click giftload hijacker c help please

[Joe 2]

Hi. can you help me with this please. I have an infection spybot has found but cannot remove. I have avg 9 (paid) securtiy software which does not find this probelm at all, and have run microsoft onecare scans which have also not found it. I used spybot as my computer was freezing, slow etc so i thought i would triple check !Here are the files mentioned in your "before you post" guidance:

first the dds file:-

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Joe 2 at 12:58:23.79 on 14/04/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.54 [GMT 1:00]
.
AV: AVG Anti-Virus *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\vVX1000.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\mswinext.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Joe 2\Local Settings\Temporary Internet Files\Content.IE5\VUI0YY7K\dds[1].scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
next is the short log from spybot:-Click.GiftLoad: [SBI $89783858] User settings (Registry value, nothing done)
HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\featurecontrol\FEATURE_BROWSER_EMULATION\svchost.exe


--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

2009-01-26 blindman.exe (1.0.0.8)
2009-01-26 SDFiles.exe (1.6.1.7)
2009-01-26 SDMain.exe (1.0.0.6)
2009-01-26 SDShred.exe (1.0.2.5)
2009-01-26 SDUpdate.exe (1.6.0.12)
2009-01-26 SpybotSD.exe (1.6.2.46)
2009-03-05 TeaTimer.exe (1.6.6.32)
2011-04-03 unins000.exe (51.49.0.0)
2009-01-26 Update.exe (1.6.0.7)
2009-11-04 advcheck.dll (1.6.5.20)
2007-04-02 aports.dll (2.1.0.0)
2008-06-14 DelZip179.dll (1.79.11.1)
2009-01-26 SDHelper.dll (1.6.2.14)
2008-06-19 sqlite3.dll
2009-01-26 Tools.dll (2.1.6.10)
2009-01-16 UninsSrv.dll (1.0.0.0)
2011-03-18 Includes\Adware.sbi (*)
2011-03-22 Includes\AdwareC.sbi (*)
2010-08-13 Includes\Cookies.sbi (*)
2010-12-14 Includes\Dialer.sbi (*)
2011-03-08 Includes\DialerC.sbi (*)
2011-02-24 Includes\HeavyDuty.sbi (*)
2011-03-29 Includes\Hijackers.sbi (*)
2011-03-29 Includes\HijackersC.sbi (*)
2010-09-15 Includes\iPhone.sbi (*)
2010-12-14 Includes\Keyloggers.sbi (*)
2011-03-08 Includes\KeyloggersC.sbi (*)
2004-11-29 Includes\LSP.sbi (*)
2011-04-05 Includes\Malware.sbi (*)
2011-04-05 Includes\MalwareC.sbi (*)
2011-02-24 Includes\PUPS.sbi (*)
2011-03-15 Includes\PUPSC.sbi (*)
2010-01-25 Includes\Revision.sbi (*)
2009-01-13 Includes\Security.sbi (*)
2011-03-08 Includes\SecurityC.sbi (*)
2008-06-03 Includes\Spybots.sbi (*)
2008-06-03 Includes\SpybotsC.sbi (*)
2011-02-24 Includes\Spyware.sbi (*)
2011-03-15 Includes\SpywareC.sbi (*)
2010-03-08 Includes\Tracks.uti
2010-12-28 Includes\Trojans.sbi (*)
2011-04-05 Includes\TrojansC-02.sbi (*)
2011-03-29 Includes\TrojansC-03.sbi (*)
2011-03-08 Includes\TrojansC-04.sbi (*)
2011-04-06 Includes\TrojansC-05.sbi (*)
2011-03-08 Includes\TrojansC.sbi (*)
2008-03-04 Plugins\Chai.dll
2008-03-05 Plugins\Fennel.dll
2008-02-26 Plugins\Mate.dll
2007-12-24 Plugins\TCPIPAddress.dll


the zipped "attach " file is in the additional options box below.
many thanks

of course i would like to get rid of this bug - many thanks. in the meantime Can you also give me any advice about is it safe to use my pc for internet banking etc? i have never saved passwords etc on my machine .

thanks for your help and patience with an inexperienced user!
Joe

[shelf life]

hi,

Until we get a positive confirmation it would be best to use the machine as little as possible. When not in use you should make sure it has no connectivity, if your not sure how to do this then i would power it off.

The DDS log looks like it get cut off, please rescan and post a new one.

