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Thread: Redirect bug I think...

  1. #1
    Junior Member mlpike's Avatar
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    Default Redirect bug I think...

    I am quite at a loss I have commercials playing in the background my internet redirects and my usage is max something has taken over my laptop. This laptop is used for basics nothing major games social yadda yadda yadda. Please help! I know my way around a computer ok not very tech savvy Thank you for ur time I attached the DDS and other file needed.
    Michelle

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_29
    Run by mom at 8:35:17 on 2011-11-24
    Microsoft Windows 7 Starter 6.1.7601.1.1252.1.1033.18.1013.155 [GMT -6:00]
    .
    AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
    SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Launch Manager\dsiwmis.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
    C:\Program Files\Acer\Registration\GregHSRW.exe
    C:\Program Files\EgisTec\MyWinLocker 3\x86\MWLService.exe
    C:\Program Files\Acer\Acer VCM\RS_Service.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\AVG\AVG2012\avgemcx.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Launch Manager\LManager.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    C:\Program Files\EgisTec Egis Software Update\EgisUpdate.exe
    C:\Program Files\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\Acer\Acer VCM\AcerVCM.exe
    C:\Windows\system32\igfxext.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
    C:\Windows\system32\UI0Detect.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\ytbb.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Program Files\Windows NT\Accessories\wordpad.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
    uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
    mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
    mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&m=ao532h&r=27b50711d135l0474wwl5w4502r233
    uURLSearchHooks: YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
    TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
    mRun: [LManager] c:\program files\launch manager\LManager.exe
    mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
    mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
    mRun: [Acer ePower Management] c:\program files\acer\acer epower management\ePowerTray.exe
    mRun: [EgisTecLiveUpdate] "c:\program files\egistec egis software update\EgisUpdate.exe"
    mRun: [mwlDaemon] c:\program files\egistec\mywinlocker 3\x86\mwlDaemon.exe
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [NortonOnlineBackupReminder] "c:\program files\symantec\norton online backup\activation\NobuActivation.exe" UNATTENDED
    mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
    mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [Logitech Download Assistant] c:\windows\system32\rundll32.exe c:\windows\system32\LogiLDA.dll,LogiFetch
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
    mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
    mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
    StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\acervc~1.lnk - c:\program files\acer\acer vcm\AcerVCM.exe
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    TCP: DhcpNameServer = 66.38.1.94 66.38.0.240 8.8.8.8
    TCP: Interfaces\{F85B36FE-DB4D-4EDB-9801-318DE79657FB} : DhcpNameServer = 66.38.1.94 66.38.0.240 8.8.8.8
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\acer\acer vcm\Skype4COM.dll
    Notify: igfxcui - igfxdev.dll
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
    R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
    R1 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2009-6-2 18992]
    R1 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2009-6-2 16432]
    R1 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2009-6-2 60976]
    R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-10-12 4433248]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
    R2 DsiWMIService;Dritek WMI Service;c:\program files\launch manager\dsiwmis.exe [2010-1-8 107016]
    R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer epower management\ePowerSvc.exe [2010-1-8 727584]
    R2 Greg_Service;GRegService;c:\program files\acer\registration\GregHSRW.exe [2009-8-28 1150496]
    R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
    R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
    R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-10-4 16720]
    R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-6-10 50688]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-7-18 135664]
    S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
    S3 EUCR;EUCR;c:\windows\system32\drivers\EUCR6SK.sys [2010-1-8 103296]
    S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-7-18 135664]
    S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-20 52224]
    .
    =============== Created Last 30 ================
    .
    2011-11-24 13:43:19 -------- d-----w- c:\users\mom\appdata\local\Google
    2011-11-24 13:30:58 -------- d-----w- c:\users\mom\appdata\roaming\AVG2012
    2011-11-24 13:30:49 -------- d-----w- c:\users\mom\appdata\roaming\Acer
    2011-11-24 13:30:38 -------- d-----w- c:\users\mom\appdata\local\EgisTec
    2011-11-23 15:08:46 -------- d--h--w- C:\$AVG
    2011-11-23 14:44:30 -------- d-----w- c:\programdata\Malwarebytes
    2011-11-23 14:44:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-11-23 03:49:42 -------- d-----w- c:\programdata\Alawar Stargaze
    2011-11-22 17:19:37 499712 ----a-w- c:\windows\system32\msvcp71.dll
    2011-11-22 17:19:37 348160 ----a-w- c:\windows\system32\msvcr71.dll
    2011-11-06 13:27:30 -------- d--h--w- c:\programdata\Common Files
    2011-11-06 13:25:35 -------- d-----w- c:\windows\system32\drivers\AVG
    2011-11-06 13:25:35 -------- d-----w- c:\programdata\AVG2012
    2011-11-06 13:23:18 -------- d-----w- c:\program files\AVG
    2011-11-06 13:05:45 -------- d-----w- c:\programdata\MFAData
    2011-11-06 11:18:20 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{8c9a7745-2f2a-412e-9d9f-28248fbefdd4}\mpengine.dll
    2011-10-30 15:06:29 -------- d-----w- c:\program files\HP
    2011-10-29 15:02:49 -------- d-----w- c:\windows\system32\SPReview
    2011-10-29 15:01:43 -------- d-----w- c:\windows\system32\EventProviders
    2011-10-29 14:32:31 1006104 ----a-w- c:\windows\system32\igxpun.exe
    2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
    2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
    2011-10-28 20:39:27 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
    2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
    2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
    2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
    2011-10-28 20:39:26 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
    2011-10-28 20:22:56 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
    2011-10-28 20:22:56 107368 ----a-w- c:\windows\system32\GEARAspi.dll
    2011-10-28 20:21:51 -------- d-----w- c:\program files\iPod
    2011-10-28 20:21:49 -------- d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
    2011-10-28 20:21:49 -------- d-----w- c:\program files\iTunes
    2011-10-28 17:53:59 -------- d-----w- c:\program files\Bonjour
    2011-10-25 23:26:31 6144 ----a-w- c:\program files\internet explorer\iecompat.dll
    .
    ==================== Find3M ====================
    .
    2011-11-11 22:11:07 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-10-29 15:14:46 152576 ----a-w- c:\windows\system32\msclmd.dll
    2011-10-24 19:29:02 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
    2011-10-24 19:29:02 69632 ----a-w- c:\windows\system32\QuickTime.qts
    2011-10-07 12:23:48 230608 ----a-w- c:\windows\system32\drivers\avgldx86.sys
    2011-10-04 12:21:28 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
    2011-10-03 11:06:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
    2011-10-01 02:42:56 1638912 ----a-w- c:\windows\system32\mshtml.tlb
    2011-09-13 12:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
    2011-09-06 02:28:37 2334720 ----a-w- c:\windows\system32\win32k.sys
    2011-08-31 04:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
    2011-08-31 04:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
    2011-08-31 04:05:04 50536 ----a-w- c:\windows\system32\jdns_sd.dll
    2011-08-31 04:05:04 178536 ----a-w- c:\windows\system32\dnssdX.dll
    2011-08-27 04:26:27 571904 ----a-w- c:\windows\system32\oleaut32.dll
    2011-08-27 04:26:27 233472 ----a-w- c:\windows\system32\oleacc.dll
    .
    ============= FINISH: 8:44:49.57 ===============
    Last edited by tashi; 2011-11-24 at 16:32. Reason: Copied pasted DDS log into topic :-)

