Spybot - Search & Destroy (Not Responding)

[Sheepdisease]

Spybot - Search & Destroy is checking your system. Please stand by...

I have been trying to get Spybot running to check my system, but it has failed each time by freezing towards the end of the check of 1325034 in the list.

Any idea how I can get it to work, I have tried updating, but have the latest version.

I am using Windows 7 Ultimate x64 and running Bitdefender Total Security 2011.

Can someone please help?

[spybotsandra]

Hello,

There could be a problem with your download directory/directories.
At the end of the Spybot scan download directories are also scanned.
Please have a look at your download directory/directories and try to disable it/them.

You can do that this way:
Please run Spybot - Search & Destroy and switch to the Advanced mode via the menu item Mode.
Now select 'Settings' - 'Directories' from the navigation bar on the left.
Then highlight your directory/directories by clicking on it/them.
Then make a rightclick on it/them and choose 'Remove the selected directory from the list'.
This should help to get the scan to work.

Best regards
Sandra
Team Spybot

[Sheepdisease]

Hello there, thank you very much for your prompt response.

Unfortunately, when I try to run Spybot - Search & Destroy, I can't even get that far to modify the program.

I have noticed that when I load the program as you say, I get a message coming up, 'Warning - Please select some update files from the list first.'

I don't know if this is relevant.

[spybotsandra]

Hello,

It seems to be a problem with the compatibility under Windows Vista/7.
You can solve the problem as follows:

1. Download this new SDUpdate.exe.

To use this beta file, extract the downloaded archive into the main application folder (usually C:\Program Files\Spybot - Search & Destroy\) and replace the old file with the new one.

2. If this does not help go to your SDUpdate.exe file in your program folder: 
C:\Program Files\ Spybot - Search & Destroy\

Rightclick the file and choose properties.
Then choose the tab compatibilty.
There activate the checkbox in front of "Run this program in compatibility mode for" and select from the drop down menu "WindowsXP". Now click "Apply" and "OK".

That should fix the problem.

This problem has also been discussed here.

Best regards
Sandra
Team Spybot

[Sheepdisease]

Hello there, thank you for your advice.

I finally had time to try what you suggested. Unfortunately, after applying the most recent update patch and making the program run in Windows XP compatibility mode with administrator privileges, it made no difference. Still getting the same problem.

Any more ideas? Please?