Hi Gigihns.
Continue with the instructions below please.
Disable Avira anti-virus
- Please navigate to the system tray on the bottom right hand corner and look for an open white umbrella on red background (looks to this: )
- right click it-> untick the option AntiVir Guard enable.
- You should now see a closed, white umbrella on a red background (looks to this: )
- Note: Don't forget to re-enable it after the fix.
Next.
Download and Run ComboFix
- Please download ComboFix from one of the following links.
Link 1.
Link 2.
**IMPORTANT !!! Save ComboFix.exe to your Desktop**- Please disable any Antivirus or Firewall you have active, as shown in this topic. Please close all open application windows.
- Double click on ComboFix.exe & follow the prompts
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click on Yes, to continue scanning for malware.
- When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply
A word of warning: Neither I nor sUBs are responsible for any damage you may cause to your machine by running ComboFix on your own. This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper
Logs/Information to Post in your Next Reply
- ComboFix.txt.
- Please give me an update on your computers performance.