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Thread: Windows Explorer, Firefox, and IE8 Crash on boot

  1. #1
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    Dec 2010
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    Default Windows Explorer, Firefox, and IE8 Crash on boot

    Hello,
    I just began IT at a local law firm and one of my users is experiencing the problem stated in the title. I've attempted to run a list of things to fix it including Windows updates, sfc /scannow, hijackthis (which I will post the log), Spybot, and scan and removal tools from Asquared, Panda, Webroot, Kaspersky, Trend Micro, as well as a couple others from a streamlined tool I own to no avail. The virus scans did find 60+ traces and the computer was (may still be) infected with hmouHopOSV.exe. I've made a few Registry tweaks but nothing seems to work. The following is the hijackthis log:
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 9:08:41 AM, on 12/15/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
    c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
    C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    C:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
    C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\CNTAoSMgr.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\dwwin.exe
    C:\Program Files\Lenovo\FanSpeedControl\LenovoFSC.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe
    C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Java\jre6\bin\jucheck.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\dwwin.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://lenovo.live.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Time Matters - {00F17ECE-12DA-46A0-B541-BDE4EB7DF027} - C:\Program Files\LexisNexis\Time Matters\tmietb.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O4 - HKLM\..\Run: [LenovoFSC] C:\Program Files\Lenovo\FanSpeedControl\LenovoFSC.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\Client Server Security Agent\pccntmon.exe" -HideWindow
    O4 - HKLM\..\Run: [OE] C:\Program Files\Trend Micro\Client Server Security Agent\TMAS_OE\TMAS_OEMon.exe
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = calwell.local
    O17 - HKLM\Software\..\Telephony: DomainName = calwell.local
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = calwell.local
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPBPRO.EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPBOID.EXE
    O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Trend Micro Client/Server Security Agent RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\ntrtscan.exe
    O23 - Service: Roxio UPnP Renderer 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUPnPRenderer10.exe
    O23 - Service: Roxio Upnp Server 10 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 10\RoxioUpnpService10.exe
    O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe
    O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe
    O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - c:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
    O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
    O23 - Service: Trend Micro Client/Server Security Agent Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exe
    O23 - Service: Trend Micro Client/Server Security Agent Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\TmPfw.exe
    O23 - Service: Trend Micro Client/Server Security Agent Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Client Server Security Agent\TmProxy.exe
    O23 - Service: TVT Backup Protection Service - Unknown owner - C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
    O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe
    O23 - Service: TVT Windows Update Monitor (TVT_UpdateMonitor) - Lenovo Group Limited - C:\Program Files\Lenovo\Rescue and Recovery\UpdateMonitor.exe

    --
    End of file - 9181 bytes


    Thanks in advance for any help provided,
    -Frustrated IT Guy
    Last edited by tashi; 2010-12-20 at 05:56. Reason: Date of archive

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello chetjordan2002,

    In case you missed it please see the forum FAQ which includes guidelines for this forum. "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

    Particularly post #5 in that thread. Personal computers or.....

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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