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Thread: Acer Aspire One locking up (Resolved)

  1. #21
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Manchester UK


    How are things running now ?

    Step 1
    • Restart your computer
    • As soon as the machine starts to reboot, press the Up or Down arrow keys
    • Before Windows loads, you will be prompted to choose which Operating System to start
    • Use the up or down arrow key to select Microsoft Windows Recovery Console
    • You must enter which Windows installation to log onto. Type 1 and press enter.
    • At the C:\Windows prompt, type the following bolded text, and press Enter after each line :
      • fixmbr

      When this process has finished type
      • Exit

    Your machine should now reboot.

    Step 2

    Kaspersky Online Scanner .
    Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
    NOTE:- This scan is best done from IE (Internet Explorer)

    NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
    Go Here

    Read the Requirements and limitations before you click Accept.
    Once the database has downloaded, click My Computer in the left pane
    Now go and put the kettle on !
    When the scan has completed, click Save Report As...
    Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


    To optimize scanning time and produce a more sensible report for review:
    • Close any open programs.
    • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

    Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.

    Logs/Information to Post in Reply
    Please post the following logs/Information in your reply
    Some of the logs I request will be quite large, You may need to split them over a couple of replies.
    • Kaspersky Log
    • How are things running now ?
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation

  2. #22
    Join Date
    Jan 2010

    Default Kapersky log, much better now

    Thanks. Things are much better now. I have used the machine for 4 hours and no locking or freezing.

    KASPERSKY ONLINE SCANNER 7.0: scan report
    Tuesday, March 9, 2010
    Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
    Kaspersky Online Scanner version:
    Last database update: Tuesday, March 09, 2010 23:07:57
    Records in database: 3751592

    Scan settings:
    scan using the following database: extended
    Scan archives: yes
    Scan e-mail databases: yes

    Scan area - My Computer:

    Scan statistics:
    Objects scanned: 43763
    Threats found: 1
    Infected objects found: 1
    Suspicious objects found: 0
    Scan duration: 02:09:03

    File name / Threat / Threats count
    C:\Documents and Settings\Pezzini\Application Data\Sun\Java\Deployment\cache\6.0\37\27ab4de5-4614b0cc Infected: 1

    Selected area has been scanned.

  3. #23
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Manchester UK


    Clear Java Cache
    • Click Start > Control Panel.
    • Double-click the Java icon in the control panel. (looks like a coffee cup)
    • On the General Tab Click Settings (under Temporary Internet Files.)
    • Click Delete Files.
    • Click OK on Delete Temporary Files window.
      • Note: This deletes all the Downloaded Applications and Applets from the cache.
    • Click OK To exit the Java windows

    To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK

    IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.
    Your Emulation drivers are now re-enabled.

    Congratulations your logs look clean

    Let's see if I can help you keep it that way

    First lets tidy up

    Uninstall Combofix
    • This will clear your System Volume Information restore points and remove all the infected files that were quarantined
    • Click START then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the /U, it needs to be there.

    You can also delete any logs we have produced and any other tools we have downloaded.
    eg. DeFogger & MBR.exe

    ----------------------------------------------------------- -----------------------------------------------------------

    The following is some info to help you stay safe and clean.

    You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
    ( Vista users must ensure that any programs are Vista compatible BEFORE installing )

    Online Scanners
    I would recommend a scan at one or more of the following sites at least once a month.

    !!! Make sure that all your programs are updated !!!
    Secunia Software Inspector does all the work for you, .... see HERE for details

    • AntiSpyware is not the same thing as Antivirus.
      Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
      You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
      Most of the programs in this list have a free (for Home Users ) and paid versions,
      it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
    • Spybot - Search & Destroy <<< A must have program
      • It includes host protection and registry protection
      • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    • MalwareBytes Anti-malware <<< A New and effective program
    • a-squared Free <<< A good "realtime" or "on demand" scanner
    • superantispyware <<< A good "realtime" or "on demand" scanner

    • These programs don't detect malware, they help stop it getting on your machine in the first place.
      Each does a different job, so you can have more than one
    • Winpatrol
      • An excellent startup manager and then some !!
      • Notifies you if programs are added to startup
      • Allows delayed startup
      • A must have addition
    • SpywareBlaster 4.0
      • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    • SpywareGuard 2.2
      • SpywareGuard provides real-time protection against spyware.
      • Not required if you have other "realtime" antispyware or Winpatrol
    • ZonedOut
      • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
      • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
      • For information on how to download and install, please read this tutorial by WinHelp2002.
      • Not required if you are using other host file protections

    Internet Browsers
    • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
      Using a different web browser can help stop malware getting on your machine.
      • Make your Internet Explorer more secure - This can be done by following these simple instructions:
        1. From within Internet Explorer click on the Tools menu and then click on Options.
        2. Click once on the Security tab
        3. Click once on the Internet icon so it becomes highlighted.
        4. Click once on the Custom Level button.
          • Change the Download signed ActiveX controls to Prompt
          • Change the Download unsigned ActiveX controls to Disable
          • Change the Initialise and script ActiveX controls not marked as safe to Disable
          • Change the Installation of desktop items to Prompt
          • Change the Launching programs and files in an IFRAME to Prompt
          • Change the Navigate sub-frames across different domains to Prompt
          • When all these settings have been made, click on the OK button.
          • If it prompts you as to whether or not you want to save the settings, press the Yes button.
        5. Next press the Apply button and then the OK to exit the Internet Properties page.

      If you are still using IE6 then either update, or get one of the following.
      • FireFox
        • With many addons available that make customization easy this is a very popular choice
        • NoScript and AdBlockPlus addons are essential
      • Opera
        • Another popular alternative
      • Netscape
        • Another popular alternative
        • Also has Addons available

    Cleaning Temporary Internet Files and Tracking Cookies
    • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
      Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
      It is a good idea to empty the Temporary Internet Files folder on a regular basis.

      Tracking Cookies are files that websites use to monitor which sites you visit and how often.
      A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
      CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

      Both of these can be cleaned manually, but a quicker option is to use a program
    • ATF Cleaner
      • Free and very simple to use
    • CCleaner
      • Free and very flexible, you can chose which cookies to keep

    Also PLEASE read this article.....So How Did I Get Infected In The First Place

    The last and most important thing I can tell you is UPDATE.
    If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
    Malware changes on a day to day basis. You should update every week at the very least.

    If you follow this advice then (with a bit of luck) you will never have to hear from me again :D

    If you could post back one more time to let me know everything is OK, then I can have this thread archived.

    Happy surfing K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation

  4. #24
    Join Date
    Jan 2010

    Default All Clear now, thanks

    Everything is working normally. Thank you.

    One comment is the defogger tool didn't automatically reboot the machine. Once the enable process was finished it just sat there. I rebooted manually.

    The log file shows no error and no error message was displayed.

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