Hi John
we can continue with mbam
Malwarebytes' Anti-Malware
- Open Malwarebytes' Anti-Malware
- Select the Update tab
- Click Check for Updates
- After the update have been completed, Select the Scanner tab.
- Make sure the "Perform full scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
- Click on the Show Results button to see a list of any malware that was found.
- Check all items except items in the C:\System Volume Information folder... then click on Remove Selected.
We will take care of the System Volume Information items later.- When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt- Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Please reply with
the Malwarebytes' Anti-Malware Log
Thanks peku006
