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Thread: infection

  1. #1
    Junior Member
    Join Date
    Jul 2010
    Posts
    4

    Default infection

    Hello,
    I believe my computer has a nasty malware infection, and I would greatly appreciate any assistance.
    Some background- I cannot install spybot, or any other anti malware tools, incl microsoft malicious tool remover. Tried in safe mode with networking no success.Also tried changing file names still no success. When I use my browser, random links are opened up etc.

    Thought might be a router issue, reset router flushed dns but still no go.

    DDS (Ver_10-03-17.01) - NTFSX64
    Run by ---at 15:21:36.44 on Wed 07/21/2010
    Internet Explorer: 8.0.6001.18904 BrowserJavaVersion: 1.6.0_20
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3837.2434 [GMT -4:00]

    SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
    C:\Windows\system32\svchost.exe -k HsfXAudioService
    C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
    C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
    C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Windows\system32\wuauclt.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\msiexec.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\---\Downloads\dds (1).com
    C:\Windows\system32\wbem\wmiprvse.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mLocal Page = c:\windows\syswow64\blank.htm
    mWinlogon: Userinit=userinit.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton internet security\engine\16.0.0.125\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton internet security\engine\16.0.0.125\IPSBHO.DLL
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton internet security\engine\16.0.0.125\coIEPlg.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
    EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    mRun: [StartCCC] "c:\program files (x86)\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
    mRun: [LManager] "c:\program files (x86)\launch manager\LManager.exe"
    mRun: [CLMLServer] "c:\program files (x86)\cyberlink\power2go\CLMLSvc.exe"
    mRun: [<NO NAME>]
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Append to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert link target to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert link target to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert selected links to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert selected links to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Convert selection to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert selection to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~2\micros~3\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~3\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~3\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    TCP: NameServer = 93.188.163.14,93.188.166.235
    TCP: {8FE16903-0328-40DE-8E06-5FF820CA6216} = 93.188.163.14,93.188.166.235
    TCP: {90271654-6B04-4261-B9E9-745033F699AF} = 93.188.163.14,93.188.166.235
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files (x86)\microsoft office\office12\GrooveSystemServices.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
    BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
    BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll
    TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
    TB-X64: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
    mRun-x64: [cAudioFilterAgent] c:\program files\conexant\caudiofilteragent\cAudioFilterAgent64.exe
    mRun-x64: [Apoint] c:\program files\apoint2k\Apoint.exe
    mRun-x64: [Acer ePower Management] c:\program files\gateway\gateway power management\ePowerTray.exe
    IE-X64: {a0cadf8e-1c3d-4463-89f9-b6db8e1fe580} - c:\users\---\appdata\roaming\microsoft\windows\start menu\programs\sportsbook.com\Sportsbook.com.lnk
    IE-X64: {b3cab7b9-eb43-46a2-8e15-02cc298dec71} - c:\users\---\appdata\roaming\microsoft\windows\start menu\programs\odds maker\Odds Maker.lnk

    ================= FIREFOX ===================

    FF - ProfilePath - c:\users\---\appdata\roaming\mozilla\firefox\profiles\vk7agccw.default\
    FF - plugin: c:\program files (x86)\google\update\1.2.183.13\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.17\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.23\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npwachk.dll
    FF - plugin: c:\program files (x86)\viewpoint\viewpoint media player\npViewpoint.dll
    FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll
    FF - plugin: c:\users\---\appdata\local\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\users\---\appdata\roaming\move networks\plugins\npqmp071503000010.dll
    FF - plugin: c:\users\---\appdata\roaming\move networks\plugins\npqmp071701000002.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
    FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

