001003d)
    2009-11-27 22:35:21,921 WARN AvgDir param empty.
    2009-11-27 22:35:21,921 WARN AvgDataDir param empty.
    2009-11-27 22:35:34,703 INFO AvgRemover runs in attempt number 1
    2009-11-27 22:35:34,703 INFO ***** Services *****
    2009-11-27 22:35:34,703 INFO Processing service avg8emc
    2009-11-27 22:35:34,718 INFO Service avg8emc is not installed
    2009-11-27 22:35:34,718 DEBUG Service avg8emc RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service avg8emc are not present
    2009-11-27 22:35:34,734 INFO Processing service avgfws8
    2009-11-27 22:35:34,734 INFO Service avgfws8 is not installed
    2009-11-27 22:35:34,734 DEBUG Service avgfws8 RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service avgfws8 are not present
    2009-11-27 22:35:34,734 INFO Processing service avg8wd
    2009-11-27 22:35:34,734 INFO Service avg8wd is not installed
    2009-11-27 22:35:34,734 DEBUG Service avg8wd RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service avg8wd are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgWFPx
    2009-11-27 22:35:34,734 INFO Service AvgWFPx is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgWFPx RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgWFPx are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgWFPa
    2009-11-27 22:35:34,734 INFO Service AvgWFPa is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgWFPa RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgWFPa are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgMfx86
    2009-11-27 22:35:34,734 INFO Service AvgMfx86 is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgMfx86 RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgMfx86 are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgMfx64
    2009-11-27 22:35:34,734 INFO Service AvgMfx64 is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgMfx64 RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgMfx64 are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgLdx86
    2009-11-27 22:35:34,734 INFO Service AvgLdx86 is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgLdx86 RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgLdx86 are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgLdx64
    2009-11-27 22:35:34,734 INFO Service AvgLdx64 is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgLdx64 RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgLdx64 are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgTdiX
    2009-11-27 22:35:34,734 INFO Service AvgTdiX is not installed
    2009-11-27 22:35:34,734 DEBUG Service AvgTdiX RegCleanup
    2009-11-27 22:35:34,734 DEBUG Registry keys for service AvgTdiX are not present
    2009-11-27 22:35:34,734 INFO Processing service AvgTdiA
    2009-11-27 22:35:34,750 INFO Service AvgTdiA is not installed
    2009-11-27 22:35:34,750 DEBUG Service AvgTdiA RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AvgTdiA are not present
    2009-11-27 22:35:34,750 INFO Processing service AvgRkx86
    2009-11-27 22:35:34,750 INFO Service AvgRkx86 is not installed
    2009-11-27 22:35:34,750 DEBUG Service AvgRkx86 RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AvgRkx86 are not present
    2009-11-27 22:35:34,750 INFO Processing service AvgRkx64
    2009-11-27 22:35:34,750 INFO Service AvgRkx64 is not installed
    2009-11-27 22:35:34,750 DEBUG Service AvgRkx64 RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AvgRkx64 are not present
    2009-11-27 22:35:34,750 INFO Processing service avg9emc
    2009-11-27 22:35:34,750 INFO Service avg9emc is not installed
    2009-11-27 22:35:34,750 DEBUG Service avg9emc RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service avg9emc are not present
    2009-11-27 22:35:34,750 INFO Processing service avgfws9
    2009-11-27 22:35:34,750 INFO Service avgfws9 is not installed
    2009-11-27 22:35:34,750 DEBUG Service avgfws9 RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service avgfws9 are not present
    2009-11-27 22:35:34,750 INFO Processing service avg9wd
    2009-11-27 22:35:34,750 INFO Service avg9wd is not installed
    2009-11-27 22:35:34,750 DEBUG Service avg9wd RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service avg9wd are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSAgent
    2009-11-27 22:35:34,750 INFO Service AVGIDSAgent is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSAgent RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSAgent are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSShimxpx
    2009-11-27 22:35:34,750 INFO Service AVGIDSShimxpx is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSShimxpx RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSShimxpx are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSFilterxpx
    2009-11-27 22:35:34,750 INFO Service AVGIDSFilterxpx is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSFilterxpx RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSFilterxpx are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSDriverxpx
    2009-11-27 22:35:34,750 INFO Service AVGIDSDriverxpx is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSDriverxpx RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSDriverxpx are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSShimvtx
    2009-11-27 22:35:34,750 INFO Service AVGIDSShimvtx is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSShimvtx RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSShimvtx are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSFiltervtx
    2009-11-27 22:35:34,750 INFO Service AVGIDSFiltervtx is not installed
    2009-11-27 22:35:34,750 DEBUG Service AVGIDSFiltervtx RegCleanup
    2009-11-27 22:35:34,750 DEBUG Registry keys for service AVGIDSFiltervtx are not present
    2009-11-27 22:35:34,750 INFO Processing service AVGIDSDrivervtx
    2009-11-27 22:35:34,765 INFO Service AVGIDSDrivervtx is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSDrivervtx RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSDrivervtx are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSFiltervta
