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Thread: ThinkPoint Removal Help

  1. #81
    Security Expert: Emeritus Blade81's Avatar
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    Good. If no issues left, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now copy-paste Combofix /uninstall in the runbox and click OK



    • Double-click OTL.exe.
    • Click the CleanUp! button.
    • Select Yes when the
      Begin cleanup Process?
      prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.


    Note: If you receive a warning from your firewall or other security programs regarding OTL attempting to contact the internet, please allow it to do so.


    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • Download and run Secunia Personal Software Inspector (PSI) and fix its findings.
    • Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
      Antivir
      Avast!
      Good commercial ones are from:
      Kaspersky and
      ESET
    • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
      If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation Install Comodo HopSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!). Both providers have support forums that help with configuration related questions.



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #82
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    Default System Restore and Spybot

    When I tried to turn off my system restore, the box to turn it on and off is completely gray. When I click it nothing happens.

    Also, I have spybot installed an used teatimer for virus and spyware. Should I discontinue using this and use what you have listed?

  3. #83
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    Default Boot

    Also, my computer has never booted up like this but I just realized it because the screen is up for 3 seconds. When Windows is about to load up it gives me 3 options and here is the log for it.

    [boot loader]
    timeout=3
    default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems]
    C:\CMDCONS\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
    UnsupportedDebug="do not select this" /debug
    multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /fastdetect /NoExecute=OptOut

  4. #84
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    When I tried to turn off my system restore, the box to turn it on and off is completely gray. When I click it nothing happens.
    Could you post a screenshot of that, please?

    Also, I have spybot installed an used teatimer for virus and spyware. Should I discontinue using this and use what you have listed?
    You can still continue using Spybot. It's antispyware tool, not antivirus program, though. That's why you need to get antivirus program too.

    Also, my computer has never booted up like this but I just realized it because the screen is up for 3 seconds. When Windows is about to load up it gives me 3 options and here is the log for it.
    Yep, recovery console was installed by ComboFix (before it got jammed). It's recommended you leave recovery console installed there.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #85
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    Default Screenshot of System Restore

    I know how to take a screenshot of the image but could not figure out how to paste it in the message section so I saved it and attached it to this reply. Let me know if there is a way I can paste it if necessary.

  6. #86
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    1. Click Start, Run and type gpedit.msc

    2. Navigate to this path:
    -> Computer Configuration
    --> Administrative Templates
    ---> System
    ----> System Restore

    3. Set Turn off System Restore to Not Configured.

    4. Set Turn off Configuration to Not Configured.

    Open system restore tab in system properties. Is that check box still in the same state?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #87
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    Default gpedit.msc

    Followed the path and both items were already on not configured

  8. #88
    Security Expert: Emeritus Blade81's Avatar
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    Let's try this:
    1. In My Computer, click the Tools menu -> Folder Options.
    2. On the View tab, make sure to check the option "Hide extensions for known file types".
    3. Click OK.
    4. Click the Start menu -> Run. Type: " %windir%\inf " (Without quotation
    marks) in the Open field. Click OK.
    5. Locate and select the file " sr.inf ". Right-click it and then click Install.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #89
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    Default Screenshot of SN.INF file

    I was unsuccessful trying to install the sn.inf file. It asked me to put in the Windows XP Service Pack 3 disk. I save a screen shot and have attached it for you.

  10. #90
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    As prompt says, you need XP Professional cd for that.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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