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Thread: help please: res://ieframe.dll/navcancl problem (Resolved)

  1. #11
    Security Expert-Emeritus
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    Oct 2006
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    Manchester UK
    Posts
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    Quote Originally Posted by monkjunior View Post
    am wondering if this might be a problem with the the scan snap interface or something with that install
    It's possible,
    We will run last scan to make sure nothing is lurking and see what that shows.

    Kaspersky Online Scanner .
    Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
    NOTE:- This scan is best done from IE (Internet Explorer)

    NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
    Go Here http://www.kaspersky.com/kos/eng/par...avwebscan.html

    Read the Requirements and limitations before you click Accept.
    Once the database has downloaded, click My Computer in the left pane
    Now go and put the kettle on !
    When the scan has completed, click Save Report As...
    Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


    **Note**

    To optimize scanning time and produce a more sensible report for review:
    • Close any open programs.
    • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

    Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  2. #12
    Junior Member
    Join Date
    Feb 2010
    Posts
    10

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    wasnt able to run the scanner with IE.... kept coming up with an error....
    so did it with ff hope thats ok



    KASPERSKY ONLINE SCANNER 7.0: scan report
    Wednesday, February 24, 2010
    Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
    Kaspersky Online Scanner version: 7.0.26.13
    Last database update: Tuesday, February 23, 2010 12:11:22
    Records in database: 3635873
    --------------------------------------------------------------------------------

    Scan settings:
    scan using the following database: extended
    Scan archives: yes
    Scan e-mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    G:\

    Scan statistics:
    Objects scanned: 139001
    Threats found: 1
    Infected objects found: 2
    Suspicious objects found: 0
    Scan duration: 03:34:36


    File name / Threat / Threats count
    C:\Documents and Settings\Dave\My Documents\applications\WDC4Free.exe Infected: Virus.Win32.Induc.a 1
    C:\Documents and Settings\Dave\My Documents\applications\WRC4Free.exe Infected: Virus.Win32.Induc.a 1

    Selected area has been scanned.

  3. #13
    Security Expert-Emeritus
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    Oct 2006
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    Default

    You need to delete the following file:-

    C:\Documents and Settings\Dave\My Documents\applications\WDC4Free.exe

    It isn't the cause of your problems, but it does need removing.

    It sounds like it is a software conflict that is causing your trouble.
    Unfortunately you are now outside my area of knowledge, so I'm going to have to recommend that you visit one of the tech forums for assistance.

    http://www.techsupportforum.com/
    http://www.bleepingcomputer.com/forums/
    http://forums.whatthetech.com/forums.html

    All the forums above have good support for software/OS problems, and I'm sure they will be able to help.



    Congratulations your logs look clean

    Let's see if I can help you keep it that way

    First lets tidy up



    Uninstall Combofix
    • This will clear your System Volume Information restore points and remove all the infected files that were quarantined
    • Click START then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.









    You can also delete any logs we have produced and any other tools we have downloaded.

    ----------------------------------------------------------- -----------------------------------------------------------

    The following is some info to help you stay safe and clean.


    You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
    ( Vista users must ensure that any programs are Vista compatible BEFORE installing )

    Online Scanners
    I would recommend a scan at one or more of the following sites at least once a month.

    http://www.pandasecurity.com/activescan
    http://www.kaspersky.com/kos/eng/par...avwebscan.html

    !!! Make sure that all your programs are updated !!!
    Secunia Software Inspector does all the work for you, .... see HERE for details

    AntiSpyware
    • AntiSpyware is not the same thing as Antivirus.
      Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
      You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
      Most of the programs in this list have a free (for Home Users ) and paid versions,
      it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
    • Spybot - Search & Destroy <<< A must have program
      • It includes host protection and registry protection
      • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    • MalwareBytes Anti-malware <<< A New and effective program
    • a-squared Free <<< A good "realtime" or "on demand" scanner
    • superantispyware <<< A good "realtime" or "on demand" scanner


    Prevention
    • These programs don't detect malware, they help stop it getting on your machine in the first place.
      Each does a different job, so you can have more than one
    • Winpatrol
      • An excellent startup manager and then some !!
      • Notifies you if programs are added to startup
      • Allows delayed startup
      • A must have addition
    • SpywareBlaster 4.0
      • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    • SpywareGuard 2.2
      • SpywareGuard provides real-time protection against spyware.
      • Not required if you have other "realtime" antispyware or Winpatrol
    • ZonedOut
      • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
    • MVPS HOSTS
      • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
      • For information on how to download and install, please read this tutorial by WinHelp2002.
      • Not required if you are using other host file protections


    Internet Browsers
    • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
      Using a different web browser can help stop malware getting on your machine.
      • Make your Internet Explorer more secure - This can be done by following these simple instructions:
        1. From within Internet Explorer click on the Tools menu and then click on Options.
        2. Click once on the Security tab
        3. Click once on the Internet icon so it becomes highlighted.
        4. Click once on the Custom Level button.
          • Change the Download signed ActiveX controls to Prompt
          • Change the Download unsigned ActiveX controls to Disable
          • Change the Initialise and script ActiveX controls not marked as safe to Disable
          • Change the Installation of desktop items to Prompt
          • Change the Launching programs and files in an IFRAME to Prompt
          • Change the Navigate sub-frames across different domains to Prompt
          • When all these settings have been made, click on the OK button.
          • If it prompts you as to whether or not you want to save the settings, press the Yes button.
        5. Next press the Apply button and then the OK to exit the Internet Properties page.

      If you are still using IE6 then either update, or get one of the following.
      • FireFox
        • With many addons available that make customization easy this is a very popular choice
        • NoScript and AdBlockPlus addons are essential
      • Opera
        • Another popular alternative
      • Netscape
        • Another popular alternative
        • Also has Addons available


    Cleaning Temporary Internet Files and Tracking Cookies
    • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
      Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
      It is a good idea to empty the Temporary Internet Files folder on a regular basis.

      Tracking Cookies are files that websites use to monitor which sites you visit and how often.
      A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
      CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

      Both of these can be cleaned manually, but a quicker option is to use a program
    • ATF Cleaner
      • Free and very simple to use
    • CCleaner
      • Free and very flexible, you can chose which cookies to keep


    Also PLEASE read this article.....So How Did I Get Infected In The First Place

    The last and most important thing I can tell you is UPDATE.
    If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
    Malware changes on a day to day basis. You should update every week at the very least.

    If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


    If you could post back one more time to let me know everything is OK, then I can have this thread archived.

    Happy surfing K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  4. #14
    Junior Member
    Join Date
    Feb 2010
    Posts
    10

    Default

    ....ok...
    everything is running fine.....

    also just to note.....
    since the last days that we did everything... the problem with the ieframe.dll has dissappeared...
    ie no problems....

    just want to say thankyou so much for yout time and effort it is very much appreciated....
    cheers

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