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Thread: spybot s&d won't load on my computer anymore. help!

  1. #1
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    Default spybot s&d won't load on my computer anymore. help!

    Hi guys. I;ve been trying to run s&d version 1.4.0.3 on my windows xp pc. recently, when i select the shortcut from the start menu, the normal loading bar pops up, but it stops after loading fully and i eventually have to force quit. can anyone help me figure out why it won't open anymore?

    thanks!

    oh, if it helps, i had a win32 infection a while back, but i thought i dealt with it.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello Ashwhisker,
    Quote Originally Posted by Ashwhisker View Post
    Hi guys. I;ve been trying to run s&d version 1.4.0.3 on my windows xp pc.
    Spybot-S&D is at version 1.6.2 - product description
    Quote Originally Posted by Ashwhisker View Post
    i had a win32 infection a while back, but i thought i dealt with it.
    How did you deal with it?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    Quote Originally Posted by tashi View Post
    Hello Ashwhisker,

    Spybot-S&D is at version 1.6.2 - product description


    How did you deal with it?

    Best regards.
    Can't upgrade because I don't have admin privileges.

    And I scanned with Norton Antivirus and it was supposedly deleted from my computer.

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    Hi Ashwhisker,
    Quote Originally Posted by Ashwhisker View Post
    I;ve been trying to run s&d version 1.4.0.3 on my windows xp pc.
    Quote Originally Posted by Ashwhisker View Post
    Can't upgrade because I don't have admin privileges.
    Please clarify. It is your computer but you don't have an Administrator account, or are you trying to upgrade from within the program and Spybot-S&D informs that you don't have administrator privileges?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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    I am not logged in on the computer as the administrator.

  6. #6
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    Hello Ashwhisker,
    Quote Originally Posted by Ashwhisker View Post
    I am not logged in on the computer as the administrator.
    Is it your computer?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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    I don't think so, I've been able to run it on this account before.

  8. #8
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    update: GMER will not run on my computer, I get a bunch of "Access denied" errors. RootRepeal gives me "Decompression Error (5)" and SpyEraser comes up with an "Internet Explorer Script Error" which refuses to leave my screen no matter how many times I press yes, no, or x.

  9. #9
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    Hello Ashwhisker,
    Quote Originally Posted by Ashwhisker View Post
    update: GMER will not run on my computer, I get a bunch of "Access denied" errors. RootRepeal gives me "Decompression Error (5)" and SpyEraser comes up with an "Internet Explorer Script Error" which refuses to leave my screen no matter how many times I press yes, no, or x.
    If you would like someone to take a look at the system please see this FAQ "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) which also includes instructions on posting a preliminary DDS log.

    Then start a new topic in the Malware Removal Forum and a volunteer analyst will advise you when available.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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