Speed and Load Problems

[kmikesr]

I am experiencing very slow performance with the computer in general and specifically very bad performance on the internet. Firefox problems include "problem loading page" and offline messages, even though it is online. sometimes the "work offline" item is checked and I have to uncheck it. Pages load unformatted or partial load with missing graphics or other content. I uninstalled Firefox and reinstalled after deleting the addons directories as suggested by Firefox. Same and worsening issues, having to reload pages or restart Firefox. Sometimes it seem the issue is with Firefox, though symptoms appear at other times, too, just more often with web use. Norton and Spybot don't find anything. Thank you for your assistance.



DDS (Ver_10-10-10.03) - NTFSx86
Run by PC at 13:43:39.98 on Wed 10/13/2010
Internet Explorer: 8.0.6001.18928 BrowserJavaVersion: 1.6.0_21
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.894.121 [GMT -4:00]

SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Lexmark X1100 Series\LXBKbmgr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spybot v1_6 oct 22 2008\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Compaq Connections\3572475\Program\Compaq Connections.exe
C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\lxbkcoms.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\DllHost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\PC\Downloads\dds(2).com
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://mail.yahoo.com/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Presario&pf=desktop
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~3\spybot~1\SDHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.3.0.5\IPSBHO.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot v1_6 oct 22 2008\spybot - search & destroy\TeaTimer.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe" -NoStart
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [lxbkbmgr.exe] "c:\program files\lexmark x1100 series\lxbkbmgr.exe"
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\users\pc\appdata\roaming\micros~1\windows\startm~1\programs\startup\openoffice.org 3.1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\3572475\program\Compaq Connections.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\device~1.lnk - c:\program files\olympus\devicedetector\DevDtct2.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\direct~1.lnk - c:\program files\olympus\devicedetector\DirectrecConfig.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~3\spybot~1\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab

================= FIREFOX ===================

FF - ProfilePath - c:\users\pc\appdata\roaming\mozilla\firefox\profiles\l4bxdd9h.default\
FF - prefs.js: browser.startup.homepage - hxxp://mail.yahoo.com
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-9-23 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-9-23 173104]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20101001.001\BHDrvx86.sys [2010-10-5 692272]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-9-23 501888]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20101012.001\IDSvix86.sys [2010-9-15 353840]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-9-23 116784]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys [2010-9-23 339504]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-29 102448]

=============== Created Last 30 ================

2010-10-12 18:26:44 -------- d-----w- c:\users\pc\appdata\local\Thunderbird
2010-10-12 01:51:40 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-10-10 18:16:37 6084944 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{e016a3b5-dcc0-4b79-bc7e-1f5f02902f5c}\mpengine.dll
2010-10-06 21:13:52 -------- d-----w- c:\users\pc\appdata\local\CrashDumps
2010-09-23 23:25:58 339504 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys
2010-09-23 23:25:57 43696 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtspx.sys
2010-09-23 23:25:57 328752 ----a-r- c:\windows\system32\drivers\n360\0403000.005\symds.sys
2010-09-23 23:25:57 325680 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtsp.sys
2010-09-23 23:25:57 173104 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symefa.sys
2010-09-23 23:25:56 501888 ----a-w- c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys
2010-09-23 23:25:56 116784 ----a-w- c:\windows\system32\drivers\n360\0403000.005\ironx86.sys
2010-09-23 23:25:11 -------- d-----w- c:\windows\system32\drivers\n360\0403000.005

==================== Find3M ====================

2010-10-09 17:46:27 60 ----a-w- c:\windows\wpd99.drv
2010-08-17 00:15:26 72080 ----a-w- c:\users\pc\g2mdlhlpx.exe
2010-08-09 15:46:02 249856 ------w- c:\windows\Setup1.exe
2010-08-09 15:45:49 73216 ----a-w- c:\windows\ST6UNST.EXE

============= FINISH: 13:47:16.75 ===============

[Blade81]

Hi,

Minimum recommendation of RAM for Vista is 1GB. Seems that you don't have that much installed -> performance is not as smooth as on systems with more RAM.

Anyway, please post contents of attach.txt log too.

[kmikesr]

Yes, I have 1GB memory, originally installed.
Do you recommend increasing?

I have attached the attach.txt, compressed.

Thank you.

[Blade81]

More RAM would probably give some performance boost. Hard drive defragmenting is also recommended if not done lately.

You have some outdated software there. Download and run Secunia Personal Software Inspector (PSI) and fix its findings.

[kmikesr]

Norton defrags automatically every few days.

I updated the programs using Secunia and scanned again - it found similar needs to update, but actually finding older versions than I have. But the #5 category "threats" were eliminated.

I see a little improvement in web performance and fewer Firefox loading errors, but have seen the plugin basket error that many complain about. I know there is a lot of security monitoring between Firefox and Norton, so may this add to the slowdown and possibly the load errors too? (again, along with possible need for more memory?)

[Blade81]

Hi,

I don't use Norton myself so can't say how it works together with Firefox. Anyway, older Norton versions are pretty resource demanding.

[kmikesr]

I added 2G memory and see video improvement, though still interrupted for reloading,etc. The software updates helped too.

Thank you for your assistance.

[Blade81]

though still interrupted for reloading,etc

If those are online videos then connection itself affects too.

[Blade81]

Due to inactivity, this thread will now be closed.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.