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Thread: Possible sick PC; Trojan Horse Generic16.ALUX

  1. #11
    Security Expert: Emeritus Blade81's Avatar
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    Ok. Let's try Kaspersky offline scan instead.

    Download the latest version of Kaspersky Virus Removal Tool

    * Close all other applications and double-click and run the installer.
    * When AVPTool starts, select all the scanable items except for CD-ROM drives and click the Scan button.
    * If malware is detected, don't remove anything.
    * After the scan finishes, don't neutralize anything.
    * In the Scan window click the Reports button and select Save to file.
    * Name the report AVPT.txt, and save it to the Desktop.
    * Close AVPTool.
    * You will be prompted if you want to uninstall the program; click Yes.
    * You will then be prompted that to complete the uninstallation, the computer must be restarted. Select Yes to restart the system.
    * Copy and paste the first part of the report (Detected) that you saved in your next reply. Do not include the longer list marked Events.
    Microsoft Windows Insider MVP 2016-2020
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    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #12
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    OK...

    The scan took over 3 hours, and 2 critical "events" were reported. I can't seem to figure out how to find out what they are, or save the report. Per your instructions, I'm supposed to click Reports, then Save to File. Save to File is not an option anywhere on the screen following clicking the report.

  3. #13
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Could you take screenshots of the program and attach those to your post?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #14
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  5. #15
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    The first screenshot says that scan hasn't been run earlier. Please run a new scan and then see the reports section for detailed report (take a screenshot of the findings).
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #16
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    OK, the 2nd scan was run. Here is what the reports page looks like following the scan. Nowhere on here can I get any kind of detailed report or list of infections or anything. Am I missing it somewhere?


  7. #17
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    If you press that +-sign does it show any infections?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
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    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  8. #18
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    The +/- sign to the left of "Autoscan"? It just shows when the task was started and when the task was completed, no other information.

  9. #19
    Security Expert: Emeritus Blade81's Avatar
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    Great! Then it means there were no issues found

    How's the system running now?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  10. #20
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    Still pretty poorly. It seems slow and the fan still continuously runs. I'm going to download firefox and ditch IE, that should hopefully fix the IE crash issues. Any idea why minimized windows go the right of the tray instead of the left?

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