Virus help needed

[Blade81]

Hi,

One more run with OTL.

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Files
  C:\Program Files (x86)\Adobe\115123262.old
  C:\Program Files (x86)\Adobe\148512.old
  C:\Program Files (x86)\Adobe\149168.old
  C:\Program Files (x86)\Adobe\150759.old
  C:\Program Files (x86)\Adobe\154550.old
  C:\Program Files (x86)\Adobe\159448.old
  C:\Program Files (x86)\Adobe\160961.old
  C:\Program Files (x86)\Adobe\186967.old
  C:\Program Files (x86)\Adobe\1980432.old
  C:\Program Files (x86)\Adobe\29146821.old
  C:\Program Files (x86)\Adobe\49189985.old
  C:\Program Files (x86)\Adobe\54438093.old
  C:\Program Files (x86)\Adobe\5595537.old
  C:\Program Files (x86)\Adobe\86928717.old
  C:\Program Files (x86)\Adobe\97970905.old
  :Commands
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot when it is done
• Then post results + a new OTL log. How's the system running now?

[Debbie7075]

Seems to be running just fine, I don't have the constant pop up of a virus now. Looks like it's working, thanks so much!, Here is the new OTL report.





All processes killed
========== FILES ==========
C:\Program Files (x86)\Adobe\115123262.old moved successfully.
C:\Program Files (x86)\Adobe\148512.old moved successfully.
C:\Program Files (x86)\Adobe\149168.old moved successfully.
C:\Program Files (x86)\Adobe\150759.old moved successfully.
C:\Program Files (x86)\Adobe\154550.old moved successfully.
C:\Program Files (x86)\Adobe\159448.old moved successfully.
C:\Program Files (x86)\Adobe\160961.old moved successfully.
C:\Program Files (x86)\Adobe\186967.old moved successfully.
C:\Program Files (x86)\Adobe\1980432.old moved successfully.
C:\Program Files (x86)\Adobe\29146821.old moved successfully.
C:\Program Files (x86)\Adobe\49189985.old moved successfully.
C:\Program Files (x86)\Adobe\54438093.old moved successfully.
C:\Program Files (x86)\Adobe\5595537.old moved successfully.
C:\Program Files (x86)\Adobe\86928717.old moved successfully.
C:\Program Files (x86)\Adobe\97970905.old moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public

User: Stephanie
->Temp folder emptied: 101388023 bytes
->Temporary Internet Files folder emptied: 2799947 bytes
->Java cache emptied: 9364130 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1452 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 3000 bytes

Total Files Cleaned = 108.00 mb


OTL by OldTimer - Version 3.1.37.2 log created on 03192010_160951

Files\Folders moved on Reboot...
File\Folder C:\Users\Stephanie\AppData\Local\Temp\FXSAPIDebugLogFile.txt not found!

Registry entries deleted on Reboot...

[Blade81]

Good. Let's see the final steps then


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

A To disable the System Restore feature:

1. Click on the Start button.
2. Hover over the Computer option, right click on it and then click Properties.
3. On the left hand side, click Advanced Settings.
4. If asked to permit the action, click on Allow.
5. Click on the System Protection tab.
6. Select c: drive and click Configure...
7. Select Turn off protection
8. Press OK.
Repeat steps 6-8 for each hard drive.

B. Reboot.

C Turn ON System Restore.
Follow the steps like you did when disabling system restore but on step 7. select Restore system settings and previous versions of files -option.

• Double-click OTL.exe.
• Click the CleanUp! button.
• Select Yes when the
  Begin cleanup Process?
  prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.


UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet.

Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• hosts file:
  
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  
  Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
  If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  
  2. Click the start button (at the lower left hand corner of your screen)
  3. Click run
  4. In the dialog box, type services.msc
  5. hit enter, then locate dns client
  6. Highlight it, then double-click it.
  7. On the dropdown box, change the setting from automatic to manual.
  8. Click ok
  
  
• Run Secunia vulnerability check here and fix its findings.

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

[Debbie7075]

Followed all your advice and everything is working great now. Looks like the laptop is clean. Thank you so much for all your help!! It's running great now. A quick question for you, she uses sites such as MySpace and Facebook. Will those give her viruses at all? Some people have told me they will, and if that's true I will tell her not to use them anymore. I want to keep her computer clean. Again, thanks for all of your help!! You are very much appreciated!

[Blade81]

You're welcome

Especially Facebook has been in news a lot lately due to malware spread there. User is lured to click some interesting looking link to get one's system infected. I'd say it's ok to use the service but it's advisable to avoid all suspicious links from contacts.

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.