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Thread: Cannot Install - The server name or address could not be resolved

  1. #1
    Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Default Cannot Install - The server name or address could not be resolved

    I am running an IBM Thinkpad laptop with Windows XP.

    I tried to install 1.6.2 using an executable spybotsd162.exe I downloaded on my laptop. During the install, I get the error message:

    *** Cannot Install - The server name or address could not be resolved

    I cannot access the website www.safer-networking.org from this laptop, but I can access it from my desktop.

    Please help me with this problem. Thanks.

  2. #2
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    During the installation Spybot tries to download the updates.
    You can disable this function in the wizard itself.
    Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
    The updates can be downloaded later on.

    For more information on updating please have a look at this link on our website.
    You can also download the updates manually.
    Here is the direct download link
    Just download and run that file - it is self-installing.

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member
    Join Date
    Feb 2010
    Posts
    2

    Smile Thanks - SPYBOT is installed and updated and works

    Thanks - SPYBOT is installed and updated and works. I can now access the website on the laptop. I can access the updates from within SPYBOT.

    I appreciate the prompt help.

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