    2009-11-27 22:35:34,765 INFO Service AVGIDSFiltervta is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSFiltervta RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSFiltervta are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSDrivervta
    2009-11-27 22:35:34,765 INFO Service AVGIDSDrivervta is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSDrivervta RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSDrivervta are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSShimw7x
    2009-11-27 22:35:34,765 INFO Service AVGIDSShimw7x is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSShimw7x RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSShimw7x are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSFilterw7x
    2009-11-27 22:35:34,765 INFO Service AVGIDSFilterw7x is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSFilterw7x RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSFilterw7x are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSDriverw7x
    2009-11-27 22:35:34,765 INFO Service AVGIDSDriverw7x is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSDriverw7x RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSDriverw7x are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSFilterw7a
    2009-11-27 22:35:34,765 INFO Service AVGIDSFilterw7a is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSFilterw7a RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSFilterw7a are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSDriverw7a
    2009-11-27 22:35:34,765 INFO Service AVGIDSDriverw7a is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSDriverw7a RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSDriverw7a are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSErHrxpx
    2009-11-27 22:35:34,765 INFO Service AVGIDSErHrxpx is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSErHrxpx RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSErHrxpx are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSErHrvtx
    2009-11-27 22:35:34,765 INFO Service AVGIDSErHrvtx is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSErHrvtx RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSErHrvtx are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSErHrvta
    2009-11-27 22:35:34,765 INFO Service AVGIDSErHrvta is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSErHrvta RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSErHrvta are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSErHrw7x
    2009-11-27 22:35:34,765 INFO Service AVGIDSErHrw7x is not installed
    2009-11-27 22:35:34,765 DEBUG Service AVGIDSErHrw7x RegCleanup
    2009-11-27 22:35:34,765 DEBUG Registry keys for service AVGIDSErHrw7x are not present
    2009-11-27 22:35:34,765 INFO Processing service AVGIDSErHrw7a
    2009-11-27 22:35:34,781 INFO Service AVGIDSErHrw7a is not installed
    2009-11-27 22:35:34,781 DEBUG Service AVGIDSErHrw7a RegCleanup
    2009-11-27 22:35:34,781 DEBUG Registry keys for service AVGIDSErHrw7a are not present
    2009-11-27 22:35:34,781 INFO ***** Registry keys and values *****
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Mozilla\Firefox\Extensions
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Mozilla\Firefox\Extensions:{3f963a5b-e555-4543-90e2-c3908898db71} Remove
    2009-11-27 22:35:34,781 INFO Value SOFTWARE\Mozilla\Firefox\Extensions:{3f963a5b-e555-4543-90e2-c3908898db71} is not present
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Mozilla\Firefox\Extensions
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Mozilla\Firefox\Extensions:{1d5287d1-8a92-0001-1f31-1cec198018d8} Remove
    2009-11-27 22:35:34,781 INFO Value SOFTWARE\Mozilla\Firefox\Extensions:{1d5287d1-8a92-0001-1f31-1cec198018d8} is not present
    2009-11-27 22:35:34,781 INFO Processing registry SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg8Alrt
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg8Alrt ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg8Alrt not found
    2009-11-27 22:35:34,781 INFO Processing registry SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg9Alrt
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg9Alrt ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\Avg9Alrt not found
    2009-11-27 22:35:34,781 INFO Processing registry SYSTEM\CurrentControlSet\Services\Eventlog\Application\AvgEms
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\AvgEms ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Eventlog\Application\AvgEms not found
    2009-11-27 22:35:34,781 INFO Processing registry SYSTEM\CurrentControlSet\Services\Avg
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Avg ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Avg not found
    2009-11-27 22:35:34,781 INFO Processing registry SYSTEM\CurrentControlSet\Services\Avg
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Avg ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SYSTEM\CurrentControlSet\Services\Avg not found
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2AF1721-312E-4B07-8B17-CEB780DCD054}
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2AF1721-312E-4B07-8B17-CEB780DCD054} ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2AF1721-312E-4B07-8B17-CEB780DCD054} not found
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\Toolbar
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Microsoft\Internet Explorer\Toolbar:{CCC7A320-B3CA-4199-B1A6-9F516DD69829} Remove
    2009-11-27 22:35:34,781 INFO Value SOFTWARE\Microsoft\Internet Explorer\Toolbar:{CCC7A320-B3CA-4199-B1A6-9F516DD69829} is not present
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,781 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Exchange\Client\Extensions
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Microsoft\Exchange\Client\Extensions:Outlook Setup Extension Remove
    2009-11-27 22:35:34,781 INFO Value SOFTWARE\Microsoft\Exchange\Client\Extensions:Outlook Setup Extension is not present
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Exchange\Client\Extensions
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Microsoft\Exchange\Client\Extensions:AVG Exchange Extension Remove
