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Thread: SDHook64.dll crashing Explorer and IE 9 install

  1. #1
    Junior Member
    Join Date
    Sep 2011
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    2

    Question SDHook64.dll crashing Explorer and IE 9 install

    I've searched everywhere for this but can't find another instance so assume it's not already covered.

    I am running an almost new Windows 7 64 bit machine (Professional, SP1).

    I am trying to upgrade IE 8 to 9 (64 bit version) but the installer crashes as soon as it starts. This happens whether I let Windows pull the update or download and install manually.

    The same happens occasionally just trying to open files in an Explorer window - Explorer is forced to restart.

    The reason I think this is a Spybot issue is the error signature:

    Problem Event Name: BEX64
    Application Name: ienrcore.exe
    Application Version: 9.0.8112.16421
    Application Timestamp: 4d7626fe
    Fault Module Name: SDHook64.dll
    Fault Module Version: 2.0.5.1
    Fault Module Timestamp: 4e36cc5e
    Exception Offset: 0000000000033930
    Exception Code: c0000417
    Exception Data: 0000000000000000
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: 7419
    Additional Information 2: 741901578398a307e6a837269f6111fd
    Additional Information 3: d203
    Additional Information 4: d2030bb92a142dc528dfb3bf392c2954

    The fault module file - SDHook64.dll - only exists on my machine in the Spybot library folder.

    Searches have tried to steer me to problem with a dll file called SBHook64.dll involving Kaspersky A/V 6 (which I do run) but that file does not exist on my system.

    Does anyone know why this Spybot library file might be causing these program crashes? Or has Windows pointed the finger at an innocent file?

    Thanks.

  2. #2
    Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Default Remove Spybot Beta, then install IE9

    I've found that sometimes I can use MSConfig to turn off all non-MS services and then install IE9. But it's simpler to just remove Spybot 2 beta, install IE9 and then reinstall Spybot 2 beta.

    Or just install IE9 BEFORE Spybot2 beta.

  3. #3
    Junior Member
    Join Date
    Sep 2011
    Posts
    2

    Default

    Yes - that worked, thanks.

    Interestingly since then the same fault was preventing Lotus Notes 852 client from installing so seems that dll is a barrier to a number of other installs.

  4. #4
    Junior Member
    Join Date
    Sep 2011
    Posts
    1

    Default Other Installs

    I was able to confirm today that this same DLL also prevented installs of Poser 8 and Google Talk plugin (and it wasn't easy to find the problem either)

    I have had to uninstall Spybot 2 in order to be able to install these applications.

    Hope that helps track it.

  5. #5
    Senior Member
    Join Date
    Oct 2005
    Location
    Germany
    Posts
    5,263

    Default

    Hello,

    I would recommend to try the new Beta 4.

    Best regards
    Sandra
    Team Spybot

  6. #6
    Senior Member
    Join Date
    Feb 2006
    Posts
    262

    Default

    or better yet, just wait for either a Release Candidate or a final release of Spybot 2.0 to ensure that one doesn't interfere with either Explorer or IE9.

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