Unable to Remove Malware

[km2357]

Good to hear that you're not experiencing any problems.

Let's do a couple more scans and see if they tell us anything more.





Step # 1: Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it.

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

Firefox:
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Opera:
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.



Step # 2 Update Adobe Acrobat Reader

There is a newer version of Adobe Acrobat Reader available. (See Note below)

• First, go to Add/Remove Programs and uninstall Adobe Reader 7.1.0.
• Please go to this link Adobe Acrobat Reader Download Link
• On the right Untick McAfee® Security Scan Plus if you do not wish to include this in the installation.
• Click the Continue button
• Click Run, and click Run again
• Next click the Install Now button and follow the on screen prompts

Note: Adobe Reader X is a large program and if you prefer a smaller program you can get Foxit 4.3.1 instead from http://www.foxitsoftware.com/downloads/index.php

If you decide to install Foxit 4.3.1 instead of Adobe, do the following during Foxit's Setup/Installation process:

Uncheck the following boxes:

I accept the License Terms and want to install Foxit Toolbar

Make Ask.com my default search

Create desktop, quick launch and start menu icon to eBay



Step # 3 Run Malwarebytes' Anti-Malware

• Launch Malwarebytes' Anti-Malware.
• Before running a scan, click the Update tab, next click Check for Updates to download any updates, if available.
• Next click the Scanner tab and select Perform Quick Scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. Please save it to a convenient location.
• You can also access the log by doing the following:
  
• Click on the Malwarebytes' Anti-Malware icon to launch the program.
• Click on the Logs tab.
• Click on the log at the bottom of those listed to highlight it.
• Click Open.

Step # 4 Run ESET

I'd like us to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the icon on your desktop.
4. Check
5. Click the button.
6. Accept any security warnings from your browser.
7. Check
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
11. Make sure that Remove found threats is unchecked
12. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
13. Push the button.
14. Push

In your next post/reply, I need to see the following:

1. MalwareBytes' Log
2. ESET Log

[km2357]

drmcnabb? How are things coming along?

[drmcnabb]

I've been really busy with work. The computer seems to be working well and I will get you the additional scans done as soon as I can. It may be another week though if that is ok.

[km2357]

That's fine, I'll go ahead and keep the thread open in the meantime.

Thanks for letting me know that you'll be busy/away from the computer.

[drmcnabb]

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6314

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/8/2011 9:08:04 PM
mbam-log-2011-04-08 (21-08-04).txt

Scan type: Full scan (C:\|D:\|F:\|)
Objects scanned: 266256
Time elapsed: 1 hour(s), 0 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[drmcnabb]

ESET Online Scanner ended with no threats found and no option to export a file. The following information was displayed:

No threats found.
Scanned Files: 119318
Infected Files; 0
Cleaned files: 0
Total scan time: 00:58:20
Scan status: Finished


Select Uninstall if you want to remove all ESET Online Scanner files…..

I Clicked on Finish. The next screen was for purchasing or getting a 30-day trial for ESET NOD32 Antivirus and EST Smart Security.

Please let me know if I did this correctly and if you have any other suggestions. Thanks again for your assistance.

Doug McNabb

[km2357]

It sounds like you did everything correctly and since you report no more problems you're good to go.

You can delete the following off of your computer:

DDS.scr
The two DDS Logs
GMER.zip
GMER.exe
The GMER Log

Empty your Recycle Bin.


Please take the time to read my All Clean Post.

Please follow these simple steps in order to keep your computer clean and secure:

This is a good time to clear your existing system restore points and establish a new clean restore point

• Go to Start > All Programs > Accessories > System Tools > System Restore
• Select Create a restore point, and Ok it.
• Next, go to Start > Run and type in cleanmgr
• Make sure the C:\ drive is selected and click OK. If your computer's Hard Drive is not located on C:, change it to the correct drive letter then click OK.
• Select the More options tab
• Choose the option to clean up system restore and OK it.
• This will remove all restore points except the new one you just created.

.

Clearing your restore points is not something you should do on a regular basis. Normally, this process only needs to be done after clearing out an infestation of malware.


Make your Internet Explorer more secure This can be done by following these simple instructions:

1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
   
   • Change the Download signed ActiveX controls to Prompt
   • Change the Download unsigned ActiveX controls to Disable
   • Change the Initialize and script ActiveX controls not marked as safe to Disable
   • Change the Installation of desktop items to Prompt
   • Change the Launching programs and files in an IFRAME to Prompt
   • Change the Navigate sub frames across different domains to Prompt
5. When all these settings have been made, click on the OK button.
6. If it asks you if you want to save the settings, press the Yes button.
7. Next press the Apply button and then the OK to exit the Internet Properties page.

Set correct settings for files that should be hidden in Windows XP

• Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
• Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
• If unchecked please checkHide protected operating system files (Recommended)
• If necessary check "Display content of system folders"
• If necessary Uncheck Hide file extensions for known file types.
• Click OK

• Use An Antivirus Software and Keep It Updated - It is very important that your computer has an antivirus software running on your machine. This alone can save you a lot of trouble with malware in the future. It is imperative that you update your antivirus software at least once a day. If you do not update your antivirus software, then it will not be able to catch any of the new variants that may come out.
• Visit Microsoft's Update Site Frequently It is important that you visit Microsoft Updates regularly. This will ensure your computer has the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
• Install SpywareBlaster SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. You can find SpywareBlaster here:
  SpywareBlaster
• Use the hosts file: Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate web pages. We can customize a hosts file so that it blocks certain web pages. However, it can slow down certain computers. This is why using a hosts file is optional. Download mvps hosts file Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  
  1. Click the start button on the task bar at the bottom of your screen
  2. Click run
  3. In the dialog box, type services.msc
  4. hit enter, then locate dns client
  5. Highlight it, then doubleclick it.
  6. On the dropdown box, change the setting from automatic to manual.
  7. Click ok..
• Use an alternative instant messenger program.Trillian and Miranda IM These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
• Please read Tony Klein's excellent article: How I got Infected in the First Place
• Please read Understanding Spyware, Browser Hijackers, and Dialers
• Please read Simple and easy ways to keep your computer safe and secure on the Internet
• If you are using Internet Explorer, please consider using an alternate browser: Mozilla's Firefox or
  Opera.
  If you decide to use either FireFox or Opera, it is very important that you keep them up to date and check frequently for updates of the browser of your choice.
• Update all these programs regularly Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Here's a good website to read about Malware prevention:

http://users.telenet.be/bluepatchy/m...revention.html

If your computer is running slow, click here for instructions on how to help speed up your computer.

Good luck!

Please reply one last time so that I know you have read my post and this thread can be closed.

[drmcnabb]

I have read your post, many thanks. I have a question about the host file. I have been using Spybot S & D. There is a 422 Kb hosts file in C:\WINDOWS\system32\drivers\etc with entries from that product.

# Start of entries inserted by Spybot - Search & Destroy

I also checked the dns client and it is set to automatic. So is it being used and should I remove this option from Spybot S & D. Would I be better served with the mvps hosts file?

Doug

[km2357]

As long as you keep Spybot S&D updated, its host file section should stay updated too and it'll be ok to use that instead of MVPS hosts file.

[km2357]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could
help.

Note: If it has been three days or more since your last post, and the helper assisting
you posted a response to that post to which you did not reply, your topic will not be
reopened. At that point, if you still require help, please start a new topic and include
a fresh DDS log and a link to your previous thread.

If it has been less than three days since your last response and you need the thread
re-opened, please send me or your helper a private message (pm). A valid, working link to
the closed topic is required.