    2009-11-27 22:35:34,781 INFO Value SOFTWARE\Microsoft\Exchange\Client\Extensions:AVG Exchange Extension is not present
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:AppInit_DLLs Modify
    2009-11-27 22:35:34,781 DEBUG Value SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows:AppInit_DLLs doesn't need to be modified
    2009-11-27 22:35:34,781 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-460A-42C5-AE0C-81C61FFAEBC3} Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-460A-42C5-AE0C-81C61FFAEBC3} is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-460A-42C5-AE0C-81C61FFAEBC3} Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-460A-42C5-AE0C-81C61FFAEBC3} is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved:{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Run:AVG8_TRAY Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Run:AVG8_TRAY is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\Microsoft\Windows\CurrentVersion\Run:AVG9_TRAY Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\Microsoft\Windows\CurrentVersion\Run:AVG9_TRAY is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG8Uninstall
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG8Uninstall ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG8Uninstall not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG7Uninstall not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG9Uninstall
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG9Uninstall ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG9Uninstall not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C} ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3 ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3 not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3 ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3 not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\AvgDiagFile
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\AvgDiagFile ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\AvgDiagFile not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\AvgDiagFile
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\AvgDiagFile ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\AvgDiagFile not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\.avgdi
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\.avgdi ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\.avgdi not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\piffile\shellex\ContextMenuHandlers\AVG8 Shell Extension
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\piffile\shellex\ContextMenuHandlers\AVG8 Shell Extension ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\piffile\shellex\ContextMenuHandlers\AVG8 Shell Extension not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\AVG8 Shell Extension
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\AVG8 Shell Extension ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\AVG8 Shell Extension not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\Classes\*\shellex\ContextMenuHandlers\AVG8 Shell Extension
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\*\shellex\ContextMenuHandlers\AVG8 Shell Extension ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\Classes\*\shellex\ContextMenuHandlers\AVG8 Shell Extension not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\Clients
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\Clients ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\Clients not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\AVG8
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG8 ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG8 not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\AVG9
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG9 ForceRemove
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\AVG IDS
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG IDS ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG IDS not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG
    2009-11-27 22:35:34,796 DEBUG Value SOFTWARE\AVG:DumpType Remove
    2009-11-27 22:35:34,796 INFO Value SOFTWARE\AVG:DumpType is not present
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG Remove
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG Security Toolbar
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG Security Toolbar ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG Security Toolbar not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\AVG8
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG8 ForceRemove
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG8 not found
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG\AVG9
    2009-11-27 22:35:34,796 DEBUG Key SOFTWARE\AVG\AVG9 ForceRemove
    2009-11-27 22:35:34,796 INFO Processing registry SOFTWARE\AVG
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\AVG Remove
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\AVG Security Toolbar
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\AVG Security Toolbar ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\AVG Security Toolbar not found
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks
    2009-11-27 22:35:34,812 DEBUG Value SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks:{A3BC75A2-1F87-4686-AA43-5347D756017C} Remove
    2009-11-27 22:35:34,812 INFO Value SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks:{A3BC75A2-1F87-4686-AA43-5347D756017C} is not present
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser
    2009-11-27 22:35:34,812 DEBUG Value SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser:{CCC7A320-B3CA-4199-B1A6-9F516DD69829} Remove
    2009-11-27 22:35:34,812 INFO Value SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser:{CCC7A320-B3CA-4199-B1A6-9F516DD69829} is not present
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,812 INFO Processing registry SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A3BC75A2-1F87-4686-AA43-5347D756017C}
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A3BC75A2-1F87-4686-AA43-5347D756017C} ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found
