The majorgeeks site still leads me to a black screen when I try to get Nortronremover, only now there is not even a box with question marks like there was before.
The majorgeeks site still leads me to a black screen when I try to get Nortronremover, only now there is not even a box with question marks like there was before.
Have you tried going back to download the Norton Removal Tool?
Also, with Java installed we can run Kaspersky online scan.
I'd like for you to run this next online scan to check for remnants or anything that might be hidden.
The below scan can take up to an hour or longer, please be patient.
*Note
It is recommended to disable onboard antivirus program and antispyware programs while performing scans so no conflicts and to speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once scan is finished remember to re-enable resident antivirus protection along with whatever antispyware app you use.
Please do a scan with Kaspersky Online Scanner or from here
http://www.kaspersky.com/virusscanner
Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
- Click on the Accept button and install any components it needs.
- The program will install and then begin downloading the latest definition
files.- After the files have been downloaded on the left side of the page in the Scan section select My Computer.
- This will start the program and scan your system.
- The scan will take a while, so be patient and let it run. (At times it may appear to stall)
* Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
* Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
* Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.- Once the scan is complete, click on View scan report To obtain the report:
Click on: Save Report As
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar In Save as type, click the drop arrow and select:
Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in
your reply.
Animated tutorial
http://i275.photobucket.com/albums/jj285/B...ng/KAS/KAS9.gif
(Note.. for Internet Explorer 7 users:
If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
Or use Firefox with IE-Tab plugin
https://addons.mozilla.org/en-US/firefox/addon/1419
In your next reply post:
Kaspersky log
New HJT log taken after the above scan has run
I did manage to get KAS through the site that seemed down.
Would you rather I do the safe mode run of the setup I have already dropped onto my desktop?
Strange, what browser are you using?
Can try another site...
http://www.softpedia.com/progDownloa...oad-26173.html
You originally gave me instructions to download Kasperski.
You then went back and said the KAsperski site was down.
I got JAva and tried to go back to the Majorgeeks site to do the Norton uninstall that I was unable to do without java.
However I was still unable to do the Norton Uninstall because the screen was just black when It would attempt to send me to the page when I click on the norton uninstall button.
I then tried to download Kasperski and did successfully.
I then was going to run Kasperski in safe mode like we discussed earlier, but I tried and the icon for kasperski setup would not show up in safe mode.
I got a message that says I have too many icons on my desktop for it to display in safe mode without changing the size of the icons.
I came back to this site to ask how to proceed and you were suggesting I use Kasperski online instead of the setup I downloaded.
I am just asking which instruction set is the preferable one.
I use safari browser
Let's try doing the online Kaspersky scan. The last one I posted.
Please use Internet Explorer to do so. Honestly I've never used Safari so I'm not sure if the issues are related to that or not.
Hopefully the Kas online scan will run and we can then just finish up the cleaning.
The current Kaspersky Online Scanner is unavailable - we apologize for the inconvenience. While you are waiting for the improved Online Scanner, why not try a free trial of Kaspersky Internet Security 2010, which has everything you need to keep your computer safe.
Should I go for this?
I wouldn't suggest it unless you intend to buy it.
We can try another online scanner as there are several to choose from. Kaspersky is just my favorite.
Eset Online Scanner
Run with Internet Explorer
- Place a check mark in the box YES, I accept the Terms Of Use
- Click the Start button.
- Now click the Install button, or click the notification bar at the top of the window and choose to install.
- Click Start. The scanner engine will initialize and update.
- Do Not place a check mark in the box beside Remove found threats.
- Click the Scan button. The scan will now run, please be patient.
- When the scan finishes click the Details tab.
- Copy and paste the contents of the C:\ProgramFiles\EsetOnlineScanner\log.txt into your next reply.