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Thread: Start menu, task bar & desktop icons all missing

  1. #21
    Security Expert: Emeritus Blade81's Avatar
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    Good. Delete ESET findings except QooBox and system volume information related ones. Those will be removed after ComboFix is uninstalled and system restore reseted.

    Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now copy-paste Combofix /uninstall in the runbox and click OK




    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


    Download and run Secunia Personal Software Inspector (PSI) and fix its findings.


    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #22
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    Hi,

    Well, I fixed all the Secunia findings, updated internet explorer & windows, and all of my desktop it back (YAAAAAY), but the internet is running MUCH slower than before so I didn't reset my restore point or uninstall combofix in case you needed to have me do some more stuff.

  3. #23
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    Default

    Also, I am still seeing PCTools in my DDS log but its not showing up anywhere else. Can we get rid of it completely?

  4. #24
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    We can remove PCTools remaining if you're not going to reinstall it.

    Disable Spybot's TeaTimer to make sure it won't interfere with fixes:
    • Run Spybot-S&D in Advanced Mode
    • If it is not already set to do this, go to the Mode menu
      select
      Advanced Mode
    • On the left hand side, click on Tools
    • Then click on the Resident icon in the list
    • Uncheck
      Resident TeaTimer
      and OK any prompts.
    • Restart your computer




    Open notepad and copy/paste the text in the quotebox below into it:

    Code:
    Driver::
    PCTCore
    pctDS
    pctEFA
    File::
    c:\windows\system32\drivers\PCTCore.sys
    c:\windows\system32\drivers\pctDS.sys
    c:\windows\system32\drivers\pctEFA.sys
    c:\windows\system32\drivers\pctgntdi.sys
    c:\windows\system32\drivers\PCTAppEvent.sys
    c:\windows\system32\drivers\pctplsg.sys
    Folder::
    c:\program files\common files\PC Tools
    c:\docume~1\owner\applic~1\PC Tools
    c:\docume~1\alluse~1\applic~1\PC Tools
    f:\all files\Programs\PC Tools Security
    DDS::
    BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - No File
    TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
    SecCenter::
    {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}
    Registry::
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
    "ISTray"=-
    "PCTools FGuard"=-

    Save this as
    CFScript

    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.



    Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
    Then post the resultant log + fresh dds logs.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #25
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    Unhappy

    During the combofix, the computer restarted on its own and when it rebooted it went to the blue screen error message. I tried starting in normal, safe mode, and last know working settings. each time it went to the blue error screen. I took a pic in case you needed to see it.

  6. #26
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Earlier logs indicate you have recovery console installed. Please follow these steps:

    1. Restart your computer
    2. Before Windows loads, you will be prompted to choose which Operating System to start
    3. Use the up and down arrow key to select Microsoft Windows Recovery Console
    4. You must enter which Windows installation to log onto. Type 1 and press enter.
    5. At the C:\Windows prompt, type the following bolded text, and press Enter:

    cd erdnt\subs

    6. At the next prompt, type the following bolded text, and press Enter:

    batch erdnt.con

    7. The erunt backups will begin copying.
    8. At the next prompt, type the following bolded text, and press Enter:

    exit

    Windows should now begin loading.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #27
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    ok, I did that. Everything was as you said it should be until windows should now begin loading. When it began loading, it went back to the blue error screen as before.

  8. #28
    Security Expert: Emeritus Blade81's Avatar
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    Hi,

    Reboot into safe mode and note down the final driver file (.sys) you see before BSOD. Also, please verify if BSOD error is the same as earlier (STOP: 0x0000007B).
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #29
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    STOP: 0x0000007B (0xF789E528, 0xC0000034, 0x00000000, 0x000000000)

  10. #30
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    Sorry, didn't read your instruction carefully. multi(0)disc(0)rdisk(0)partition(2)/windows/systerm32/drivers/mup.sys

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