Hello guys. My girlfriend told me her computer has been running poorly so I decided to take a look. I previously downloaded AVG for her and had it set to update automatically and run daily scans. On Jan 24th, it found and healed two infections: Trojan Horse Generic16.ALUX. I just updated and scanned, turning up zero results. I updated MBAM and scanned, returning zero results. I went through and deleted a bunch of useless programs, bloatware, etc., and updated Java and Adobe. I also cleaned out the cookies and cache. It seems to running pretty slowly. There are several other issues:
- IE crashes periodically. I tried reinstalling IE 8 but it won't let me finish the install, saying there is already a newer version installed.
- The fan runs non stop. I'm assuming there are too many processes running but I don't know for sure.
- After I got done uninstalling all the useless stuff, minimized windows go to the right of the tray, near the clock, instead of the left like normal.
Thank you for any help. I'm hoping the machine is at least virus/malware free so I can try to fix the rest of the issues.
ERUNT was run and the registry is backed up. HJT was also run, but the log will not save to notepad. I'm not sure why, first time I've encountered a problem with that. Perhaps this computer is sicker than I originally thought.
Thanks for any help guys, much appreciated.