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Thread: Help with Win32/Nuquel.E and BankerFox A virus removal

  1. #1
    Junior Member
    Join Date
    Apr 2009
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    1

    Unhappy Help with Win32/Nuquel.E and BankerFox A virus removal

    Aloha!

    Need to ask for help with my moms laptop. It is fairly new, bought about 4-5 ago, has Windows 7 operating system on a Dell Inspiron 1545.

    She's been hit with the Win32/Nuquel.E and BankerFox A virus and it's obviously blocked her from accessing her Task Manager to address it that way. We've also run Malwarebytes and Spybot S&D in safe mode with networking and both scans have turned up with no virus threats. Her desktop int the meantime after booting up in normal mode, gets plastered with the fake Antivirus software alerts as well as porn windows (my poor mom!) and the others.

    Don't know how else to go about removing this in safe mode or in any mode for that matter. I have been trying to help as best as I can over the phone from another island and it's definitely frustrating. Any help you can give would be greatly appreciated.

    Mahalo,
    Miss Dee

  2. #2
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi,

    Please follow instructions in Before You Post topic and provide requested dds.txt & attach.txt log contents.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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