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Thread: Think i might have some Malware, please help!

  1. #1
    Junior Member
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    Exclamation Think i might have some Malware, please help!

    Hi there,
    I recently and foolishly clicked on a link posted on my Facebook page which opened Google start page when i clicked on the link. Since then, Windows Internet Explorer has been opening on it's own, even though Firefox is my default browser- occasionally asking me to download anti-virus software. I have backed up my registry, zipped and attached the attach.txt file as requested and below is the DDS.txt log. Any help would be massively welcome!!
    Many thanks,
    Holly.


    DDS (Ver_10-12-12.02) - NTFSx86
    Run by Holly Chapman at 19:47:46.44 on 02/01/2011
    Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_15

    ============== Running Processes ===============


    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2080117
    uWindow Title = Internet Explorer provided by Dell
    uDefault_Page_URL = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2080117
    mDefault_Page_URL = hxxp://www.google.co.uk/ig/dell?hl=en&client=dell-usuk&channel=uk&ibd=2080117
    uInternet Settings,ProxyOverride = *.local
    uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
    mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
    BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
    BHO: OfferBox: {fc0d62c2-9640-4aeb-a5d5-cf25df11fa8c} - c:\program files\offerbox\OfferBoxBHO.dll
    TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
    TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
    TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
    TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
    TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
    uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
    uRun: [VeohPlugin] "c:\program files\veoh networks\veohwebplayer\veohwebplayer.exe"
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
    mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
    mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
    mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
    mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
    mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
    mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
    mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
    mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
    mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
    mRun: [ClickPotatoLiteSA] "c:\program files\clickpotatolite\bin\10.0.628.0\ClickPotatoLiteSA.exe"
    dRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\windows\installer\{7f0c4457-8e64-491b-8d7b-991504365d1e}\NewShortcut2_53A01CC614B04512A2E710D39BF83DC4.exe
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\sounds~1.lnk - c:\program files\sound station\SNXUACP.exe
    mPolicies-system: EnableLUA = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
    IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
    IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
    IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
    IE: {B58926D6-CFB0-45d2-9C28-4B5A0F0368AE} - {7A3D6D17-9DD5-4C60-8076-D1784DABAF8C} - c:\program files\clickpotatolite\bin\10.0.628.0\ClickPotatoLiteSABHO.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
    Filter: application/x-internet-signup - {A173B69A-1F9B-4823-9FDA-412F641E65D6} - c:\program files\tiscali\tiscali internet\dlls\tiscalifilter.dll
    Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
    Notify: igfxcui - igfxdev.dll
    AppInit_DLLs: avgrsstx.dll

    ================= FIREFOX ===================

    FF - ProfilePath - c:\users\hollyc~1\appdata\roaming\mozilla\firefox\profiles\7lqvfta1.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4cc86e13&v=6.010.006.004&i=26&tp=ab&iy=&ychte=uk&lng=en-GB&q=
    FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
    FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
    FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
    FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
    FF - component: c:\program files\avg\avg8\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
    FF - component: c:\users\holly chapman\appdata\roaming\mozilla\firefox\profiles\7lqvfta1.default\extensions\{f592709f-ff4a-4862-b659-4afabda56312}\components\FFAlert.dll
    FF - plugin: c:\program files\clickpotatolite\bin\10.0.628.0\firefox\extensions\plugins\npclntax_ClickPotatoLiteSA.dll
    FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_ClickPotatoLiteSA.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npclntax_SeekmoSA.dll
    FF - plugin: c:\program files\veoh networks\veohwebplayer\NPVeohTVPlugin.dll
    FF - plugin: c:\program files\veoh networks\veohwebplayer\npWebPlayerVideoPluginATL.dll
    FF - Ext: Mininova Toolbar: {f592709f-ff4a-4862-b659-4afabda56312} - %profile%\extensions\{f592709f-ff4a-4862-b659-4afabda56312}
    FF - Ext: United States English Dictionary: en-US@dictionaries.addons.mozilla.org - %profile%\extensions\en-US@dictionaries.addons.mozilla.org
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: WideStream Integration: {29CFEA25-4E23-447b-917A-99E27B67DDCF} - %profile%\extensions\{29CFEA25-4E23-447b-917A-99E27B67DDCF}
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
    FF - Ext: Veoh Web Player Video Finder: web@veoh.com - c:\program files\veoh networks\veohwebplayer\FFVideoFinder
    FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg8\Firefox
    FF - Ext: AVG Security Toolbar em:version=6.010.006.004 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files\avg\avg8\toolbar\firefox\avg@igeared
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
    FF - Ext: ClickPotatoLite Component: ClickPotatoLite@ClickPotatoLite.com - c:\program files\clickpotatolite\bin\10.0.628.0\firefox\extensions

