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Thread: Virus infection, please help!

  1. #1
    Junior Member
    Join Date
    May 2011
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    17

    Default Virus infection, please help!

    Hi,

    AVG keeps detecting a virus in explorer.exe and confims removal but it doesn't seem to go away. I tried malwarebytes as well but the result is the same.

    I keep getting popups and my computer seems a little slower. Here is the DDS log. I have also included the zipped up Attach.txt.

    I appreciate your help in advance!

    .
    DDS (Ver_2011-06-03.01) - NTFSx86
    Internet Explorer: 7.0.5730.11
    Run by sangs at 8:05:38 on 2011-06-06
    .
    ============== Running Processes ===============
    .
    \??\C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
    C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\WINDOWS\system32\locator.exe
    C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
    C:\WINDOWS\System32\vssvc.exe
    C:\WINDOWS\System32\dmadmin.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\WINDOWS\system32\igfxext.exe
    C:\Program Files\Common Files\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
    C:\WINDOWS\System32\alg.exe
    \??\C:\PROGRA~1\AVG\AVG10\avgrsx.exe
    \??\C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Documents and Settings\sangs\Desktop\dds.scr
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\svchost.exe -k NetworkService
    C:\WINDOWS\System32\svchost.exe -k eapsvcs
    C:\WINDOWS\system32\svchost.exe -k LocalService
    C:\WINDOWS\System32\svchost.exe -k dot3svc
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uSearch Page = hxxp://www.google.com
    uSearch Bar = hxxp://www.google.com/ie
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uDefault_Search_URL = hxxp://www.google.com/ie
    uInternet Connection Wizard,ShellNext = hxxp://www.sony.com/vaiopeople
    uInternet Settings,ProxyServer = proxy.swmed.edu:3128
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant = hxxp://www.google.com/ie
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\adobe acrobat 7.0\activex\AcroIEHelper.dll
    BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
    TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
    TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
    TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
    TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
    EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
    EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [cdloader] "c:\documents and settings\sangs\application data\mjusbsp\cdloader2.exe" MAGICJACK
    uRun: [Google Update] "c:\documents and settings\sangs\local settings\application data\google\update\GoogleUpdate.exe" /c
    mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
    mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
    mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
    IE: &Google Search - c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    IE: &Translate English Word - c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
    IE: Backward Links - c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar2.dll/cmcache.html
    IE: Convert link target to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert link target to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert selected links to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert selected links to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Convert selection to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert selection to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
    IE: Convert to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
    IE: Similar Pages - c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    IE: Transfer by Image Converter 2 - c:\program files\sony\image converter 2\menu.htm
    IE: Translate Page into English - c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
    IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
    Trusted Zone: hulu.com\www
    DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
    DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - hxxp://download.divx.com/player/DivXBrowserPlugin.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.1 68.238.96.12
    TCP: Interfaces\{5423AAE9-2B16-4FFC-A9C4-79BDB056974D} : DhcpNameServer = 192.168.1.1 68.238.96.12
    TCP: Interfaces\{D2D6BCDF-56EB-421A-8218-07FBD3648C39} : DhcpNameServer = 192.168.1.1 68.238.96.12
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    Notify: igfxcui - igfxsrvc.dll
    Notify: itlntfy - itlnfw32.dll
    Notify: VESWinlogon - VESWinlogon.dll
    AppInit_DLLs: c:\windows\system32\guard32.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: {FA010552-4A27-4cb1-A1BB-3E2D697F1639} - No File
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\documents and settings\sangs\application data\mozilla\firefox\profiles\hoi07elg.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.bing.com/
    FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
    FF - plugin: c:\documents and settings\sangs\local settings\application data\google\update\1.3.21.53\npGoogleUpdate3.dll
    FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJava11.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJava12.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJava13.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJava14.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJava32.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPJPI150.dll
    FF - plugin: c:\program files\java\jre1.5.0\bin\NPOJI610.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox
    .
    ============= SERVICES / DRIVERS ===============
    .
    R? FlashPT;FlashPT
    R? itlperf;Intel CPU
    S? AVGIDSAgent;AVGIDSAgent
    S? AVGIDSDriver;AVGIDSDriver
    S? AVGIDSEH;AVGIDSEH
    S? AVGIDSFilter;AVGIDSFilter
    S? AVGIDSShim;AVGIDSShim
    S? Avgldx86;AVG AVI Loader Driver
    S? Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield
    S? Avgrkx86;AVG Anti-Rootkit Driver
    S? Avgtdix;AVG TDI Driver
    S? avgwd;AVG WatchDog
    S? cmdAgent;COMODO Internet Security Helper Service
    S? cmdGuard;COMODO Internet Security Sandbox Driver
    S? cmdHlp;COMODO Internet Security Helper Driver
    .
    =============== Created Last 30 ================
    .
    2011-05-29 22:53:48 114688 ----a-w- c:\windows\system32\igfxzoom.exe
    2011-05-29 22:36:47 -------- d-----w- c:\documents and settings\sangs\application data\AVG10
    2011-05-29 22:21:51 -------- d-----w- c:\windows\system32\drivers\AVG
    2011-05-29 22:21:50 -------- d-----w- c:\documents and settings\all users\application data\AVG10
    2011-05-16 00:14:05 -------- d-----w- c:\documents and settings\sangs\application data\Malwarebytes
    2011-05-16 00:13:59 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2011-05-16 00:13:57 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
    2011-05-16 00:13:54 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-05-16 00:13:53 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-05-13 12:31:49 -------- d--h--w- C:\$AVG
    2011-05-13 00:38:02 -------- d--h--w- c:\documents and settings\all users\application data\Common Files
    2011-05-13 00:26:10 -------- d-----w- c:\documents and settings\all users\application data\MFAData
    .
    ==================== Find3M ====================
    .
    2011-04-15 02:28:42 134480 ----a-w- c:\windows\system32\drivers\AVGIDSDriver.sys
    2011-04-05 05:59:56 297168 ----a-w- c:\windows\system32\drivers\avgtdix.sys
    2011-03-16 21:03:20 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
    2006-01-13 15:39:51 330358 -c--a-w- c:\program files\SetupIP.Exe
    2005-10-21 13:58:46 65802752 -c--a-w- c:\program files\SigmaPlot9.exe
    2005-10-19 01:13:45 381480 -c--a-w- c:\program files\msgr7us.exe
    2005-10-18 19:38:31 81995 -c--a-w- c:\program files\InstHelper.dll
    2005-10-18 19:38:31 56320 -c--a-w- c:\program files\Setup.exe
    2005-10-18 19:38:31 507 -c--a-w- c:\program files\layout.bin
    2005-10-18 19:38:31 143360 -c--a-w- c:\program files\installservice.exe
    2005-10-18 19:38:30 45129 -c--a-w- c:\program files\DelayInst.exe
    .
    =================== ROOTKIT ====================
    .
    Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
    Windows 5.1.2600 Disk: TOSHIBA_MK8025GAS rev.KA023H -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-4
    .
    device: opened successfully
    user: MBR read successfully
    .
    Disk trace:
    called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x831174D0]<<
    _asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8311d7f0]; MOV EAX, [0x8311d86c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX,

