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Thread: Computer infected with Malware...Please help!

  1. #11
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    Please go to Kaspersky Online Virus Scanner Kaspersky Lab to perform an online antivirus scan.
    1. Read the "Advantages - Requirements and Limitations" then press... the ACCEPT...button.
      The latest program and definition files will be downloaded. It takes time, please be patient, let it finish.
    2. Once the files have been downloaded, click on the SETTINGS...button.
      In the scan settings make sure the following are selected:
      • Detect malicious programs of the following categories:
        Viruses, Worms, Trojan Horses, Rootkits
        Spyware, Adware, Dialers and other potentially dangerous programs
      • Scan compound files (doesn't apply to the File scan area):
        Archives
        Mail databases
        By default the above items should already be checked.
      • Click the SAVE...button, if you made any changes.
    3. Now under the Scan section on the left:
      • Select My Computer

      The program will start scanning your system. This takes a while, be patient... let it run.
      Once the scan is complete it will display if your system has been infected.
    4. Save the scan results as a Text file ... save it to your desktop.
    5. Copy and paste the saved scan results file in your next reply.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  2. #12
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    Hi Shaba,

    I couldn't do the scan. I've tried a few times but an error message always pops up. The message says : anti-virus database was updated after license expiry. I'm not sure what else I can do...

    Please advise...

    Thank you!

  3. #13
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    With which browser you tried to run scan?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  4. #14
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    Internet Explorer and Mozilla Firefox
    Both gave the same error message.

    thank you.

  5. #15
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    Then let's try this:

    Please download Malwarebytes' Anti-Malware to your desktop.

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    • Please post contents of that file in your next reply.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  6. #16
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    The scan was successful this time, I think. Below are the logs.

    Looking forward for further steps. Thank you

    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 6502

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    5/4/2011 5:15:56 PM
    mbam-log-2011-05-04 (17-15-56).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 304176
    Time elapsed: 45 minute(s), 57 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\documents and settings\Acer\local settings\application data\Nokia\nokia ovi player\20110330.log (Extension.Mismatch) -> Quarantined and deleted successfully.

  7. #17
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    Good

    Do you have any issues left?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  8. #18
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    Hello again!

    Looks good so far...any way to make sure its fully ok?

    one thing I have noticed...avast does not appear to start upon start up. I have to open it myself. Do you think it is affected by the earlier scans?

    I'll monitor it for now. Thank you for all your help!

  9. #19
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    Glad to hear

    I think in that case it is worth trying to uninstall and reinstall it.

    Let me know if it helped.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  10. #20
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    Hello again!

    I've reinstalled avast, and it seems to be working fine now. Anything else I need to do, in regards to the malware problem?

    Thank you =)

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