    ============= SERVICES / DRIVERS ===============

    R0 ahcix64s;ahcix64s;c:\windows\system32\drivers\ahcix64s.sys [2009-8-19 225296]
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-5-31 69152]
    R2 ePowerSvc;Acer ePower Service;c:\program files\gateway\gateway power management\ePowerSvc.exe [2009-8-19 839200]
    R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2008-1-20 27648]
    R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\gateway mybackup\IScheduleSvc.exe [2009-5-26 62208]
    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files (x86)\viewpoint\common\ViewpointService.exe [2009-9-19 24652]
    R3 CAXHWAZL;CAXHWAZL;c:\windows\system32\drivers\CAXHWAZL.sys [2009-8-19 292864]
    R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60a.sys [2008-9-4 390656]
    R3 usbfilter;AMD USB Filter Driver;c:\windows\system32\drivers\usbfilter.sys [2009-8-19 26168]
    S3 b57nd60a;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60a.sys [2008-1-20 214016]
    S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-9-19 89920]
    S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
    S4 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-2-6 135664]
    S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files (x86)\lavasoft\ad-aware\AAWService.exe [2010-2-4 1228208]
    S4 Norton Internet Security;Norton Internet Security;c:\program files (x86)\norton internet security\engine\16.0.0.125\ccSvcHst.exe [2009-3-26 115560]

    ============== File Associations ===============

    JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

    =============== Created Last 30 ================

    2010-07-21 19:13:54 0 d-----w- c:\program files (x86)\Trend Micro
    2010-07-21 19:09:49 34045896 ----a-w- c:\windows\syswow64\MRT.exe
    2010-07-21 17:52:11 0 d-----w- c:\program files (x86)\SWD
    2010-07-11 18:42:01 56 ---ha-w- c:\windows\syswow64\ezsidmv.dat

    ==================== Find3M ====================

    2010-05-22 02:46:11 153376 ----a-w- c:\windows\syswow64\javaws.exe
    2010-05-22 02:46:11 145184 ----a-w- c:\windows\syswow64\javaw.exe
    2010-05-22 02:46:11 145184 ----a-w- c:\windows\syswow64\java.exe
    2010-05-22 02:46:09 411368 ----a-w- c:\windows\syswow64\deployJava1.dll
    2010-05-21 18:14:28 270208 ------w- c:\windows\system32\MpSigStub.exe
    2010-04-23 14:33:28 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-04-23 14:13:55 2048 ----a-w- c:\windows\syswow64\tzres.dll
    2009-12-30 00:10:45 86016 ----a-w- c:\windows\inf\infstor.dat
    2009-12-30 00:10:45 51200 ----a-w- c:\windows\inf\infpub.dat
    2009-12-30 00:10:45 143360 ----a-w- c:\windows\inf\infstrng.dat
    2009-12-29 23:58:41 665600 ----a-w- c:\windows\inf\drvindex.dat
    2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
    2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
    2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
    2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
    2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
    2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
    2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
    2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
    2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
    2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
    2009-12-30 00:08:18 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
    2009-12-24 03:07:25 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
    2009-12-21 01:24:32 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

    ============= FINISH: 15:23:55.67 ===============


    one more thing i wasn't able to run combofix, said its not compatible with my win version. Even though I did try changing the compatibility mode, so I think the malware is messing with this as well.

    ------------------------------
    Edit:
    Please do NOT run 'FIXES' (ComboFix etc) without being asked

    Last edited by Blade81; 2010-08-31 at 19:12.

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Hi,

    Please download Malwarebytes' Anti-Malware to your desktop.