    2009-11-27 22:35:34,812 INFO Processing registry aAvgAPI.AvgBro
    2009-11-27 22:35:34,812 DEBUG Key aAvgAPI.AvgBro ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key aAvgAPI.AvgBro not found
    2009-11-27 22:35:34,812 INFO Processing registry AVG.Office
    2009-11-27 22:35:34,812 DEBUG Key AVG.Office ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key AVG.Office not found
    2009-11-27 22:35:34,812 INFO Processing registry AVG.Office.8
    2009-11-27 22:35:34,812 DEBUG Key AVG.Office.8 ForceRemove
    2009-11-27 22:35:34,812 DEBUG Key AVG.Office.8 not found
    2009-11-27 22:35:34,812 INFO Processing registry avgtoolbar.AVGTOOLBAR
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBAR ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBAR not found
    2009-11-27 22:35:34,921 INFO Processing registry avgtoolbar.AVGTOOLBARMenu Button
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBARMenu Button ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBARMenu Button not found
    2009-11-27 22:35:34,921 INFO Processing registry avgtoolbar.AVGTOOLBARToggle Button
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBARToggle Button ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key avgtoolbar.AVGTOOLBARToggle Button not found
    2009-11-27 22:35:34,921 INFO Processing registry LinkScannerIE.NavFilter
    2009-11-27 22:35:34,921 DEBUG Key LinkScannerIE.NavFilter ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key LinkScannerIE.NavFilter not found
    2009-11-27 22:35:34,921 INFO Processing registry LinkScannerIE.NavFilter.1
    2009-11-27 22:35:34,921 DEBUG Key LinkScannerIE.NavFilter.1 ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key LinkScannerIE.NavFilter.1 not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{04373D9C-5ED8-44f2-BA00-7895D6A5A2DA}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{04373D9C-5ED8-44f2-BA00-7895D6A5A2DA} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{04373D9C-5ED8-44f2-BA00-7895D6A5A2DA} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{18B30EBF-6B58-425E-AC54-831C05D91B5A}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{18B30EBF-6B58-425E-AC54-831C05D91B5A} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{18B30EBF-6B58-425E-AC54-831C05D91B5A} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9F97547E-4609-42C5-AE0C-81C61FFAEBC3} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{A057A204-BACC-4D26-9990-79A187E2698E}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E2698E} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E2698E} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{A057A204-BACC-4D26-9990-79A187E2698F}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E2698F} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E2698F} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{A057A204-BACC-4D26-9990-79A187E26990}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E26990} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A057A204-BACC-4D26-9990-79A187E26990} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{F274614C-63F8-47D5-A4D1-FBDDE494F8D1} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{9781B2D1-AF27-474F-A3A5-C0763FBDF3B7}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9781B2D1-AF27-474F-A3A5-C0763FBDF3B7} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{9781B2D1-AF27-474F-A3A5-C0763FBDF3B7} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found
    2009-11-27 22:35:34,921 INFO Processing registry CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,921 INFO Processing registry Interface\{52261B0E-CA1A-4FA9-9805-4D01202DF09D}
    2009-11-27 22:35:34,921 DEBUG Key Interface\{52261B0E-CA1A-4FA9-9805-4D01202DF09D} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key Interface\{52261B0E-CA1A-4FA9-9805-4D01202DF09D} not found
    2009-11-27 22:35:34,921 INFO Processing registry Interface\{8EA1F9F2-997A-4832-8E09-815E3D0C0A0C}
    2009-11-27 22:35:34,921 DEBUG Key Interface\{8EA1F9F2-997A-4832-8E09-815E3D0C0A0C} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key Interface\{8EA1F9F2-997A-4832-8E09-815E3D0C0A0C} not found
    2009-11-27 22:35:34,921 INFO Processing registry Interface\{7F24AABF-C822-4C18-9432-21433208F4DC}
    2009-11-27 22:35:34,921 DEBUG Key Interface\{7F24AABF-C822-4C18-9432-21433208F4DC} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key Interface\{7F24AABF-C822-4C18-9432-21433208F4DC} not found
    2009-11-27 22:35:34,921 INFO Processing registry TypeLib\{3E536428-8E1A-4A2C-8463-4A8F74763C30}
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{3E536428-8E1A-4A2C-8463-4A8F74763C30} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{3E536428-8E1A-4A2C-8463-4A8F74763C30} not found
    2009-11-27 22:35:34,921 INFO Processing registry TypeLib\{5DAB1D4C-D020-41CD-936F-D63FF662E9F7}
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{5DAB1D4C-D020-41CD-936F-D63FF662E9F7} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{5DAB1D4C-D020-41CD-936F-D63FF662E9F7} not found
    2009-11-27 22:35:34,921 INFO Processing registry TypeLib\{A0C8F0F1-DE25-4ADB-8F0B-508F6CA43DE9}
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{A0C8F0F1-DE25-4ADB-8F0B-508F6CA43DE9} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{A0C8F0F1-DE25-4ADB-8F0B-508F6CA43DE9} not found
    2009-11-27 22:35:34,921 INFO Processing registry TypeLib\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} ForceRemove
    2009-11-27 22:35:34,921 DEBUG Key TypeLib\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} not found
    2009-11-27 22:35:34,921 INFO ***** Files and folders *****
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 0
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 1
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 2
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 3
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 4
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 5
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 6
    2009-11-27 22:35:34,921 DEBUG Missing ParentDir path for fileItem number 7
