Malware can't remove, spybot stuck

[miamiwings]

I went to restart and everything froze, then when I started up. It took forever, and just got the plain blue desktop, I shut down and restarted in safe mode. Right now I am going to restart in normal and if it doesnt work,, I will be back in safe mode. This stuff is driving me crazy. I tried to remove avg several ways,

[ken545]

See if you can run the AVG removal tool


http://download.avg.com/filedir/util..._2011_1322.exe

[miamiwings]

I tried startup in normal mode and logged into this forum. It was almost impossible for me to post a message because it kept freezing up . I ran the avg removal tool but I don't know what happened, it didn't produce anything. It just seemed to finish. Some of my avg files were located in "d" drive. I removed them by hand . Something is still wrong because I cannot start up in normal mode. I don't know what happened. Do you have any idea what the problem is? Thanks

[ken545]

I think at this point you should post over at this forum for windows problems. You can do a repair install of windows, this will reinstall windows right on top of the current installation and repair things as it goes along. The other option is to reset your computer back to manufacturer defaults, it will set it back to the day you received it, the third option is to just do a format and fresh reinstall of windows. We seem to be just chasing our tail, the scans we ran cleaned a few things but nothing earth shattering so the issues your having may just be windows related. This forum like Safer is free but you will need to register. We all work together so feel free to link them to this thread so they can see what we have done.

http://forums.whatthetech.com/index.php?showforum=119

Good Luck,
Ken

[miamiwings]

I don't have my windows disk. I have misplaced it. Isn't there anyway I can get help here. When all this started I didn't have the problems with my computer that I am having now. I just couldnt run spybot to completion and I had some malware. Now I can't log on except in safe mode. I don't know what to do.,

[ken545]

We just do malware removal on this forum, post over at the windows forum I suggested and lets see what they can do for you.

When all this started I didn't have the problems with my computer that I am having now

With all the scans and programs we have run, Combofix removed these which are malware
Search Toolbar
c:\documents and settings\Liz\WINDOWS


With Post # 33 all we removed where orphaned BHOs ( Browser Helper Objects ) Removing these would not effect system performance
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - <orphaned>
BHO: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - <orphaned>
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - <orphaned>


I dont know what you did but in Post # 34 your showing a bunch of files related to Combofix, again, deleting these or keeping them would make no difference in system performance. Deleting these is part of our clean up procedure and we would have removed these all anyway when we where done

Delete file: C:\32788R22FWJFW


You may not need your disk, they maybe able to do a work around

[miamiwings]

I certainly didnt mean to suggest that my problems are your fault. I apppreciated all that you have done to help me. I posted over there. I hope they can help. I am still running in safe mode. Thanks again

Liz

[ken545]

Liz, link them to this thread so they can see what we have done, I will find you over there and offer any advice that I can

[miamiwings]

I did post the link, unfortunately, I didn't zip the log but just posted it. What a dummy I am. Thanks Ken

[ken545]

Looks like you got a response, lets see what happens