[Joe 2]

HI and many thanks for your time.that would be my bad copy/pasting i guess.
my reply is a bit delayed as i couldnt connect to the internet hardly at all yesterday for more than a few seconds before freezing and this morning it is only slightly better.
here is the new dds report and also i attach a new zipped "attach" text as i mistakenly ran "erunt" before running dds so i did them both again, just in case.hope thats ok

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Joe 2 at 9:28:11.43 on 18/04/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.265 [GMT 1:00]
.
AV: AVG Anti-Virus *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\AVG\AVG9\avgam.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\vVX1000.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\MSN Toolbar\Platform\4.0.0205.2\mswinext.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Documents and Settings\Joe 2\Local Settings\Temporary Internet Files\Content.IE5\5QDDP2JS\dds[1].scr
C:\WINDOWS\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://uk.msn.com
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0205.2\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0205.2\npwinext.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [VX1000] c:\windows\vVX1000.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [MSN Toolbar] "c:\program files\msn toolbar\platform\4.0.0205.2\mswinext.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\joe2~1\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aticat~1.lnk - c:\program files\ati technologies\ati.ace\CLI.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683}
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - {552781AF-37E4-4FEE-920A-CED9E648EADD} - c:\program files\common files\microsoft shared\encarta search bar\ENCSBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6886.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg9\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\joe2~1\applic~1\mozilla\firefox\profiles\oq9cqzl6.default\
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1851.5542\npCIDetect14.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60129.0\npctrlui.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0205.2\npwinext.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-12-2 52872]
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2010-10-4 59240]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-12-2 216400]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-12-2 29584]
R1 AvgTdiX;AVG Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-12-2 243024]
R1 RapportCerberus_25973;RapportCerberus_25973;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\25973\RapportCerberus_25973.sys [2011-4-13 57144]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2010-10-4 169320]
R2 avg9wd;AVG WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-6-21 308136]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2010-10-4 767208]
R3 SIS163u;SiS163 USB Wireless LAN Adapter Driver;c:\windows\system32\drivers\sis163u.sys [2006-9-5 217600]
S2 AMService;AMService;c:\windows\temp\jebs\setup.exe run --> c:\windows\temp\jebs\setup.exe run [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-22 135664]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg9\toolbar\ToolbarBroker.exe [2010-10-26 517448]
S4 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-9-25 189736]
.
=============== Created Last 30 ================
.
2011-04-14 15:33:59 -------- d-----w- c:\docume~1\joe2~1\locals~1\applic~1\Trusteer
2011-04-13 19:54:15 -------- d-----w- c:\program files\Infogrames
2011-04-13 14:14:07 -------- d-----w- c:\program files\CCleaner
2011-04-13 13:19:36 -------- d-----w- c:\docume~1\joe2~1\locals~1\applic~1\Mozilla
2011-04-03 16:54:50 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-04-03 16:54:50 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-03-26 17:43:11 -------- d-----w- c:\program files\Hasbro Interactive
2011-03-26 10:54:25 -------- d-----w- c:\docume~1\joe2~1\applic~1\Atari
2011-03-26 10:49:42 -------- d-----w- c:\program files\Atari
2011-03-26 10:48:26 692224 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\iKernel.dll
2011-03-26 10:48:26 57344 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\ctor.dll
2011-03-26 10:48:26 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\DotNetInstaller.exe
2011-03-26 10:48:26 237568 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\iscript.dll
2011-03-26 10:48:26 155648 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\iuser.dll
2011-03-26 10:48:13 282756 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\setup.dll
2011-03-26 10:48:13 163972 ----a-w- c:\program files\common files\installshield\professional\runtime\0701\intel32\iGdi.dll
2011-03-22 19:20:00 45568 ----a-w- c:\windows\UniFish3.exe
2011-03-22 11:21:52 -------- d-----w- c:\docume~1\joe2~1\applic~1\ElevatedDiagnostics
2011-03-21 15:54:13 2560 ----a-w- c:\windows\_MSRSTRT.EXE
2011-03-21 15:52:05 -------- d-----w- c:\docume~1\joe2~1\applic~1\CD-LabelPrint
.
==================== Find3M ====================
.
2011-04-13 16:28:35 81920 ----a-w- c:\windows\ALCFDRTM.VER
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 21:40:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-02 19:19:39 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3250823AS rev.3.03 -> Harddisk0\DR0 -> \Device\Ide\IdePort1 P1T0L0-17
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x86F36439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x86f3c7b8]; MOV EAX, [0x86f3c834]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x804E13B9] -> \Device\Harddisk0\DR0[0x86F7EAB8]
3 CLASSPNP[0xF78CEFD7] -> nt!IofCallDriver[0x804E13B9] -> [0x86F7C958]
\Driver\atapi[0x86F80A08] -> IRP_MJ_CREATE -> 0x86F36439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP1T0L0-17 -> \??\IDE#DiskST3250823AS_____________________________3.03____#5&29ddaf9a&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x86F3627F
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 9:32:51.78 ===============

[shelf life]

hi Joe 2,

You have a rootkit on your machine. They hide malicious files and components from traditional antivirus/antimalware software. Rootkits bury themselves deep in the operating system. Special software is needed to detect and remove them. Even if symptoms are gone and logs are clean its still not a 100% guarantee that your machine is clean once a rootkit has been detected and removed. You should consider a complete reformat/reinstall of Windows as an option.

