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Thread: Need Help For Malware Infection

  1. #1
    Junior Member
    Join Date
    Dec 2009
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    Default Need Help For Malware Infection

    My Dell Inspiron 1721 notebook frequently freezes up and crashes (blue screen). A full scan with Malwarebytes detected over 200 problems but, when I tried to have it fix them, it told me I was not logged in as an Administrator even though I was.

    Below is my HJT log. Thanks, in advance, for any help.

    Steve

    ---------------------------------------------------------------
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:47:20 AM, on 3/8/2010
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.18882)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Dell\MediaDirect\PCMService.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
    C:\Users\Lucia\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoomail.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
    O2 - BHO: Cooliris Plug-In for Internet Explorer - {EAEE5C74-6D0D-4aca-9232-0DA4A7B866BA} - C:\Program Files\PicLensIE\cooliris.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
    O4 - HKLM\..\Run: [dscactivate] c:\dell\dsca.exe 3
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALuNotify.exe
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
    O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra button: Launch Cooliris - {3437D640-C91A-458f-89F5-B9095EA4C28B} - C:\Program Files\PicLensIE\cooliris.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O13 - Gopher Prefix:
    O16 - DPF: {95B5D20C-BD31-4489-8ABF-F8C8BE748463} (MSN Games – Hearts) - http://zone.msn.com/bingame/zpagames...z.cab99160.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramewor....cab102118.cab
    O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (MSN Games – Backgammon) - http://zone.msn.com/bingame/zpagames...n.cab64162.cab
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: ATI WebPAM (ATIWebPAM) - Unknown owner - C:\Program Files\ATI\WebPAM\jetty\extra\win32\Wrapper.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: FlipShare Service - Unknown owner - C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe
    O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe (file missing)
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 10973 bytes

  2. #2
    Emeritus Blade81's Avatar
    Join Date
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    Finland
    Posts
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    Default

    Hi there,

    Download DDS and save it to your desktop from here or here or here.
    Disable any script blocker, and then double click dds.scr to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop. Post them back to your topic.


    Download GMER here by clicking download exe -button and then saving it your desktop:
    • Double-click .exe that you downloaded
    • Click rootkit-tab and then scan.
    • Don't check
      Show All
      box while scanning in progress!
    • When scanning is ready, click Copy.
    • This copies log to clipboard
    • Post log (if the log is long, archive it into a zip file and attach instead of posting) in your reply.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Dec 2009
    Posts
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    Default

    My apologies for not replying sooner, machine keeps freezing and it's difficult to complete the GMER scan. Will try again and post once I get results.

    Thank you so much for responding.

    Steve

  4. #4
    Emeritus Blade81's Avatar
    Join Date
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    Finland
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    Default

    Hi,

    Please try to deselect sections and devices options before scanning. Also, make sure antivirus protection is disabled.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
    Join Date
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    Posts
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    Default

    Tried your suggestions but GMER still freezes part-way through the scan. Should I try running it in safe mode? Any other thoughts before I just rebuild the machine?

    Thanks,
    Steve

  6. #6
    Emeritus Blade81's Avatar
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    Finland
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    Default

    Hi,

    Yes, you may give it a try in safe mode. If it still fails post those DDS logs anyway.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member
    Join Date
    Dec 2009
    Posts
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    Default

    OK. Ran GMER in Safe Mode but got the following message when the scan ended "GMER hasn't found any system modification." I have not been able to complete a GMER scan in normal mode since the maching freezes part-way through the scan. Also, I ran Spybot and Malwwarebytes and both came up with "No malicious items were detected." (see MWB log below) However, the machine is still freezing up and crashing regularly. It also tells me that I'm not signed in as an administrator when I am using the administrator login.

    Below are the DDS logs.

    Thanks again for any help you can offer.

    Steve

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    Malwarebytes' Anti-Malware 1.44
    Database version: 3899
    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18882

    3/22/2010 10:50:25 AM
    mbam-log-2010-03-22 (10-50-25).txt

    Scan type: Full Scan (C:\|)
    Objects scanned: 307763
    Time elapsed: 1 hour(s), 7 minute(s), 57 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    DDS (Ver_09-12-01.01) - NTFSx86
    Run by Lucia at 23:56:07.43 on Tue 03/16/2010
    Internet Explorer: 8.0.6001.18882
    Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.893.138 [GMT -4:00]

    SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
    SP: Windows Defender *disabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\WLTRYSVC.EXE
    C:\Windows\System32\bcmwltry.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\aestsrv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\ATI\WebPAM\jetty\extra\win32\Wrapper.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Pure Digital Technologies\FlipShare\FlipShareService.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\ATI\WebPAM\_jvm\bin\java.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    C:\Windows\system32\STacSV.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\DRIVERS\xaudio.exe
    C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    C:\Windows\System32\alg.exe
    C:\Windows\system32\taskeng.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\DellTPad\Apoint.exe
    C:\Windows\System32\WLTRAY.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Dell\MediaDirect\PCMService.exe
    C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Dell\QuickSet\quickset.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\DellTPad\ApMsgFwd.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\DellTPad\HidFind.exe
    C:\Program Files\DellTPad\Apntex.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
    C:\Windows\servicing\TrustedInstaller.exe
    C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
    C:\Windows\system32\wuauclt.exe
    C:\PROGRA~1\mcafee\msc\mcshell.exe
    C:\Program Files\Common Files\McAfee\Core\mchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Users\Lucia\Desktop\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.yahoomail.com/
    uWindow Title = Internet Explorer provided by Dell
    uInternet Settings,ProxyOverride = *.local
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
    BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
    BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
    BHO: Cooliris Plug-In for Internet Explorer: {eaee5c74-6d0d-4aca-9232-0da4a7b866ba} - c:\program files\piclensie\cooliris.dll
    TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
    uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
    mRun: [Apoint] c:\program files\delltpad\Apoint.exe
    mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
    mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
    mRun: [<NO NAME>]
    mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
    mRun: [dscactivate] c:\dell\dsca.exe 3
    mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
    mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
    mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
    mRun: [ALUAlert] c:\program files\symantec\liveupdate\ALuNotify.exe
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
    mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
    mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
    IE: {3437D640-C91A-458f-89F5-B9095EA4C28B} - {04F93351-81D2-4484-9982-0D55DEFFFAE6} - c:\program files\piclensie\cooliris.dll
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {95B5D20C-BD31-4489-8ABF-F8C8BE748463} - hxxp://zone.msn.com/bingame/zpagames/zpa_hrtz.cab99160.cab
    DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZPAFramework.cab102118.cab
    DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} - hxxp://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab64162.cab
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

    ============= SERVICES / DRIVERS ===============

    R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-1-19 214664]
    R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2007-10-25 73728]
    R2 ATIWebPAM;ATI WebPAM;c:\program files\ati\webpam\jetty\extra\win32\Wrapper.exe [2003-9-29 110592]
    R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-1-19 79816]
    R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-1-19 35272]
    R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-1-19 40552]
    S3 GoogleDesktopManager-093009-130223;Google Desktop Manager 5.9.909.30391;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-10-25 30192]
    S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-2-5 38224]
    S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-1-19 34248]

    =============== Created Last 30 ================

    2010-03-08 05:06:01 301568 ----a-w- c:\windows\system32\drivers\srv.sys
    2010-03-08 05:06:00 98304 ----a-w- c:\windows\system32\drivers\srvnet.sys
    2010-03-08 05:05:41 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-03-08 05:01:03 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
    2010-03-08 05:01:02 511488 ----a-w- c:\windows\system32\RMActivate.exe
    2010-03-08 05:01:01 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
    2010-03-08 05:01:01 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
    2010-03-08 05:01:00 472576 ----a-w- c:\windows\system32\secproc_isv.dll
    2010-03-08 05:01:00 472064 ----a-w- c:\windows\system32\secproc.dll

    ==================== Find3M ====================

    2010-02-24 14:16:06 181632 ------w- c:\windows\system32\MpSigStub.exe
    2010-02-03 21:18:41 93056 ----a-w- C:\ugldapow.sys
    2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
    2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
    2010-01-25 12:45:56 329216 ----a-w- c:\windows\system32\msdrm.dll
    2010-01-02 06:38:20 916480 ----a-w- c:\windows\system32\wininet.dll
    2010-01-02 06:32:33 71680 ----a-w- c:\windows\system32\iesetup.dll
    2010-01-02 06:32:33 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2010-01-02 04:57:00 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    2009-12-28 12:35:50 11776 ----a-w- c:\windows\system32\tsbyuv.dll
    2009-12-28 12:35:00 1314816 ----a-w- c:\windows\system32\quartz.dll
    2009-12-28 12:32:34 22528 ----a-w- c:\windows\system32\msyuv.dll
    2009-12-28 12:32:32 31744 ----a-w- c:\windows\system32\msvidc32.dll
    2009-12-28 12:32:32 123904 ----a-w- c:\windows\system32\msvfw32.dll
    2009-12-28 12:32:25 13312 ----a-w- c:\windows\system32\msrle32.dll
    2009-12-28 12:31:22 82944 ----a-w- c:\windows\system32\mciavi32.dll
    2009-12-28 12:31:01 50176 ----a-w- c:\windows\system32\iyuv_32.dll
    2009-12-28 12:28:43 91136 ----a-w- c:\windows\system32\avifil32.dll
    2009-12-28 12:28:43 65024 ----a-w- c:\windows\system32\avicap32.dll
    2009-08-24 23:45:00 86016 ----a-w- c:\windows\inf\infstor.dat
    2009-08-24 23:45:00 51200 ----a-w- c:\windows\inf\infpub.dat
    2009-08-24 23:44:59 86016 ----a-w- c:\windows\inf\infstrng.dat
    2008-11-01 16:54:40 174 --sha-w- c:\program files\desktop.ini
    2008-11-01 16:35:17 665600 ----a-w- c:\windows\inf\drvindex.dat
    2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
    2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
    2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
    2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
    2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
    2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
    2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
    2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
    2007-10-25 13:53:01 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