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. Please save it to a convenient location.
    • Please post contents of that file in your next reply. Post fresh dds logs contents too.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Jul 2010
    Posts
    4

    Default

    Hi blade,
    Thanks for the reply. I performed the malware byte scan but there were some issues. I was unable to go to the main malwarebytes site. I got a message saying no connection. Similar to the one I get when I go to spybot. I googled malwarebytes and through the CNEt mirror site, I was able to download it, however I could not update it. (says cant connect etc.. the version i have is 4/29/10)


    7/27/2010 5:57:01 AM
    mbam-log-2010-07-27 (05-57-01).txt

    Scan type: Full scan (C:\|)
    Objects scanned: 360765
    Time elapsed: 1 hour(s), 51 minute(s), 0 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 3
    Folders Infected: 0
    Files Infected: 11

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\QZAIB7KITK (Trojan.FakeAlert) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 93.188.163.14,93.188.166.235 -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{8fe16903-0328-40de-8e06-5ff820ca6216}\NameServer (Trojan.DNSChanger) -> Data: 93.188.163.14,93.188.166.235 -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{90271654-6b04-4261-b9e9-745033f699af}\NameServer (Trojan.DNSChanger) -> Data: 93.188.163.14,93.188.166.235 -> Quarantined and deleted successfully.

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    C:\Program Files (x86)\Sportsbook.com Casino\bj.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\casino.exe (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\directsound.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\extgame.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\Install.exe (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\lbyinst.exe (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\miniprocess.exe (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\plibc32.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\thpoker.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Program Files (x86)\Sportsbook.com Casino\winsound.dll (Adware.Casino) -> Quarantined and deleted successfully.
    C:\Users\---\Documents\Downloads\SmartDownload.exe (Adware.Casino) -> Quarantined and deleted successfully.
























    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3837.1141 [GMT -4:00]

    SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

    ============== Running Processes ===============

    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k secsvcs
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k GPSvcGroup
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\Ati2evxx.exe
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Gateway\Gateway Power Management\ePowerSvc.exe
    C:\Windows\system32\svchost.exe -k HsfXAudioService
    C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files (x86)\Viewpoint\Common\ViewpointService.exe
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
    C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
    C:\Program Files (x86)\Launch Manager\MMDx64Fx.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Gateway\Gateway Power Management\ePowerEvent.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Program Files (x86)\Internet Explorer\iexplore.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
    C:\Windows\splwow64.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\AppData\Local\Google\Chrome\Application\chrome.exe
    C:\Users\---\Downloads\dds (1).com
    C:\Windows\system32\wbem\wmiprvse.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    uDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp64&d=0809&m=nv52_series
    mLocal Page = c:\windows\syswow64\blank.htm
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files (x86)\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files (x86)\norton internet security\engine\16.0.0.125\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files (x86)\norton internet security\engine\16.0.0.125\IPSBHO.DLL
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files (x86)\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files (x86)\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files (x86)\java\jre6\bin\jp2ssv.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files (x86)\norton internet security\engine\16.0.0.125\coIEPlg.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\google toolbar\GoogleToolbar_32.dll
    EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
    uRun: [swg] "c:\program files (x86)\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    mRun: [StartCCC] "c:\program files (x86)\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
    mRun: [LManager] "c:\program files (x86)\launch manager\LManager.exe"
    mRun: [CLMLServer] "c:\program files (x86)\cyberlink\power2go\CLMLSvc.exe"
    mRun: [<NO NAME>]
    mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files (x86)\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
    mRunOnce: [Malwarebytes' Anti-Malware] "c:\program files (x86)\malwarebytes' anti-malware\mbamgui.exe" /install /silent
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-explorer: ForceActiveDesktopOn = 0 (0x0)
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Append to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert link target to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert link target to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert selected links to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert selected links to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Convert selection to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert selection to existing PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert to Adobe PDF - c:\program files (x86)\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~2\micros~3\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files (x86)\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files (x86)\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~2\micros~3\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~2\micros~3\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files (x86)\microsoft office\office12\GrooveSystemServices.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~2\common~1\skype\SKYPE4~1.DLL
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files (x86)\microsoft office\office12\GrooveShellExtensions.dll
    BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
    BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg64.dll
    TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files (x86)\google\google toolbar\GoogleToolbar_64.dll
    TB-X64: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
    mRun-x64: [cAudioFilterAgent] c:\program files\conexant\caudiofilteragent\cAudioFilterAgent64.exe
    mRun-x64: [Apoint] c:\program files\apoint2k\Apoint.exe
    mRun-x64: [Acer ePower Management] c:\program files\gateway\gateway power management\ePowerTray.exe
    IE-X64: {a0cadf8e-1c3d-4463-89f9-b6db8e1fe580} - c:\users\---\appdata\roaming\microsoft\windows\start menu\programs\sportsbook.com\Sportsbook.com.lnk
    IE-X64: {b3cab7b9-eb43-46a2-8e15-02cc298dec71} - c:\users\---\appdata\roaming\microsoft\windows\start menu\programs\odds maker\Odds Maker.lnk