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 8
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 9
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 10
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 11
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 12
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 13
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 14
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 15
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 16
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\Tom McNeal\Application Data\AVGTOOLBAR
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\Tom McNeal\Application Data\AVGTOOLBAR not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Start Menu\Programs\avg 8.0
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Start Menu\Programs\avg 8.0 not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Start Menu\Programs\avg free 8.0
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Start Menu\Programs\avg free 8.0 not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Start Menu\Programs\avg 8.5
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Start Menu\Programs\avg 8.5 not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Start Menu\Programs\avg free 8.5
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Start Menu\Programs\avg free 8.5 not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg 8.0.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg 8.0.lnk not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg free 8.0.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg free 8.0.lnk not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg 8.5.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg 8.5.lnk not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg free 8.5.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg free 8.5.lnk not found
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 27
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 28
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 29
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 30
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 31
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 32
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 33
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 34
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 35
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 36
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 37
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 38
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 39
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 40
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 41
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 42
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 43
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 44
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 45
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 46
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 47
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 48
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 49
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 50
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 51
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 52
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 53
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 54
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 55
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 56
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 57
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 58
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 59
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 60
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 61
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 62
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 63
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 64
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 65
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 66
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 67
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 68
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 69
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 70
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar\Languages
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar\Languages not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar
    2009-11-27 22:35:34,937 INFO Directory C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg 9.0.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg 9.0.lnk not found
    2009-11-27 22:35:34,937 DEBUG Processing item C:\Documents and Settings\All Users\Desktop\avg free 9.0.lnk
    2009-11-27 22:35:34,937 INFO File C:\Documents and Settings\All Users\Desktop\avg free 9.0.lnk not found
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 76
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 77
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 78
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 79
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 80
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 81
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 82
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 83
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 84
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 85
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 86
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 87
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 88
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 89
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 90
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 91
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 92
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 93
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 94
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 95
