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Thread: Virus or Malware ... Please advise how to get rid of them.

  1. #1
    Junior Member remramirez's Avatar
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    Default Virus or Malware ... Please advise how to get rid of them.

    My situation is that

    1. My PC (browsers IE & Firefox) cannot access any online scanner. I wish to do this to scan my PC. My current AVIRA Anti-Virus seemed to be not working at all.

    2. Tried to reboot and go SAFE MODE but I cannot. Every time I choose SAFE MODE, the PC keeps rebooting.

    3. Inside Windows, I cannot RUN "MSCONFIG".

    4. Using my Yahoo Account, I cannot attach files to my e-mail.

    5. My directories are seemed locked. From any MS Office application, I cannot move from the root directories (c: and d to sub-directories.

    6. In the earlier stage of the problem, I initiated this RUN command > control sysdm.cpl Now I cannot restore my Restore Point.

    7. Tried downloading AVG but cannot install them.

    8. Tried downloading TrendMicro HijackThis but I cannot get access their website.

    9. Any sites related for anti-virus, my browsers cannot access at all.


    Would anyone have time to help me.

  2. #2
    Senior Member
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    Default

    Hello,

    Did you run a scan with Spybot yet?
    Does it scan?
    Or do you not have it installed?

    Best regards
    Sandra
    Team Spybot

  3. #3
    Junior Member remramirez's Avatar
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    Default

    Quote Originally Posted by spybotsandra View Post
    Hello,

    Did you run a scan with Spybot yet?
    Does it scan?
    Or do you not have it installed?

    Best regards
    Sandra
    Team Spybot
    ---------------------------------------

    Hi! Sandra,

    Am just new in this forum. And yes, I've been reading this Spybot Search & destroy but don't know how to download it. Pls help.

    thanks, Rem

  4. #4
    Senior Member
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    Default

    Hello,

    You can download our software here.

    If you can't access our homepage then I would recommend
    to download the installation and the update file on another computer,
    copy these to a CD or USB stick and then install and run it on the infected computer:
    Installation file
    Update file

    Best regards
    Sandra
    Team Spybot

  5. #5
    Junior Member remramirez's Avatar
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    Default

    Quote Originally Posted by spybotsandra View Post
    Hello,

    You can download our software here.

    If you can't access our homepage then I would recommend
    to download the installation and the update file on another computer,
    copy these to a CD or USB stick and then install and run it on the infected computer:
    Installation file
    Update file

    Best regards
    Sandra
    Team Spybot
    -----------------------------------------------

    Hi! Sandra, I downloaded from another PC. But when I attach my USB, the infected PC "prevents" isntallation or scanning of Sysbot. any idea why is this happening.

    Thanks for helping, Rem

  6. #6
    Member of Team Spybot tashi's Avatar
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    Default

    remramirez started a topic in the malware removal forum: http://forums.spybot.info/showthread.php?t=56081
    Microsoft MVP Reconnect 2018-
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    Microsoft Consumer Security MVP 2006-2016

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