    ================= FIREFOX ===================

    FF - ProfilePath - c:\users\---\appdata\roaming\mozilla\firefox\profiles\vk7agccw.default\
    FF - plugin: c:\program files (x86)\google\update\1.2.183.13\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.17\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.23\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\program files (x86)\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files (x86)\mozilla firefox\plugins\npwachk.dll
    FF - plugin: c:\program files (x86)\viewpoint\viewpoint media player\npViewpoint.dll
    FF - plugin: c:\program files (x86)\windows live\photo gallery\NPWLPG.dll
    FF - plugin: c:\users\---\appdata\local\google\update\1.2.183.29\npGoogleOneClick8.dll
    FF - plugin: c:\users\---\appdata\roaming\move networks\plugins\npqmp071503000010.dll
    FF - plugin: c:\users\---\appdata\roaming\move networks\plugins\npqmp071701000002.dll
    FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
    FF - HiddenExtension: Java Console: No Registry Reference - c:\program files (x86)\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

    ============= SERVICES / DRIVERS ===============

    R0 ahcix64s;ahcix64s;c:\windows\system32\drivers\ahcix64s.sys [2009-8-19 225296]
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-5-31 69152]
    R2 ePowerSvc;Acer ePower Service;c:\program files\gateway\gateway power management\ePowerSvc.exe [2009-8-19 839200]
    R2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe -k HsfXAudioService [2008-1-20 27648]
    R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files (x86)\newtech infosystems\gateway mybackup\IScheduleSvc.exe [2009-5-26 62208]
    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files (x86)\viewpoint\common\ViewpointService.exe [2009-9-19 24652]
    R3 CAXHWAZL;CAXHWAZL;c:\windows\system32\drivers\CAXHWAZL.sys [2009-8-19 292864]
    R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60a.sys [2008-9-4 390656]
    R3 usbfilter;AMD USB Filter Driver;c:\windows\system32\drivers\usbfilter.sys [2009-8-19 26168]
    S3 b57nd60a;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60a.sys [2008-1-20 214016]
    S3 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe [2009-9-19 89920]
    S3 PerfHost;Performance Counter DLL Host;c:\windows\syswow64\perfhost.exe [2008-1-20 19968]
    S4 gupdate;Google Update Service (gupdate);c:\program files (x86)\google\update\GoogleUpdate.exe [2010-2-6 135664]
    S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files (x86)\lavasoft\ad-aware\AAWService.exe [2010-2-4 1228208]
    S4 Norton Internet Security;Norton Internet Security;c:\program files (x86)\norton internet security\engine\16.0.0.125\ccSvcHst.exe [2009-3-26 115560]

    ============== File Associations ===============

    JSEFile=c:\windows\syswow64\WScript.exe "%1" %*

    =============== Created Last 30 ================

    2010-07-27 00:32:46 0 d-----w- c:\users\---\appdata\roaming\Malwarebytes
    2010-07-27 00:32:13 0 d-----w- c:\programdata\Malwarebytes
    2010-07-27 00:32:12 24664 ----a-w- c:\windows\system32\drivers\mbam.sys
    2010-07-27 00:32:12 0 d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
    2010-07-21 19:13:54 0 d-----w- c:\program files (x86)\Trend Micro
    2010-07-21 19:09:49 34045896 ----a-w- c:\windows\syswow64\MRT.exe
    2010-07-21 17:52:11 0 d-----w- c:\program files (x86)\SWD
    2010-07-11 18:42:01 56 ---ha-w- c:\windows\syswow64\ezsidmv.dat