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 96
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 97
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 98
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 99
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 100
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 101
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 102
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 103
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 104
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 105
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 106
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 107
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 108
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 109
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 110
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 111
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 112
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 113
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 114
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 115
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 116
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 117
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 118
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 119
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 120
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 121
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 122
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 123
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 124
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 125
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 126
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 127
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 128
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 129
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 130
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 131
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 132
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 133
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 134
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 135
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 136
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 137
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 138
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 139
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 140
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 141
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 142
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 143
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 144
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 145
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 146
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 147
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 148
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 149
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 150
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 151
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 152
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 153
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 154
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 155
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 156
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 157
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 158
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 159
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 160
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 161
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 162
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 163
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 164
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 165
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 166
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 167
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 168
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 169
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 170
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 171
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 172
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 173
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 174
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 175
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 176
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 177
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 178
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 179
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 180
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 181
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 182
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 183
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 184
    2009-11-27 22:35:34,937 DEBUG Missing ParentDir path for fileItem number 185
    2009-11-27 22:35:34,937 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,937 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,937 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,953 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,953 DEBUG Processing item C:\WINDOWS\System32\Drivers
    2009-11-27 22:35:34,953 DEBUG Processing item C:\WINDOWS\System32\Drivers\avg
    2009-11-27 22:35:34,953 INFO Directory C:\WINDOWS\System32\Drivers\avg not found
    2009-11-27 22:35:34,953 DEBUG Processing item C:\WINDOWS\System32
    2009-11-27 22:35:34,953 DEBUG Processing item C:\Program Files\AVG
    2009-11-27 22:35:34,953 INFO Directory C:\Program Files\AVG not found
    2009-11-27 22:35:34,953 DEBUG Missing ParentDir path for fileItem number 194
    2009-11-27 22:35:34,953 INFO ***** Avg Fw NDIS driver *****
    2009-11-27 22:35:35,562 INFO FW NDIS driver not present

