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Thread: *URGENT* Where to get PAID malware removal help?

  1. #1
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    Default *URGENT* Where to get PAID malware removal help?

    My computer has been infected with "Windows 7 Recovery" and i need help to clean it up NOW.

    I tried this and didnt get very far.

    I know i can post in the forum for help, but I dont have the time to wait a day or 2 to get it. I am willing to pay someone to help me NOW. (One of the helpers on this forum, not some random guy...so dont bother unless you can prove you know what you are doing)

    PLEASE HELP ME. I am willing to do w/e it takes. (Do i need to buy the Corp version to get help NOW?)

    Edit: I am going to post in the forum in the meantime, but need help ASAP.
    Last edited by gotkwah; 2011-06-05 at 20:07.

  2. #2
    Member of Team Spybot tashi's Avatar
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    Hello gotkwah,
    Quote Originally Posted by gotkwah View Post
    PLEASE HELP ME. I am willing to do w/e it takes. (Do i need to buy the Corp version to get help NOW?)

    Edit: I am going to post in the forum in the meantime, but need help ASAP.
    We don't offer paid help.

    Is this a Corporate/Government/Small Business/Institutional computer or used in that kind of environment?

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  3. #3
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    This is my personal computer but I use it A LOT and can't be without it.

  4. #4
    Member of Team Spybot tashi's Avatar
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    Hello gotkwah,
    Quote Originally Posted by gotkwah View Post
    This is my personal computer but I use it A LOT and can't be without it.
    I'm sorry but the malware forum is staffed by volunteers, others may already be waiting for assistance and it is also a weekend.

    FYI: Our office won't be open till Monday.

    If you find yourself in the position of needing immediate assistance and cannot wait please take the machine to a local technician.
    http://forums.spybot.info/showthread.php?t=1137

    You might consider this after the weekend.

    Best regards.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  5. #5
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    Quote Originally Posted by tashi View Post
    Hello gotkwah,

    I'm sorry but the malware forum is staffed by volunteers, others may already be waiting for assistance and it is also a weekend.

    FYI: Our office won't be open till Monday.

    http://forums.spybot.info/showthread.php?t=1137

    You might consider this after the weekend.

    Best regards.
    I wouldn't know where to find a live technician on a sunday that wont tell me to reformat (more embarrassing: I used to work as a computer technician :-( and am usually the one helping people out with these problems...)

    I have confidence in the volunteers here, they have helped me in the past and have always done an excellent job. i am just praying that it wont take them too long to reply to me this time.

    FYI: the manual updates download link is not working here

  6. #6
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    Um... that download link doesn't work here either...

  7. #7
    Member of Team Spybot tashi's Avatar
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    I will let the webmaster know. Thanks.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  8. #8
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    Quote Originally Posted by gotkwah View Post
    FYI: the manual updates download link is not working here
    This server had hard disk problems over the weekend. The hoster currently replaces the faulty disk.

    I changed the download page to point to another server until spybotupdates.biz is working again.

    daemon

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