The best source for information on how to do this would be the computer manufacturers website.


To manually clean up the computer with current utilities proceed as follows:


We will get two downloads to start with and probably a third one later, Tdsskiller and combofix. Use them in that order. Combofix requires that you read a guide first. You can read it on another computer if you have to. Read through the guide then apply the directions on your own machine.
Both produce logs which you can post in your reply.

1) Please download TDSS Killer.exe and save it to your desktop

Double click to launch the utility. Vista and Windows 7 right click as "run as admin.." After it initializes click the start scan button.
Once the scan completes you can click the continue button.
"The utility will automatically select an action (Cure or Delete) for known malcious objects. A suspicious object will be skipped by default."
"After clicking Next, the utility applies selected actions and outputs the result."
"A reboot might require after disinfection."
A report will be found in your Root drive Local Disk (C) as TDSSKiller.2.4.12.0_02.01.2011_17.32.21_log.txt (name, version, date, time, log.txt)
Please post the log report

2) Guide to using Combofix

[Joe 2]

thanks for doing that for me.Thinking about the options I have chosen to go for the complete reinstall, as i do want to know my pc is clean.
my pc is quite old and im not sure all the performance issues are down to this rootkit so i think i will get a laptop for normal use and maybe learn a lot over a long period by reinstalling on this old one- if i can!

can i ask you 2 more things please
1) is any particular anti-virus software better than another at preventing this sort of thing?
2) I backed up my c drive to an external drive in 2009 but recently when this bug appeared I deleted everything on it and then copied over to it again just my photographs, as they are the things i dont really want to lose.If i get a laptop and copy the photos over, is there a risk i might infect my new machine?
thanks again for your time and efforts

[shelf life]

hi Joe 2,

ok your welcome. In answer to your questions. I dont know of any AV that would be better than another. AVG is fine, just keep it updated and also have at least two antimalware apps and keep them updated. Keep Windows your browser and other software updated.
The majority of malware, rootkits or otherwise is user installed via social engineering tricks. See the prevention link below.
I believe your photos should be ok to transfer.
Usually I post this when a thread is done but it may help:

10 Tips for Prevention and Avoidance of Malware:

There is no reason why your computer can not stay malware free.
No software can think for you. Help yourself. In no special order:

1) It is essential to keep your operating system (Windows) browser (IE, FireFox, Chrome, Opera) and other software up to date to "patch" vulnerabilities that could be exploited. Visit Windows Update frequently or use the Windows auto-update feature. Staying updated is also essential for web based applications, browser plugins and addons like Java, Adobe Flash/Reader, iTunes etc. More and more third party applications are being targeted. Use the auto-update features available in most software. Not sure if you are using the latest version of software? Check their version status and get the updates here.

2) Know what you are installing to your computer. Alot of software can come bundled with unwanted add-ons, like adware, toolbars and malware. More and more legitimate software is installing useless toolbars if not unchecked first. Do not install any files from ads, popups or random links. Do not fall for fake warnings about virus and trojans being found on your computer and you are then prompted to install software to remedy this. See also the signs that you may have malware on your computer.

3) Install and keep updated: one antivirus and two or three anti-malware applications. If not updated they will soon be worthless. If either of these frequently find malware then its time to *review your computer habits*.

4) Refrain from clicking on links or attachments via E-Mail, IM, IRC, Chat Rooms, Blogs or Social Networking Sites, no matter how tempting or legitimate the message may seem. Do you trust the source? See also E-mail phishing Tricks.

5) Do not click on ads/pop ups or offers from websites requesting that you need to install software to your computer--*for any reason*. Use the Alt+F4 keys to close the window.

6) Don't click on offers to "scan" your computer. Install ActiveX Objects with care. Do you trust the website to install components?

7) Consider the use of limited (non-privileged) accounts for everyday use, rather than administrator accounts. Limited accounts can help prevent *malware from installing and lessen its potential impact.* This is exactly what user account control (UAC) in Windows Vista and Windows 7 attempts to address.

8) Install and understand the *limitations* of a software firewall.

9) A slide show how to for securing Internet Explorer 8.0 for safer surfing. How to harden FireFox. for safer surfing.

10) Warez, cracks etc are very popular for carrying malware payloads.If you download/install files via p2p networks you will encounter malware. A file can be named anything be nothing but malware or have malware bundled in it. Can you really trust the source of the file?


More info/tips with pictures, links below

Happy Safe Surfing.

[Joe 2]

thanks a lot. I will visit the links, folow the advice and hopefully never ned your advice again!
cheers
Joe