    [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
    1 ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\Harddisk0\DR0[0x831299C0]
    3 CLASSPNP[0xF8694FD7] -> ntkrnlpa!IofCallDriver[0x804EE130] -> \Device\00000077[0x83150458]
    5 ACPI[0xF850B620] -> ntkrnlpa!IofCallDriver[0x804EE130] -> [0x831CED98]
    \Driver\atapi[0x83134918] -> IRP_MJ_CREATE -> 0x831174D0
    error: Read A device attached to the system is not functioning.
    kernel: MBR read successfully
    _asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5;

    REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
    detected disk devices:
    detected hooks:
    \Driver\atapi DriverStartIo -> 0x8311731B
    user & kernel MBR OK
    Warning: possible TDL3 rootkit infection !
    .
    ============= FINISH: 8:24:33.26 ===============
    Edit
    Hello sangsy,

    Is this the same machine? http://forums.spybot.info/showthread.php?t=62567&page=2
    This is a different machine. The previous one was a desktop and this is on my laptop.

    Thanks!
    Last edited by tashi; 2011-06-06 at 19:58. Reason: Merged posts

  2. #2
    Emeritus Blade81's Avatar
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    Hi


    Please visit this webpage for download links, and instructions for running ComboFix tool:

    http://www.bleepingcomputer.com/comb...o-use-combofix

    Please ensure you read this guide carefully first.

    Please continue as follows:

    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
      Remember to re-enable them afterwards.

    2. Click Yes to allow ComboFix to continue scanning for malware.


    When the tool is finished, it will produce a report for you.

    Please include the following reports for further review, and so we may continue cleansing the system:

    C:\ComboFix.txt
    New dds log.


    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
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    Default Combo Fix and new DDS logs

    Thanks for helping me out with this problem.

    Here are the Combo Fix and DDS logs.

  4. #4
    Emeritus Blade81's Avatar
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    Hi again,


    Open notepad and copy/paste the text in the quotebox below into it:

    Code:
    DDS::
    BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
    TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
    TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
    EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
    Registry::
    [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]

    Save this as
    CFScript

    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.



    Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
    Then post the resultant log.


    Adobe Acrobat 7.0 Professional is not supported anymore so it should be uninstalled.

    If you still use Firefox then upgrade it to the latest 4. version.


    Uninstall old Adobe Reader versions and get the latest one ((Adobe Reader X + 10.0.1 update for it)) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.


    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

    Updating Java:
    • Download the latest version of Java Runtime Environment (JRE) 6 Update 26.
    • Click the
      Download
      button to the right.
    • Select Windows on platform combobox and check the box that says:
      Accept License Agreement. Click continue.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u26-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.



    * Go here to run an online scanner from ESET.
    • Note: You will need to use Internet explorer for this scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is UNchecked.
    • Click Scan
    • Wait for the scan to finish.


    Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member
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    Default Combo Fix script and ESET results

    Hi,

    Thanks a lot for helping with this problem!

    ESET finished successfully and didn't find any threats. But it didn't generate any log file. I have attached the other 2 log files (combo fix results after running the script and DDS).

  6. #6
    Emeritus Blade81's Avatar
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    Hi,

    1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
    2. Execute the file TDSSKiller.exe.
    3. Click Start Scan. If threats are found, select cure and click Continue (tool may prompt for a reboot).
    4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member
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    Default TDSSKiller Log

    Hi,

    Here is the log file. I appreciate you taking the time to help me out.

  8. #8
    Emeritus Blade81's Avatar
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    Hi,

    Please post fresh dds.txt log and let me know about remaining symptoms (if any).
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Junior Member
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    Default DDS log

    Hi,

    Here is the new DDS log. I no longer get popups. I don't see any symptoms. Is my computer clean now?

    Thanks a lot for your help!

  10. #10
    Emeritus Blade81's Avatar
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    Default

    If no issues, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now copy-paste Combofix /uninstall in the runbox and click OK




    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


    Download and run Secunia Personal Software Inspector (PSI) and fix its findings.


    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.


    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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