Hi aspengrove22, thanks for the logs.
The computer is not running well. Sometimes I have to click on Icons on the desk top multiple times before the files will be executed. Navigating through Windows Explorer is slow and difficult. I also get the blue screen of death frequently when running multiple programs.
Were this issues happening before you become infected?
Please follow these steps (keep your portable hard drive plugged in):
Step 1 | Some of the infections are in both Java`s Caches from your main hard drive and your portable drive. We are going to download the latest version of Java, uninstall your current version, install the new version, and flush the cache. But you just need to perform this in your main drive. Regarding your portable drive, we are just removing the Java folder in next step; you don't really need a backup of Java.
Please follow these steps to remove older version Java components and update.
- Click on the following link to visit java website: Java Runtime Environment (JRE) 6
- Scroll down to where it says "JDK 6 Update 24 (JDK or JRE)".
- Click the "Download" button to the right column (JRE).
- Select the Windows platform from the dropdown menu.
- Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue. The page will refresh.
- Click on the link to download Windows Offline Installation and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
- Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java version.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on the recently downloaded java installer icon to install the newest version.
- After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH Checked
- Applications and AppletsTrace and Log Files
- Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
- Click OK to leave the Temporary Files Window
- Click OK to leave the Java Control Panel.
Step 2 | Please navigate to the following location:
I:\Desktop Backup\Nathan\AppData\LocalLow\Sun
Select the folder Java and delete it.
Step 3 | Do you recognize the following file?
I:\My Documents\isetup\iSetup.exe
Please go to the following site to scan it: Virus Total
- Click on Browse, and upload the following file for analysis:
- I:\My Documents\isetup\iSetup.exe
- Then click Submit. Allow the file to be scanned, and then please copy and paste the results here for me to see.
- If it says already scanned -- click "reanalyze now"
- Please post the results in your next reply.
Step 4 | C:\Users\Nathan\Downloads\FixCleanerSetup.exe ---> This seems a Registry Cleaner. I don't recommend using registry cleaners; in addition this one was flagged by ESET as Adware. I recommend you to remove this installer and then uninstall the program from your PC.
Step 5 | Please take a new, fresh DDS log. Post the contents of dds.txt and attach the file attach.txt