  2. #112
    Member
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    Nov 2009
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    70

    Default AVG 9 Installed Successfully

    Hi Blade,
    I dug into the AVG Support Forum and have solved the AVG 9.0 Installation Issue. AVG is now installed and updated. I have not yet performed an AVG scan and have disabled the AVG Resident Shield. I will wait until you give me the OK before doing so.

    FYI: In case it may help others, the warning of potentially incompatible software (OLE (Part 1 of 5)) issue is a known problem and this compatability check will be omitted in the next release.

    The AVG forum recommends doing a regedit to find the entry that may be causing the problem OR SIMPLY CHOOSE THE SKIP OPTION!

    I chose SKIP and the remainder of the installation went fine.

    Again, I apologize for all the trouble I'm having!

  3. #113
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Good. Seems that it's time for the final steps now


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now copy-paste Combofix /uninstall in the runbox and click OK



    Please download OTC and save it to desktop.
    • Double-click OTC.exe.
    • Click the CleanUp! button.
    • Select Yes when the
      Begin cleanup Process?
      prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.


    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.



    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • hosts file:
      • Every version of windows has a hosts file as part of them.
      • In a very basic sense, they are used to locate webpages.
      • We can customize a hosts file so that it blocks certain webpages.
      • However, it can slow down certain computers.
      • This is why using a hosts file is optional!!

      Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
      If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
      1. Click the start button (at the lower left hand corner of your screen)
      2. Click run
      3. In the dialog box, type services.msc
      4. hit enter, then locate dns client
      5. Highlight it, then double-click it.
      6. On the dropdown box, change the setting from automatic to manual.
      7. Click ok



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #114
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    Default OTC: Did not complete reboot

    Hi Blade,

    I was happy to hear that it's time for final cleanup. Unfortunately, I am posting this from one of my other computers.

    I completed the Reset of System Restore and then uninstalled ComboFix.

    I ran OTC and it appeared to do everything you said it would do...
    UNTIL OTC rebooted the machine... The reboot did not complete successfully.

    The computer is displaying a black screen with a blinking cursor in the upper left hand corner. I've waited about 15 minutes but nothing is happening.

    Should I turn the machine OFF and then ON again to see if it will boot?

    Help needed!

  5. #115
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Should I turn the machine OFF and then ON again to see if it will boot?
    Yes, reboot it.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #116
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    70

    Default Wait a minute...

    After posting the above, while waiting for your reply, I opened the two CD trays to make sure there was no disks inserted there.

    After closing the second CD drive tray, the Windows screen appeared and the machine booted up. Why this behavior? Should I still be worried?

  7. #117
    Security Expert: Emeritus Blade81's Avatar
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    Default

    It may have tried to load from cd of some reason. Still, I don't think there's any need to be worried.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  8. #118
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    Default

    Thanks Blade... That's a relief!

    I will continue with the cleanup and updating of Windows and Office then post a reply with a few questions.

    For now, what should I do with the remaining tools on my desktop...

    HJT - ATF - GMER - MBAM Setup - SystemLook - MalwareBytes A/M

    Any special instructions for removing those tools?

    Should I consider keeping the MalwareBytes Anti-Malware, perhaps in instead of the AVG 9.0?

  9. #119
    Security Expert: Emeritus Blade81's Avatar
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    Default

    HJT - ATF - GMER - MBAM Setup - SystemLook - MalwareBytes A/M

    Any special instructions for removing those tools?
    Uninstall HJT from add/remove programs and then delete its C:\Program Files\Trend Micro\HijackThis folder. I'd keep ATF Cleaner and run it occasionally to clean needless temporary items. MBAM Setup file and SystemLook can be deleted without special ways. MBAM itself I've commented below

    Should I consider keeping the MalwareBytes Anti-Malware, perhaps in instead of the AVG 9.0?
    Malwarebytes Anti-Malware is for antispyware protection while AVG 9 is for antivirus protection. Both protect from different things and should be left installed.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  10. #120
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    Default A few more questions

    1. Do you think I should upgrade from IE7 to IE8 at this time? Or stay with IE7 for now?

    2. Should I leave the Recovery Console installed by ERUNT on the machine

    3. Is it safe now to reconnect our other computers to the home network?

    4. TASHI suggested that I ask my volunteer about this... One of our computers, is an old Dell Dimension P166x running the DOS based Windows for Workgroups Ver. 3.11. This system pre-dates Internet Explorer and I know of no Anti-Virus or Anti-Malware programs compatible with this OS. The machine is never used to access the internet directly but is connected to our network via the old NETBUI network protocol that I've installed on a couple of our XP machines. Is this Windows 3.11 machine vulnerable to infections or pose any threat to our other machines if I leave it connected to our network?

    5 Do you recommend installing and running ERUNT - ATF or MBAM on our other XP machines?

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