win32.FraudLoad.edt w DDS, S+D logs

[vilasuso]

Nope! Looks good now. Thank you so much! Can you please recommend some anti-spy/malware software that I can install on my parents' machine (this is the one that was infected previously) so as to avoid this going forward? So far as I can tell, they are running only SpybotS+D and I suspect they'd benefit from my going thru the Windows update step-by-step sticky. Thanks very much for your help!!!

[Blade81]

You're welcome

Please find some final steps below.


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis


Now lets uninstall ComboFix:

• Click START then RUN
• Now copy-paste Combofix /uninstall in the runbox and click OK

UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• Download and run Secunia Personal Software Inspector (PSI) and fix its findings.
• Get Anti Virus Software and keep it updated - Most AVs will update automatically, but if not I would recommend making updating the AV the first job every time the PC is connected to the internet. An AV that is using defs that are seven days old is not going to be much protection. If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out. Good free antivirus programs are:
  Antivir
  Avast!
  Good commercial ones are from:
  Kaspersky and
  ESET
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
  If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation Install Comodo HopSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!). Both providers have support forums that help with configuration related questions.

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

[vilasuso]

So this is kind of dumb... but... the MyComputer icon is no longer present on my desktop. Could you please remind me how I can rebuild the shortcut?

[Blade81]

Hi,

Right click an empty area of your desktop. Choose Properties>> Desktop tab>> Customize Desktop button>> General tab. Place a checkmark next to "My Computer". That should make the icon appear

[vilasuso]

Thanks! And, final question - it's okay to install/run one of the recommended AV programs in addition to SpybotS+D, right? I'm just trying to be extra thorough since my parents are maybe more computer-enthusiastic than computer-savvy

[Blade81]

Yes, and it's also recommended to do so

[vilasuso]

Awesome! I really appreciate all of your help and patience! I will complete the final steps as youve outlined. Thanks!

[vilasuso]

Last question, this time for real. The firewalls that are recommended -- do they run in tandem with the one that's built in to Windows or do I turn the Windows one off and replace with the Online Armor one?

[Blade81]

Hi,

Only one firewall should be running (3rd party firewall will automatically disable Windows in-built one).

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.