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Thread: Install Problem

  1. #1
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    Default Install Problem

    I can't install Spybot search and destroy on my Windows 7 64 bit machine. The program exits after the initial dialog boxes, then Windows 7 gives me a compatibility dialog box, re running doesn't help. Running as an administrator doesn't help. I can't see anything in event viewer about this. Any suggestions?

  2. #2
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    Default Why no response?

    Are you telling me I am the ONLY one who has trouble installing this software? I used to run this all the time under XP. I even downloaded it twice from 2 different locations.

  3. #3
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    Default unable to install

    Hi, I'm also using windows 7, 64 bit

    Upon being able to complete 99 percent of the installation process, I kept receiving error messages:

    Message 1:
    SETUP (Internal error: Failed to expand shell folder constant "userappdata")

    Message 2:
    SETUP was not completed. Please correct the problem and run Setup again.

    I disabled real time in windows defender but I kept receiving the same messages. I still haven't tried deactivating Avira though.

    Do we have the same problem?

  4. #4
    Member of Team Spybot tashi's Avatar
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    Default

    Hello,

    I could not replicate the issue on a Windows 7 64-bit machine.

    Sometimes an infected computer will not let Spybot-S&D be installed. Any symptoms of malware before trying to install the program?

    Best regards.

    Run as Administrator
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Default

    triumph2011: My install fails as soon as the actual install begins, so I don't get as far as you.

    tashi: I ran Windows Defender and it found a Trojan. Yes, I suspect there is other malware on this machine, that's why I want to install spybot. I even tried to install it in safe mode, no luck. Is there any work around?

  6. #6
    Member of Team Spybot tashi's Avatar
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    Default

    Hi JohnBear,

    Someone can advise after taking a look at the system.

    Please see this FAQ "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) It includes instructions in post #2 on how to provide a preliminary DDS log, which is used for analysis.

    Then if you start a new topic in the Malware Removal Forum a volunteer will help you when available.

    If the infection prevents you from producing a log please start a new topic there anyway and let them know.

    Best regards,
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  7. #7
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    Default

    I installed spybot on another computer. Then I copied the directory to this computer and it runs fine. It backed up the registry, updated, found and fixed a bunch of problems. Is there any reason not to run the program like this?
    The program still won't install on this machine even after doing this and running the scan.

  8. #8
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    Exclamation Can't Install SBS&D on 64-bit Ultimate Win7

    Quote Originally Posted by JohnBear View Post
    I can't install Spybot search and destroy on my Windows 7 64 bit machine. The program exits after the initial dialog boxes, then Windows 7 gives me a compatibility dialog box, re running doesn't help. Running as an administrator doesn't help. I can't see anything in event viewer about this. Any suggestions?
    I am having an identical issue. I have tried everything you have tried, including running it in compatibility mode, administrator, and booting to safe-mode and installing. Nothing helps.

    Please spybot techs, let us know if there is a 64-bit version of spybot coming down the pike at some point. I miss not having spybot.

    I feel I have to try to keep my head above water by relying on some pretty unreliable software at this time and I want the relief of having Spybot on all my systems, 64-bit or not. Thank you.

    Last edited by onlymy2cents; 2012-03-04 at 17:54. Reason: forgot something in my post

  9. #9
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    Exclamation Run As Administrator does NOT help.

    Quote Originally Posted by tashi View Post
    Hello,

    I could not replicate the issue on a Windows 7 64-bit machine.

    Sometimes an infected computer will not let Spybot-S&D be installed. Any symptoms of malware before trying to install the program?

    Best regards.

    Run as Administrator
    Is there a 64-bit version of this software out there? Obviously there is some issue with 64-bit installations. I never had an issue on any Win7 or XP systems before I got my new Lenovo 64-bit system (brand new out of the box with no infections in sight). The first thing I did was try to install SBS&D 1.6 to no avail. I am getting installation errors. Tried safe mode installation, tried run as administrator, tried compatibility mode installation and nothing works. Please give us a 64-bit version of the software. Thank you.


  10. #10
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    Default

    Hello,

    Which error messages do you get exactly?

    Best regards
    Sandra
    Team Spybot

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