    ============= SERVICES / DRIVERS ===============


    =============== File Associations ===============

    regfile=regedit.exe "%1" %*
    scrfile="%1" %*

    =============== Created Last 30 ================

    2011-01-02 13:03:50 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{6b0baa56-d2ac-4b30-878f-40f68fa188ee}\mpengine.dll
    2010-12-15 23:32:35 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-12-15 23:32:02 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    2010-12-14 14:05:36 87344 ----a-w- c:\program files\mozilla firefox\plugins\npclntax_ClickPotatoLiteSA.dll
    2010-12-14 14:05:35 -------- d-----w- c:\users\hollyc~1\appdata\roaming\ClickPotatoLite
    2010-12-14 14:05:35 -------- d-----w- c:\program files\ClickPotatoLite
    2010-12-14 14:05:35 -------- d-----w- c:\progra~2\ClickPotatoLiteSA
    2010-12-14 14:05:35 -------- d-----w- c:\progra~2\2ACA5CC3-0F83-453D-A079-1076FE1A8B65
    2010-12-14 12:22:28 1409 ----a-w- c:\windows\QTFont.for
    2010-12-13 17:22:06 -------- d-----w- c:\users\hollyc~1\appdata\roaming\AVG8
    2010-12-04 11:27:35 -------- d-----w- c:\windows\system32\drivers\nss\0207030.022
    2010-12-04 11:27:35 -------- d-----w- c:\windows\system32\drivers\NSS
    2010-12-04 11:27:35 -------- d-----w- c:\program files\Norton Security Scan
    2010-12-04 11:27:35 -------- d-----w- c:\progra~2\Norton
    2010-12-04 11:27:14 -------- d-----w- c:\program files\NortonInstaller
    2010-12-04 11:27:14 -------- d-----w- c:\progra~2\NortonInstaller

    ==================== Find3M ====================

    2010-11-06 11:10:29 345088 ----a-w- c:\windows\system32\wmicmiplugin.dll
    2010-11-06 11:10:13 357376 ----a-w- c:\windows\system32\taskschd.dll
    2010-11-06 11:10:13 270336 ----a-w- c:\windows\system32\taskcomp.dll
    2010-11-06 11:09:57 603648 ----a-w- c:\windows\system32\schedsvc.dll
    2010-11-05 00:53:47 171520 ----a-w- c:\windows\system32\taskeng.exe
    2010-10-28 15:02:24 34304 ----a-w- c:\windows\system32\atmlib.dll
    2010-10-28 13:03:07 292352 ----a-w- c:\windows\system32\atmfd.dll
    2010-10-19 10:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
    2010-10-18 14:01:05 81920 ----a-w- c:\windows\system32\consent.exe
    2010-10-18 13:56:44 2037248 ----a-w- c:\windows\system32\win32k.sys

    ============= FINISH: 19:48:03.66 ===============

  2. #2
    Security Expert ken545's Avatar
    Join Date
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    15,208

    Default




    Please read Before You Post
    While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.

    Until we deem your system clean I am going to ask you not to install or uninstall any software or hardware except for the programs we may run.

    clickpotatolite <--This program is add sponsored , your call to keep it or not.



    Please download Malwarebytes from Here or Here

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected .
    • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
    Post the report please





    OTL by OldTimer
    • Download OTL to your desktop.
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.
        Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  3. #3
    Security Expert ken545's Avatar
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    Default

    Due to inactivity, this thread will now be closed.

    If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a new DDS log with a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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