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Thread: Refuses to let me open any programs.

  1. #1
    Junior Member
    Join Date
    Jan 2010
    Posts
    28

    Default Refuses to let me open any programs.

    Hello everyone. I'm on my sister's computer right now, and I'm pretty certain it's infected. I uninstalled the previous anti-virus software on this computer, and I tried to install a new anti-virus (Kaspersky), and each time it tries to install, it gives me an error message that says that the installation was ended prematurely due to an error. After the installation closes, I'm not able to open any programs at all. Not firefox, not spybot, not even the task manager. The only thing I've been able to open is My Computer and My Documents. When I reboot the computer, it lets me open all the programs again, until I try to install Kaspersky. I've tried installing it 7 times now, and each time it does the exact same thing. Here's my DDS logs:

    DDS:
    DDS (Ver_10-03-17.01) - NTFSx86
    Run by HP_Administrator at 19:14:36.20 on Wed 06/30/2010
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
    Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.959.515 [GMT -7:00]

    FW: PC Tools Firewall Plus *enabled* {ABBD5028-5A95-4B6D-996E-98D64AE88D52}

    ============== Running Processes ===============

    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\LxrSII1s.exe
    C:\Program Files\PC Tools Firewall Plus\FWService.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
    C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
    C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Registry Mechanic\RegMech.exe
    C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    c:\windows\system\hpsysdrv.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Documents and Settings\HP_Administrator\Desktop\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.yahoo.com/
    uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
    mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: H - No File
    BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File
    BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
    BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
    uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
    uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
    uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
    uRun: [RegistryMechanic] c:\program files\registry mechanic\RegMech.exe /H
    mRun: [RTHDCPL] RTHDCPL.EXE
    mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
    mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
    mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
    mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
    mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
    mRun: [Google Quick Search Box] "c:\program files\google\quick search box\GoogleQuickSearchBox.exe" /autorun
    mRun: [00PCTFW] "c:\program files\pc tools firewall plus\FirewallGUI.exe" -s
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
    dRunOnce: [RunNarrator] Narrator.exe
    StartupFolder: c:\docume~1\hp_adm~1\startm~1\programs\startup\spywar~1.lnk - c:\program files\spywareguard\sgmain.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\servic~1.lnk - c:\program files\microsoft sql server\80\tools\binn\sqlmangr.exe
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_2EC7709873947E87.dll/cmsidewiki.html
    IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab
    DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
    DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab
    Notify: AtiExtEvent - Ati2evxx.dll
    SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll
    Hosts: 127.0.0.1 www.spywareinfo.com

    ================= FIREFOX ===================

    FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\08xsbhuc.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2418376&SearchSource=3&q={searchTerms}
    FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
    FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
    FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

    ---- FIREFOX POLICIES ----
    c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
    c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
    c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
    c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
    c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
    c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
    c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
    c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
    c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
    c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
    c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
    c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
    c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
    c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
    c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
    c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
    c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
    c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

    ============= SERVICES / DRIVERS ===============

    R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-4-12 233136]
    R2 LxrSII1d;Secure II Driver;c:\windows\system32\drivers\LxrSII1d.sys [2007-1-16 70016]
    R2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2010-4-12 88040]
    R2 PCToolsFirewallPlus;PC Tools Firewall Plus;c:\program files\pc tools firewall plus\FWService.exe [2010-4-12 818432]
    R3 PCTFW-PacketFilter;PCTools Firewall - Packet filter driver;c:\windows\system32\drivers\pctNdis-PacketFilter.sys [2010-4-12 70664]
    R3 pctNDIS;PC Tools Driver;c:\windows\system32\drivers\pctNdis.sys [2010-4-12 58816]
    R3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2010-4-12 115216]
    S1 KLIF;Kaspersky Lab Driver;c:\windows\system32\drivers\klif.sys --> c:\windows\system32\drivers\klif.sys [?]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-28 135664]
    S3 RTL8192su;%RTL8192su.DeviceDesc.DispName%;c:\windows\system32\drivers\RTL8192su.sys [2010-1-6 594048]

    =============== Created Last 30 ================

    2010-06-21 20:40:10 0 d-----w- c:\docume~1\alluse~1\applic~1\Kaspersky Lab Setup Files

    ==================== Find3M ====================

    2010-04-16 15:33:36 3003680 ----a-w- c:\windows\system32\usbaaplrc.dll
    2010-04-12 15:31:05 296462 ----a-w- c:\windows\~DF404C.tmp
    2010-04-08 20:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll
    2010-04-08 20:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe

    ============= FINISH: 19:15:27.35 ===============

    Attach:
    DDS (Ver_10-03-17.01)

    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume1
    Install Date: 1/16/2007 11:32:36 AM
    System Uptime: 6/30/2010 7:02:03 PM (0 hours ago)

    Motherboard: ECS | | Asterope3
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz | CPU 1 | 2799/200mhz
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz | CPU 1 | 2799/200mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 272 GiB total, 228.383 GiB free.
    D: is FIXED (FAT32) - 8 GiB total, 0.351 GiB free.
    E: is CDROM ()
    F: is Removable
    G: is Removable
    H: is Removable
    I: is Removable

