ThinkPoint Removal Help

[capshockey29]

I'll see if I can get a copy of that in the next few days. If not, then I'll let you know.

Thanks

[capshockey29]

Does it matter what Windows XP service pack I get? It looks like I could cut cost by buying a Windows XP Service pack 1 or 2.

[Blade81]

Hi,

Needed sr.sys file can be get by downloading service pack 3, extracting sr.sy_ and expanding it to sr.sys. To shorten the task, I've attached the file in this post. Please download it, extract to your desktop and place extracted sr.sys file into c:\windows\system32 folder. Then try to run sr.inf again as instructed in previous post.

[capshockey29]

I saved the file and extracted and moved it to the system32 folder. It still asked me for a installation disk. Any other ideas?

[Blade81]

That probably leaves no other option than get hands on proper XP Professional cd then.

[capshockey29]

So I tried the install again. I realized it was asking me for where the file is at. It continued the install but got stopped again with a different file. I don't mean to be a pain in your butt, but do you think there is a way to find this file as well?

[Blade81]

Hi,

Open notepad and then copy and paste the bolded lines below into it. Go to File > save as and name the file fixes.bat, change the Save as type to all files and save it to your desktop.
@ECHO OFF
dir /s/a c:\filelist.xml >Log.txt
dir /s/a c:\filelist.xm_ >>Log.txt
START Log.txt
DEL %0

Double-click on fixes.bat file to execute it. Notepad should open up. Post back its contents, please.

Also, please download earlier mentioned service pack 3 to your desktop but don't run it.

[capshockey29]

Downloaded Service Pack 3 and here is the log from the fix

Volume in drive C has no label.
Volume Serial Number is 74AE-B903

Directory of c:\WINDOWS\system32\Restore

04/14/2008 06:00 AM 19,569 filelist.xml
1 File(s) 19,569 bytes

Total Files Listed:
1 File(s) 19,569 bytes
0 Dir(s) 49,461,993,472 bytes free
Volume in drive C has no label.
Volume Serial Number is 74AE-B903

[Blade81]

Hi,

Download and install IZArc here. Don't install any toolbars or other bundled stuff if offered.

When installed, start IZArc and then:
1. Click File->Open archive.
2. In Open archive dialog browse to downloaded service pack 3 file and double click it. Treeview should open with i386 folder there.
3. Click Extract icon and select suitable folder (for example c:\sp3files).
4. Let options checkboxes be with their default values and click Extract button.
5. Wait until extracting is finished.

After that you should have service pack 3 files in i386 subfolder of above chosen location (in this example c:\sp3files). When you try sr.inf install again and it asks for file location you should be able to point to that i386 folder.

[capshockey29]

So I followed all of your instructions for placing the i386 folder in an sp3files folder. I went through the installation but I got an error message again. However, I went through windows/system32 to find the spframe file and the installation worked. That still did not fix the issue. I went back and changed the "Not Configured" system restore options to enabled and then back to not configured and I was able to access the system restore. I turned it off and then back on. Before I moved on to uninstalling combofix I wanted to make sure I did not need to take any additional steps.

Thanks