computer issues, please help

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This is what I would do, post in one of these forums for help removing Norton.
http://www.bleepingcomputer.com/forums/forum25.html
http://forums.whatthetech.com/index.php?showforum=124

Glad things are running better for you :bigthumb:


Lets make sure there in nothing else lurking

Open Malwarebytes....Check for updates....Run the quick scan , remove anything it finds and post the log


Then


Please run this free online virus scanner from ESET
  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is ticked, and the option Scan unwanted applications is checked
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic
 
Ran update, it asked for restart, restarted slow and gave me a blue error shut down screen, rebooted, ran Malware, here is the log:


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6179

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/27/2011 12:23:47 AM
mbam-log-2011-03-27 (00-23-47).txt

Scan type: Quick scan
Objects scanned: 197415
Time elapsed: 13 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
 
Lets make sure there is no rootkit causing you issues

Download the GMER Rootkit Scanner. Unzip it to your Desktop.

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.
  • Double click GMER.exe.
    gmer_zip.gif
  • If it gives you a warning about rootkit activity and asks if you want to run a full scan...click on NO, then use the following settings for a more complete scan..
  • In the right panel, you will see several boxes that have been checked. Ensure the following are UNCHECKED ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)

      Click the image to enlarge it
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "ark.txt"
  • Save the log where you can easily find it, such as your desktop.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Please copy and paste the report into your Post.
 
Here is the log for GMER, I did not have time to run ESET last night before your last post, do you wish for me to still run or wwait for results of the GMER scan? Thx



GMER 1.0.15.15570 - http://www.gmer.net
Rootkit quick scan 2011-03-27 09:28:32
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 ST316002 rev.8.12
Running: gmer.exe; Driver: C:\DOCUME~1\Juan\LOCALS~1\Temp\awlyapob.sys


---- Devices - GMER 1.0.15 ----

Device atapi.sys (IDE/ATAPI Port Driver/Microsoft Corporation)

AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)

---- EOF - GMER 1.0.15 ----
 
tried running ESET, I can hear the bleep for the, allow the activex control , but see it up top, then the bow/web page closes....
 
Try this one

Running TrendMicro HouseCall:
  1. Click Download HouseCall to begin. Please note that HouseCall requires a small download before it can scan your computer.
  2. Download it to your desktop
  3. Double click HousecallLauncher.exe
  4. Select the Full Scan option.
  5. Let the scan run then post the results to this thread.



Or this one

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply .
 
seems to be running good, no pop ups or error pages.....do I know remove all downloads/logs etc?

Thanks for your help
 
OTL and those logs were removed, still have ERNT, ReyoUninstaller and some of their logs on desktop. Do I need to remove via remove/instaal windows prog? or just delete from desktop? Thx
 
Removed Erunt and Reyo, couldnt see Housecaller on there so I just deleted the desktop icon and remainding logs.

Thanks again for all your help, have a great week.
 
Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.
 
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