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Thread: Browser (IE, Firefox and Chrome) will not open

  1. #1
    Junior Member
    Join Date
    Jan 2010
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    1

    Default Browser (IE, Firefox and Chrome) will not open

    I've recently come across a problem that I haven't experienced before.

    My PC was running very, very slow yesterday....all symptoms of a virus or malware. I also noticed that I could not get any of my browsers to open.

    I ran Malwarebytes Anti-malware which found a few entries. I then ran Spybot S&D which found quite a few more. I removed all of them.

    Also of note is that during this process, I did try to boot in Safe Mode but got the BSoD (Stop: 0x0000007B).

    Now, the computer runs much faster. However, when I try to open a browser, none will open. I have also noticed that when I do try to open a browser that the CPU usage goes to 100% and stays there. I finally have to manually kill the process to continue. I also still cannot boot in Safe Mode.

    Any suggestions on further troubleshooting?

  2. #2
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
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    25,288

    Default

    Hi,

    Download DDS and save it to your desktop from here or here or here.
    Disable any script blocker, and then double click dds.scr to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop. Post them back to your topic.


    Download GMER here by clicking download exe -button and then saving it your desktop:
    • Double-click .exe that you downloaded
    • Click rootkit-tab and then scan.
    • Don't check
      Show All
      box while scanning in progress!
    • When scanning is ready, click Copy.
    • This copies log to clipboard
    • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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