    ==================== Find3M ====================

    2010-05-22 02:46:11 153376 ----a-w- c:\windows\syswow64\javaws.exe
    2010-05-22 02:46:11 145184 ----a-w- c:\windows\syswow64\javaw.exe
    2010-05-22 02:46:11 145184 ----a-w- c:\windows\syswow64\java.exe
    2010-05-22 02:46:09 411368 ----a-w- c:\windows\syswow64\deployJava1.dll
    2010-05-21 18:14:28 270208 ------w- c:\windows\system32\MpSigStub.exe
    2009-12-30 00:10:45 86016 ----a-w- c:\windows\inf\infstor.dat
    2009-12-30 00:10:45 51200 ----a-w- c:\windows\inf\infpub.dat
    2009-12-30 00:10:45 143360 ----a-w- c:\windows\inf\infstrng.dat
    2009-12-29 23:58:41 665600 ----a-w- c:\windows\inf\drvindex.dat
    2008-01-21 03:21:59 174 --sha-w- c:\program files\desktop.ini
    2008-01-21 03:21:59 174 --sha-w- c:\program files (x86)\desktop.ini
    2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
    2006-11-02 15:14:56 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
    2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
    2006-11-02 15:14:56 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
    2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
    2006-11-02 10:52:12 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
    2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
    2006-11-02 10:52:10 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
    2009-12-30 00:08:18 245760 --sha-w- c:\windows\serviceprofiles\localservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
    2009-12-24 03:07:25 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
    2009-12-21 01:24:32 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

    ============= FINISH: 6:00:23.81 ===============
    Last edited by Blade81; 2010-08-31 at 19:19.

  4. #4
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Hi,

    Please try to update MBAM now. Run a quick scan with it if update was successful.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
    Join Date
    Jul 2010
    Posts
    4

    Default

    Hi,
    I was able to update it, and scan after. No threats were found then.
    I am also able to use spybot now.

  6. #6
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Good. Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    A To disable the System Restore feature:

    1. Click on the Start button.
    2. Hover over the Computer option, right click on it and then click Properties.
    3. On the left hand side, click Advanced Settings.
    4. If asked to permit the action, click on Allow.
    5. Click on the System Protection tab.
    6. Uncheck any checkboxes listed for your hard drives.
    7. Press OK.


    B. Reboot.

    C Turn ON System Restore.
    Follow the steps like you did when disabling system restore but on step 6. check any checkboxes listed for your hard drives.


    Please download OTC and save it to desktop.
    • Double-click OTC.exe.
    • Click the CleanUp! button.
    • Select Yes when the
      Begin cleanup Process?
      prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.


    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.


    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.

    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • hosts file:
      • Every version of windows has a hosts file as part of them.
      • In a very basic sense, they are used to locate webpages.
      • We can customize a hosts file so that it blocks certain webpages.
      • However, it can slow down certain computers.
      • This is why using a hosts file is optional!!

      Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
      If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
      1. Click the start button (at the lower left hand corner of your screen)
      2. Click run
      3. In the dialog box, type services.msc
      4. hit enter, then locate dns client
      5. Highlight it, then double-click it.
      6. On the dropdown box, change the setting from automatic to manual.
      7. Click ok
    • Download and run Secunia Personal Software Inspector (PSI) and fix its findings.
    • Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
      Antivir
      Avast!
      Good commercial ones are from:
      Kaspersky and
      ESET



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member
    Join Date
    Jul 2010
    Posts
    4

    Default

    Hi Blade,
    Thank you very much for all your help.
    My computer is working great right now.

  8. #8
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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