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Thread: Blocked from running Spybot or any other malware remover

  1. #81
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    I don't know why I didn't get a notification of your reply until this morning. So, sorry for the delayed response.

    I've tried several reboots, and have downloaded the updates both from the sys tray and the shutdown menu multiple times. And yet, when the machine reboots, the updates show up again. As I mentioned before, it seems to be stuck on downloading the August update of the Malicious Software Removal tool. When I go to the MS updates site, it lists the tool as being the only update I need to install, yet the file to download is listed as being "0 bytes" in size. According to that site, I've downloaded this update successfully every single day since the patch was released. Sometimes multiple times in one day.

    Typically when I install the update, the status screen shows the file being downloaded and installed, followed by a message saying "installed successful." Then the install shield in my sys tray disappears, as well as the one in my shut-down menu. However, around 30 seconds later the shield icon reappears in both locations asking to download and install the exact same file again.

    Something strange is going on here. Originally I thought some piece of malware was blocking the updates from installing, which is why I came here to this forum for help. But now I'm not so sure that this is the case. Not for this particular issue, at least.

    --Ryodin

  2. #82
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    Greetings Ryodin,

    MS has a Windows Fixit Center here http://support.microsoft.com/fixit/ that has .Automatically diagnose and fix common problems with Windows Update After page opens, Step 1 Click on Windows then Step 3 scroll down to and click on Automatically diagnose and fix common problems with Windows Update
    You use EI to download and run the tool. Follow on screen instructions. Lets see if that helps.

  3. #83
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    Okay, I will give this a try when I get home from work later today and reply here when I'm done.

    Thanks a lot, redcar!

    --Ryodin

  4. #84
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    No problem, my pleasure.

  5. #85
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    Okay, I tried the solution you linked to and ran the tool successfully. According to that, the problem was detected and fixed. But of course, lo and behold it was not. I'm still getting the same shield icon in both locations. I ran the installation in the hopes that this might be the last time since the problem was supposed to be fixed . . . but no such luck. The icons appeared again regardless.

    I then restarted my PC, went back to the Windows troubleshooting site, ran the tool again, and rebooted my PC one last time after it was done running. And still the problem persists.

    I think I should just hide this particular update, except I don't know how to do so.

    Anyway, here is a copy of the report that was generated when I ran the tool.

    =========================================================

    Windows Update Publisher details

    Issues found
    Windows Update components must be repairedWindows Update components must be repaired
    One or more Windows Update components are configured incorrectly Fixed
    Repair Windows Update components Succeeded

    Issues checked
    Default Windows Update data locations have changedDefault Windows Update data locations have changed
    The location where Windows Update stores data has changed and must be repaired Checked

    Issues found Detection details

    6 Windows Update components must be repaired Fixed

    One or more Windows Update components are configured incorrectly
    Repair Windows Update components Succeeded

    Repairing Windows Update components frequently resolves common Windows Update errors


    Issues checked Detection details

    6 Default Windows Update data locations have changed Checked

    The location where Windows Update stores data has changed and must be repaired
    Repair default Windows Update locations Not Run

    Change Windows Update locations to Windows default settings


    Detection details

    Collection information
    Computer Name: D139KB41
    Windows Version: 5.1
    Architecture: x86
    Time: 8/30/2011 6:53:53 PM

    Publisher details

    Windows Update
    Resolve problems that prevent you from updating Windows.
    Package Version: 4.0.2.20110411
    Publisher: Microsoft Corporation

    =========================================================


    --Ryodin

  6. #86
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    Greetings Ryodin,

    I am afraid that we have run to end of our resources in the malware removal forum with your update problem but your logs do look clean. When done here you should post your problem here or here as SaferNetworking does not have Windows OS support.

    What about those files on your desktop that won't delete?

  7. #87
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    Thanks, redcar. I came to the same conclusion myself. I'll try the links you've provided.

    As for the files, they are .exe files including a Spybot S&D program that cannot be deleted from the "Program Files" folder on my C: drive.

    Here are the paths/locations for those files:

    C:\Documents and Settings\David Batista\Desktop\msert.exe
    C:\Documents and Settings\David Batista\Desktop\OTL.exe
    C:\Documents and Settings\David Batista\Desktop\OTL2\OTL.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe


    --Ryodin

  8. #88
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    Greetings Ryodin,

    Have you tried uninstalling Spybot S&D?

    Run OTL.exe
    Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
    Code:
    :OTL
    :Services
    :Reg
    :Files
    C:\Documents and Settings\David Batista\Desktop\msert.exe
    :Commands
    [emptytemp]
    [start explorer]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot when it is done
    • Then post a new OTL log (don't check the boxes beside LOP Check or Purity this time)



    Here is a little program that can remove almost any other program.
    http://www.revouninstaller.com/revo_..._download.html

    We will get OTL when we cleanup our tools.

  9. #89
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    Yes, I ran the uninstall for Spybot first, but it could not get rid of the folder in the "Program Files" folder on my C: drive. The uninstall only removed Spybot from my desktop and Start --> Programs menu. A manual delete of the folder on the C: drive results in an error message saying that either my disk is too full or I do not have access to the file in question. This, of course, makes it impossible for me to re-install Spybot since it needs to overwrite that file and the error prevents it from doing so.

    As for your other suggestions, I'll try those when I get home from work tonight.

    Thanks a lot!


    --Ryodin

  10. #90
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    Okay, I ran OTL to remove that msert.exe file -- and it worked! Now if only I could use this to remove those corrupt OTL.exe files, too!

    Here is the log:

    ==========================================================
    All processes killed
    ========== OTL ==========
    ========== SERVICES/DRIVERS ==========
    ========== REGISTRY ==========
    ========== FILES ==========
    C:\Documents and Settings\David Batista\Desktop\msert.exe moved successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 78991 bytes

    User: All Users

    User: David Batista
    ->Temp folder emptied: 4808676 bytes
    ->Temporary Internet Files folder emptied: 148547900 bytes
    ->Java cache emptied: 118722743 bytes
    ->Flash cache emptied: 9290915 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 32902 bytes

    User: LocalService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 111826 bytes
    ->Flash cache emptied: 4864 bytes

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 32902 bytes

    User: Owner

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 39097 bytes
    %systemroot%\System32 .tmp files removed: 7379985 bytes
    %systemroot%\System32\dllcache .tmp files removed: 474112 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 185364 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33726 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 276.00 mb


    OTL by OldTimer - Version 3.2.26.7 log created on 08312011_184922

    Files\Folders moved on Reboot...
    File\Folder C:\WINDOWS\temp\Perflib_Perfdata_6c.dat not found!

    Registry entries deleted on Reboot...

    ==========================================================


    I'll try using the program you linked to in order to remove the other files shortly.


    --Ryodin

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