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    RP136: 4/3/2010 8:54:28 PM - System Checkpoint
    RP137: 4/5/2010 5:18:06 PM - System Checkpoint
    RP138: 4/6/2010 7:24:11 PM - System Checkpoint
    RP139: 4/7/2010 7:57:42 PM - System Checkpoint
    RP140: 4/9/2010 12:33:27 PM - System Checkpoint
    RP141: 4/11/2010 11:24:48 PM - System Checkpoint
    RP142: 4/12/2010 8:11:06 PM - Printer Driver Amyuni PDF Converter 2.07 Installed
    RP143: 4/13/2010 9:36:30 PM - System Checkpoint
    RP144: 4/18/2010 6:08:54 PM - System Checkpoint
    RP145: 4/19/2010 7:08:05 PM - System Checkpoint
    RP146: 4/20/2010 9:58:47 PM - System Checkpoint
    RP147: 4/22/2010 10:52:57 AM - System Checkpoint
    RP148: 4/27/2010 2:06:41 PM - Installed Adobe Photoshop Elements 4.0
    RP149: 4/29/2010 9:49:12 AM - System Checkpoint
    RP150: 4/29/2010 7:54:20 PM - Installed Qwest Installer
    RP151: 4/30/2010 7:27:15 PM - Installed Belkin F7D1101 Basic Wireless USB Adapter
    RP152: 5/1/2010 10:12:46 PM - System Checkpoint
    RP153: 5/9/2010 9:26:05 AM - Installed Pure Networks Platform
    RP154: 5/9/2010 9:31:18 AM - Installed Network Magic
    RP155: 5/16/2010 12:36:15 PM - System Checkpoint
    RP156: 5/17/2010 4:42:46 PM - System Checkpoint
    RP157: 5/20/2010 1:09:16 PM - System Checkpoint
    RP158: 5/21/2010 1:44:45 PM - System Checkpoint
    RP159: 5/22/2010 4:01:52 PM - System Checkpoint
    RP160: 5/23/2010 4:26:15 PM - System Checkpoint
    RP161: 5/25/2010 11:24:59 AM - System Checkpoint
    RP162: 5/26/2010 3:15:04 PM - System Checkpoint
    RP163: 5/27/2010 3:18:27 PM - System Checkpoint
    RP164: 5/28/2010 9:41:35 PM - System Checkpoint
    RP165: 5/29/2010 11:35:17 PM - System Checkpoint
    RP166: 5/31/2010 10:51:51 AM - System Checkpoint
    RP167: 6/1/2010 1:21:28 PM - System Checkpoint
    RP168: 6/3/2010 4:44:17 PM - System Checkpoint
    RP169: 6/4/2010 6:12:11 PM - System Checkpoint
    RP170: 6/6/2010 12:03:40 AM - System Checkpoint
    RP171: 6/8/2010 11:08:14 AM - System Checkpoint
    RP172: 6/9/2010 12:26:20 PM - System Checkpoint
    RP173: 6/10/2010 3:40:59 PM - System Checkpoint
    RP174: 6/12/2010 11:37:46 AM - System Checkpoint
    RP175: 6/13/2010 1:59:06 PM - System Checkpoint
    RP176: 6/14/2010 3:45:12 PM - System Checkpoint
    RP177: 6/15/2010 4:58:47 PM - System Checkpoint
    RP178: 6/16/2010 5:22:37 PM - System Checkpoint
    RP179: 6/17/2010 8:27:04 PM - System Checkpoint
    RP180: 6/19/2010 6:42:28 PM - System Checkpoint
    RP181: 6/21/2010 1:00:37 PM - Removed Kaspersky Internet Security 2010.
    RP182: 6/21/2010 1:26:06 PM - Removed Java(TM) 6 Update 3
    RP183: 6/21/2010 1:50:53 PM - Removed Network Magic
    RP184: 6/21/2010 1:52:22 PM - Installed Kaspersky Anti-Virus 2010.
    RP185: 6/21/2010 2:56:56 PM - Installed Kaspersky Anti-Virus 2010.
    RP186: 6/21/2010 4:01:12 PM - Removed Network Magic
    RP187: 6/21/2010 4:02:01 PM - Removed Pure Networks Platform
    RP188: 6/21/2010 4:03:45 PM - Removed Qwest QuickAssist Desktop Tools
    RP189: 6/21/2010 4:08:02 PM - Installed Kaspersky Anti-Virus 2010.
    RP190: 6/21/2010 5:55:55 PM - Installed Kaspersky Anti-Virus 2010.
    RP191: 6/21/2010 6:05:18 PM - Installed Kaspersky Anti-Virus 2010.
    RP192: 6/22/2010 8:26:30 PM - System Checkpoint
    RP193: 6/23/2010 8:33:26 PM - System Checkpoint
    RP194: 6/27/2010 9:29:03 PM - System Checkpoint
    RP195: 6/29/2010 1:20:10 PM - System Checkpoint
    RP196: 6/30/2010 1:36:21 PM - System Checkpoint
    RP197: 6/30/2010 7:00:25 PM - Installed Kaspersky Anti-Virus 2010.

