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Error sending request. A connection with the server could ne be established
Hi,
I have Windows XP.
I had spybot 1.6.2.
I got a spyware / malware.
I had to delete spybot in order to reinstall it.
I have re-downloaded spybot.
I can't install it today because I am unable to connect to server.
(I have sucessfully downloaded the install pack, it is once inside the install menu that I can't connect to server)
Please help me !
Last edited by monctezuma; 2010-03-26 at 22:13.
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Hello,
During the installation Spybot tries to download the updates.
You can disable this function in the wizard itself.
Just untick the checkbox in front of "download updates during installation" or "Download Updates immediately".
The updates can be downloaded later on.
For more information on updating please have a look at this link on our website.
You can also download the updates manually.
Here is the direct download link.
Just download and run that file - it is self-installing.
Best regards
Sandra
Team Spybot
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Error sending request. A connection with the server could ne be established
I am running Windows 7 and when I attempt to install Spybot S&D I get the following message,
Error sending request. A connection with the server could not be established
Can you help me with this issue
ConradCE
Last edited by ConradCE; 2010-10-19 at 12:59.
Reason: spelling error
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Hello,
Have you already tried the recommendation above?
Best regards
Sandra
Team Spybot
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error retrieving update info file!
Thank you, and yes it does allow me to install but you can't use the program without the updates.
So now it says "error retrieving update info file!"
Last edited by ConradCE; 2010-10-20 at 05:30.
Reason: spelling
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Hello,
1. The error message \"Error retrieving update info file\" usually appears when Spybot-S&D has accidently imported bad Internet Explorer proxy settings. In this case, it helps just to disable the proxy option in Spybot-S&D:
Open the Settings section and go to the Settings page. Locate the Use proxy entry in the Automation - Web update category, and disable it.
If you cannot see the Settings section, start Spybot-S&D in advanced mode (see your Start menu group for Spybot-S&D).
This information is also available in our How-To section (including a screenshot).
2. Please check your firewall. Most people who do not have problem #1 do have Spybot-S&D accidentally blocked in their firewall.
3. If nothing else works, you can still use the manual updater, which is available on the website: the Detection Update.
(Notice: if the Info page does not show the correct update date after installing the updates with the manual updater, please ignore that - this will be fixed with the next release)
Best regards
Sandra
Team Spybot
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Error messages
Thank you for your help. Everything seems to be working just fine.
Sincerely
ConradCE
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