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Thread: Can't run scan

  1. #1
    Junior Member
    Join Date
    Aug 2010
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    Default Can't run scan

    Hello, I tried to run a scan on spybot and I got an error message that said "You need to install the detection updates first by using the integrated update or the manual updater" I clicked on update and downloaded all the available updates. Then I tried to run a scan and I got the same error message as before "You need to install the detection updates first by using the integrated update or the manual updater" But now when I click on update I get a message saying "No newer updates available" What can I do?

  2. #2
    Junior Member
    Join Date
    Aug 2010
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    Default

    I simply re-installed spybot and the problem is fixed now.

  3. #3
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    USA
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    30,961

    Default

    Thank you for letting us know.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  4. #4
    Junior Member
    Join Date
    Nov 2010
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    Default

    Quote Originally Posted by Triantos View Post
    I simply re-installed spybot and the problem is fixed now.
    How did you re-install Spybot? I received the same message that you did in regards to the updates but when I try to un-install it from my computer it gives me an error message that says:

    Messages file"C:\Program Files (x86)\Spybot-Search & Destroy\unins000msg" is missing. Please correct the problem or obtain a new copy of the program.

    When I try to install it from the website it tells me that I have the latest version. Are there any tricks to the trade that I should be aware of? Where do I go from here???

    Thanks,
    Tony

  5. #5
    Senior Member
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    Germany
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    5,263

    Default

    Hello,

    You can simply install over the existing version.

    Best regards
    Sandra
    Team Spybot

  6. #6
    Junior Member
    Join Date
    Nov 2010
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    1

    Default Same error on LiveCD

    I get the same error on the paid LiveCD. It boots and launches the update, downloads the updates, and then when I try to check for problems it gives the same error. If I check for updates from inside the program, it says none available.

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