    ==== Installed Programs ======================

    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Photoshop Elements 4.0
    Adobe Reader 7.0.5
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Control Panel
    ATI Display Driver
    AutoUpdate
    Belkin F7D1101 Basic Wireless USB Adapter
    Bonjour
    CameraDrivers
    CameraUserGuides
    Customer Experience Enhancement
    D2300_Help
    Data Fax SoftModem with SmartCP
    DivX
    EA Download Manager
    EA Download Manager UI
    Enhanced Multimedia Keyboard Solution
    ERUNT 1.1j
    Google Toolbar for Internet Explorer
    Google Update Helper
    High Definition Audio Driver Package - KB888111
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows XP (KB893357)
    Hotfix for Windows XP (KB906569)
    Hotfix for Windows XP (KB914440)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB935448)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    HP Boot Optimizer
    HP DVD Play 2.1
    HP Photosmart Cameras 9.0
    HP Photosmart Essential 2.01
    HP Photosmart Essential2.01
    HP Update
    HP Web Helper
    hph_readme
    hph_software_req
    hpicamDrvQFolder
    HPPhotoSmartExpress
    HpSdpAppCoreApp
    iTunes
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 17
    LightScribe 1.4.105.1
    Macromedia Flash Player
    Malwarebytes' Anti-Malware
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB953297)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2003 Primary Interop Assemblies
    Microsoft Office Standard Edition 2003
    Microsoft SQL Server Desktop Engine
    Microsoft Visual C++ 2005 Redistributable
    Microsoft WSE 3.0 Runtime
    Mozilla Firefox (3.6.6)
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6 Service Pack 2 (KB973686)
    muvee autoProducer 5.0
    PageRage Toolbar
    PC Tools Firewall Plus 6.0
    PSSWCORE
    Python 2.2 pywin32 extensions (build 203)
    Python 2.2.3
    QuickBooks Pro 2005
    Quicken 2006
    QuickTime
    RealPlayer
    Realtek High Definition Audio Driver
    Registry Mechanic 8.0
    Rhapsody
    Rhapsody Player Engine
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 7 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928090)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931768)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933566)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937143)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB939653)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB942615)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338)
    Security Update for Windows XP (KB944533)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB947864)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB948881)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956390)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958215)
    Security Update for Windows XP (KB958470)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960714)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971032)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978706)
    Sonic Express Labeler
    Sonic MyDVD Plus
    Sonic RecordNow Audio
    Sonic RecordNow Copy
    Sonic RecordNow Data
    Sonic Update Manager
    Spybot - Search & Destroy
    SpywareBlaster 4.2
    SpywareGuard v2.2
    System Requirements Lab
    The Sims 2
    The Sims 2 Family Fun Stuff
    The Sims 2 Nightlife
    The Sims 2 Open For Business
    The Sims 2 Pets
    The Sims™ 2 Apartment Life
    The Sims™ 2 Seasons
    The Sims™ 3
    Toolbox
    Unload
    UnloadSupport
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB975364)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB911280)
    Update for Windows XP (KB912945)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB925720)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB932823-v3)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB942840)
    Update for Windows XP (KB946627)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Updates from HP (remove only)
    VideoToolkit01
    WalmartPlugout
    WD Diagnostics
    WebFldrs XP
    WebReg
    Windows Genuine Advantage Notifications (KB905474)
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Media Format Runtime
    Windows Media Player 10
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB883667
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888239
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB892050
    Windows XP Hotfix - KB893066
    WinRAR archiver
    Yahoo! BrowserPlus 2.8.1
    Yahoo! Install Manager
    Yahoo! Search Protection
    Yahoo! Software Update

    ==== Event Viewer Messages From Past Week ========

    6/30/2010 7:00:06 PM, error: Service Control Manager [7000] - The klbg service failed to start due to the following error: The system cannot find the file specified.
    6/28/2010 11:13:59 AM, error: Service Control Manager [7034] - The MSSQLSERVER service terminated unexpectedly. It has done this 1 time(s).
    6/28/2010 11:12:10 AM, error: Service Control Manager [7024] - The Routing and Remote Access service terminated with service-specific error 340 (0x154).
    6/28/2010 11:12:04 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: KLIF
    6/28/2010 11:12:04 AM, error: Service Control Manager [7022] - The MSSQLSERVER service hung on starting.

    ==== End Of File ===========================

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
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    Posts
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    Default

    Hi,

    Have you tried to install some antivirus program different than Kaspersky?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Jan 2010
    Posts
    28

    Default

    Just tried installing AVG and it worked...although I would prefer to remain with Kaspersky if I could, since I trust it the most.

  4. #4
    Security Expert: Emeritus Blade81's Avatar
    Join Date
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    Default

    Hi,

    I recommend to post at Kaspersky forum since the issue appears to be related to the product.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
    Join Date
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    28

    Default

    Alright, I'll try there. Thank you for your time.

  6. #6
    Security Expert: Emeritus Blade81's Avatar
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    Oct 2006
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    Default

    You're welcome and good luck getting the problem sorted out
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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