hi i,m maxman writing this on behalf off ann you helped me in the past so thought you might be able to help
The problem is with this machine a acer extensa 5235 laptop is that it wont switch of it just wants to restart but with a error message and safe start up menu and then a restore fix all normal checks have been done with avg and m/s checks
here are dds log before installing wizip 16 for attach file thank you in advance for help

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Parent at 10:24:17 on 2011-11-07
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.953.44 [GMT 0:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Acer\Registration\GregHSRW.exe
C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\Program Files\Netintelligence Home\LiteClient.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Windows\system32\srvmon.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent.exe
C:\Program Files\Launch Manager\LManager.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Netintelligence Home\LiteClientAM.exe
C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Netintelligence Home\AMMon.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
mDefault_Page_URL = hxxp://www.nextgenerationlearning.org.uk/ourhomeaccess
mStart Page = hxxp://www.nextgenerationlearning.org.uk/ourhomeaccess
BHO: txthlpBHO Class: {060235dc-6d84-47bd-95d7-a4ef5099a59d} - c:\progra~1\texthe~1\readan~1\TE4470~1.DLL
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: ba3HelperObj Class: {a17b153f-2267-4161-a165-73dcd6c31bef} - c:\progra~1\texthe~1\readan~1\ba3bho.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [cAudioFilterAgent] c:\program files\conexant\caudiofilteragent\cAudioFilterAgent.exe
mRun: [LManager] c:\program files\launch manager\LManager.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [NIHomeAM] "c:\program files\netintelligence home\LiteClientAM.exe"
mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [PLD_FrameworkRun] c:\windows\system32\oem\_NowIntoDT.vbs
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRunOnce: [PLD_FrameworkRunOnce] c:\windows\system32\oem\_waitAndLaunch_PLD_Framework_NoWait.vbs
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: c:\windows\system32\NIHLSP.DLL
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{976C358F-90C4-4DE6-9A37-386AD6063C28} : DhcpNameServer = 194.168.4.100 194.168.8.100
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: igfxcui - igfxdev.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\parent\appdata\roaming\mozilla\firefox\profiles\g60k6171.default\
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-4 297168]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-19 165648]
R1 MpKsl091fb88b;MpKsl091fb88b;c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKsl091fb88b.sys [2011-11-7 28752]
R1 MpKslbab09aad;MpKslbab09aad;c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKslbab09aad.sys [2011-11-7 28752]
R1 MpKslcaf5c68f;MpKslcaf5c68f;c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKslcaf5c68f.sys [2011-11-7 28752]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2009-12-5 727584]
R2 Greg_Service;GRegService;c:\program files\acer\registration\GregHSRW.exe [2009-8-28 1150496]
R2 NILiteClient;Netintelligence Home Edition Client;c:\program files\netintelligence home\LiteClient.exe [2009-12-5 2359296]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2009-6-18 144640]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-8-29 1153368]
R2 ServiceMonitor;Service Monitor;c:\windows\system32\srvmon.exe [2009-12-5 712704]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 21968]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-12-5 51712]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-19 43392]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 65024]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2009-12-5 55264]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2008-12-9 533344]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2009-6-18 50432]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-12-5 167424]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-30 52224]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2008-7-11 47128]
S4 RsFx0102;RsFx0102 Driver;c:\windows\system32\drivers\RsFx0102.sys [2008-7-10 242712]
.
=============== Created Last 30 ================
.
2011-11-07 09:57:23 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKsl091fb88b.sys
2011-11-07 09:26:07 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKslbab09aad.sys
2011-11-07 08:54:29 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\MpKslcaf5c68f.sys
2011-11-07 08:53:31 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\offreg.dll
2011-11-07 08:53:27 6668624 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{1bfef89a-0444-4665-b7f9-7622e07677d8}\mpengine.dll
2011-11-06 21:53:40 -------- d-----w- c:\windows\system32\MpEngineStore
2011-11-06 21:33:47 -------- d-----w- c:\windows\system32\appmgmt
2011-10-15 08:32:42 -------- d-----w- C:\d5aa5267031d5ee99ae3ee09c17b
2011-10-13 11:47:57 75776 ----a-w- c:\windows\system32\psisrndr.ax
2011-10-13 11:47:57 465408 ----a-w- c:\windows\system32\psisdecd.dll
2011-10-13 11:47:55 571904 ----a-w- c:\windows\system32\oleaut32.dll
2011-10-13 11:47:55 233472 ----a-w- c:\windows\system32\oleacc.dll
2011-10-13 11:47:50 2334720 ----a-w- c:\windows\system32\win32k.sys
2011-10-11 09:50:43 439632 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\nisbackup\gapaengine.dll
2011-10-11 09:50:38 703824 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{3b7b1676-c609-4437-baee-3d4960457801}\gapaengine.dll
.
==================== Find3M ====================
.
2011-09-07 12:55:23 152576 ----a-w- c:\windows\system32\msclmd.dll
2011-09-01 02:35:59 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-09-01 02:28:15 1126912 ----a-w- c:\windows\system32\wininet.dll
2011-09-01 02:22:54 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-08-29 17:33:25 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-08-29 17:12:31 3 ----a-w- c:\windows\system32\PLD_Framework.cmd
.
============= FINISH: 10:27:13.95 ===============