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Thread: Bad Image error message removal help

  1. #1
    Junior Member
    Join Date
    Feb 2011
    Posts
    3

    Default Bad Image error message removal help

    Every time I open a program, a pop up appears which says:

    Bad Image

    The application or DLL C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll is not a valid Windows image. Please check this against your installation diskette.

    The problem is still persisting even I removed malware viruses using Malwarebytes' Anti-Malware program.

    I downloaded Hijackthis, scanned and saved a log.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 18:59:53, on 20/02/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\Program Files\AVG\AVG10\avgchsvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
    C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\ASUS.SYS\config\DVMExportService.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    C:\WINDOWS\system32\PnkBstrA.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\ASUS\Six Engine\SixEngine.exe
    C:\Program Files\ASUS\TurboV\TurboV.exe
    C:\Program Files\ASUS\Turbo Key\TurboKey.exe
    C:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Razer\DeathAdder\razerhid.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Razer\DeathAdder\razertra.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\Razer\DeathAdder\razerofa.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\iTunes\iTunes.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
    C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
    C:\Program Files\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Microsoft
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: SearchHook Class - {BC86E1AB-EDA5-4059-938F-CE307B0C6F0A} - C:\Program Files\DeviceVM\Browser Configuration Utility\AddressBarSearch.dll
    R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Microsoft Web Test Recorder 10.0 Helper - {DDA57003-0068-4ed2-9D32-4D1EC707D94D} - c:\STEFAN\Coding\Visual Studio 2010 Ultimate\Common7\IDE\PrivateAssemblies\Microsoft.VisualStudio.QualityTools.RecorderBarBHO100.dll
    O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - (no file)
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files\Adobe\/Adobe Contribute CS3/contributeieplugin.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\Six Engine\SixEngine.exe" -b
    O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" -b
    O4 - HKLM\..\Run: [Turbo Key] "C:\Program Files\ASUS\Turbo Key\TurboKey.exe"
    O4 - HKLM\..\Run: [BCU] "C:\Program Files\DeviceVM\Browser Configuration Utility\BCU.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKLM\..\Run: [DeathAdder] C:\Program Files\Razer\DeathAdder\razerhid.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: &Virtual Keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {140E4DF8-9E14-4A34-9577-C77561ED7883} (SysInfo Class) - http://content.systemrequirementslab...i_4.1.71.0.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: ASUS System Control Service (AsSysCtrlService) - ASUSTeK Computer Inc. - C:\Program Files\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
    O23 - Service: Kaspersky Anti-Virus Service (AVP) - Unknown owner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2011\avp.exe (file missing)
    O23 - Service: Browser Configuration Utility Service (BCUService) - DeviceVM, Inc. - C:\Program Files\DeviceVM\Browser Configuration Utility\BCUService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM, Inc. - C:\ASUS.SYS\config\DVMExportService.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Futuremark SystemInfo Service - Futuremark Corporation - C:\Program Files\Common Files\Futuremark Shared\Futuremark SystemInfo\FMSISvc.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe

    --
    End of file - 12055 bytes

    How do I get rid of this problem from happening? Is it a .DLL error or another virus? Thank you for reading.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Default

    Hello Malyutka,

    So that everyone is on the same track please see the malware forum FAQ which also includes instructions for posting preliminary DDS logs in post #2.
    "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)

    Then start a new topic please.

    Best regards.


    http://forums.spybot.info/showthread.php?t=61671
    Last edited by tashi; 2011-02-21 at 16:48. Reason: Added link to new topic
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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