    ============= FINISH: 0:00:14.77 ===============

  8. #8
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
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    Default

    Hi Steve,

    Please post attach.txt log too. It should had been generated together with dds.txt log when you ran DDS.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Junior Member
    Join Date
    Dec 2009
    Posts
    21

    Default

    OK. Sorry for the oversight. Here's attach.txt. Thanks for any help you can offer.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_09-12-01.01)

    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume3
    Install Date: 10/25/2007 2:01:47 AM
    System Uptime: 3/16/2010 11:07:31 PM (1 hours ago)

    Motherboard: Dell Inc. | | 0UK441
    Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55 | Microprocessor | 1600/100mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 99 GiB total, 55.368 GiB free.
    D: is FIXED (NTFS) - 10 GiB total, 5.914 GiB free.
    E: is CDROM ()

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================


    ==== Installed Programs ======================

    3ivx MPEG-4 5.0.3 (remove only)
    Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
    Adobe Flash Player 10 ActiveX
    Adobe Reader 8.1.2
    Adobe Reader 8.1.2 Security Update 1 (KB403742)
    Aiseesoft Mod Video Converter
    Amazon MP3 Downloader 1.0.3
    AOL Install
    Apple Mobile Device Support
    Apple Software Update
    ATI Catalyst Control Center
    ATI PCI Express (3GIO) Filter Driver
    Bonjour
    Broadcom Management Programs
    Browser Address Error Redirector
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Localization Chinese Standard
    Catalyst Control Center Localization Chinese Traditional
    Catalyst Control Center Localization Danish
    Catalyst Control Center Localization Dutch
    Catalyst Control Center Localization Finnish
    Catalyst Control Center Localization French
    Catalyst Control Center Localization German
    Catalyst Control Center Localization Italian
    Catalyst Control Center Localization Japanese
    Catalyst Control Center Localization Korean
    Catalyst Control Center Localization Norwegian
    Catalyst Control Center Localization Portuguese
    Catalyst Control Center Localization Russian
    Catalyst Control Center Localization Spanish
    Catalyst Control Center Localization Swedish
    ccc-Branding
    ccc-core-static
    ccc-utility
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    Compatibility Pack for the 2007 Office system
    Conexant HDA D330 MDC V.92 Modem
    Cooliris for Internet Explorer
    Dell DataSafe Online
    Dell Support Center
    Dell System Customization Wizard
    Dell Touchpad
    Dell Wireless WLAN Card
    DellSupport
    Digital Line Detect
    EarthLink Setup Files
    ERUNT 1.1j
    FlipShare
    Games, Music, & Photos Launcher
    Google Desktop
    Google Toolbar for Internet Explorer
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Internet Service Offers Launcher
    iTunes
    Java(TM) SE Runtime Environment 6
    LiveUpdate 3.2 (Symantec Corporation)
    LiveUpdate Notice (Symantec Corporation)
    Malwarebytes' Anti-Malware
    McAfee SecurityCenter
    MediaDirect
    Microsoft .NET Framework 3.5 SP1
    Microsoft Office Live Meeting 2007
    Microsoft Office Professional Edition 2003
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Works
    Modem Diagnostic Tool
    Move Media Player
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NetWaiting
    NetZeroInstallers
    OGA Notifier 2.0.0048.0
    OutlookAddinSetup
    Product Documentation Launcher
    QuickSet
    QuickTime
    Roxio Creator Audio
    Roxio Creator BDAV Plugin
    Roxio Creator Copy
    Roxio Creator Data
    Roxio Creator DE
    Roxio Creator Tools
    Roxio Express Labeler
    Roxio MyDVD DE
    Roxio Update Manager
    Safari
    Skins
    Skype™ 3.8
    Sonic Activation Module
    Spybot - Search & Destroy
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    User's Guides
    WebPAM

    ==== End Of File ===========================

  10. #10
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi again

    Please visit this webpage for download links, and instructions for running ComboFix tool:

    http://www.bleepingcomputer.com/comb...o-use-combofix

    Please ensure you read this guide carefully first.


    Please continue as follows:

    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
      Remember to re-enable them afterwards.

    2. Click Yes to allow ComboFix to continue scanning for malware.


    When the tool is finished, it will produce a report for you.

    Please include the following reports for further review, and so we may continue cleansing the system:

    C:\ComboFix.txt
    New dds log.


    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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