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This is what I would do, post in one of these forums for help removing Norton.
http://www.bleepingcomputer.com/forums/forum25.html
http://forums.whatthetech.com/index.php?showforum=124
Glad things are running better for you
Lets make sure there in nothing else lurking
Open Malwarebytes....Check for updates....Run the quick scan , remove anything it finds and post the log
Then
Please run this free online virus scanner from ESET
- Note: You will need to use Internet explorer for this scan
- Tick the box next to YES, I accept the Terms of Use.
- Click Start
- When asked, allow the activex control to install
- Click Start
- Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked
- Click Scan
- Wait for the scan to finish
- Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
- Copy and paste that log as a reply to this topic
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Ran update, it asked for restart, restarted slow and gave me a blue error shut down screen, rebooted, ran Malware, here is the log:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 6179
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
3/27/2011 12:23:47 AM
mbam-log-2011-03-27 (00-23-47).txt
Scan type: Quick scan
Objects scanned: 197415
Time elapsed: 13 minute(s), 42 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
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Here is the log for GMER, I did not have time to run ESET last night before your last post, do you wish for me to still run or wwait for results of the GMER scan? Thx
GMER 1.0.15.15570 - http://www.gmer.net
Rootkit quick scan 2011-03-27 09:28:32
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 ST316002 rev.8.12
Running: gmer.exe; Driver: C:\DOCUME~1\Juan\LOCALS~1\Temp\awlyapob.sys
---- Devices - GMER 1.0.15 ----
Device atapi.sys (IDE/ATAPI Port Driver/Microsoft Corporation)
AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
---- EOF - GMER 1.0.15 ----
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GMER looks ok, yes please run ESET when you get the time and post the log please
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tried running ESET, I can hear the bleep for the, allow the activex control , but see it up top, then the bow/web page closes....
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Try this one
Running TrendMicro HouseCall:
- Click Download HouseCall to begin. Please note that HouseCall requires a small download before it can scan your computer.
- Download it to your desktop
- Double click HousecallLauncher.exe
- Select the Full Scan option.
- Let the scan run then post the results to this thread.
Or this one
Please go to Kaspersky website and perform an online antivirus scan.
- Read through the requirements and privacy statement and click on Accept button.
- It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
- When the downloads have finished, click on Settings.
- Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
Archives
- Click on My Computer under Scan.
- Once the scan is complete, it will display the results. Click on View Scan Report.
- You will see a list of infected items there. Click on Save Report As....
- Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
- Please post this log in your next reply .
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Downloaded and ran Housecall, results stated "no threats found"
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How are things running now , any issues ?
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seems to be running good, no pop ups or error pages.....do I know remove all downloads/logs etc?
Thanks for your help
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