  2. #2
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi,

    1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
    2. Execute the file TDSSKiller.exe.
    3. Click Start Scan. If threats are found, select skip and click Continue (tool may prompt for a reboot).
    4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member mlpike's Avatar
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    Default not working

    I did everything u told me too and I cant get the TDSS killer to start. I have tried over and over I even went to the kaspersky website and got it directly from there and the tool will not start any ideas
    thank you
    Michelle

  4. #4
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi


    Please visit this webpage for download links, and instructions for running ComboFix tool:

    http://www.bleepingcomputer.com/comb...o-use-combofix

    Please ensure you read this guide carefully first.


    Please continue as follows:

    1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
      Remember to re-enable them afterwards.

    2. Click Yes to allow ComboFix to continue scanning for malware.


    When the tool is finished, it will produce a report for you.

    Please include the following reports for further review, and so we may continue cleansing the system:

    C:\ComboFix.txt
    New dds log.


    A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
    Junior Member mlpike's Avatar
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    Default Combofix results

    Here are the results to the combofix. Havent test the computer yet but will let you know if I have any problems.

  6. #6
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi,

    Please post fresh dds logs too.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  7. #7
    Junior Member mlpike's Avatar
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    Default New DDS

    The new dds
    Thank you so much for your help!!

  8. #8
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi again,


    Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1 and separate 10.1.1 update for it) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.

    * Go here to run an online scanner from ESET.
    • Note: You will need to use Internet explorer for this scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is UNchecked and the option Scan unwanted applications is checkmarked.
    • Click Scan
    • Wait for the scan to finish.



    Post back its report & a fresh dds.txt log. How's the system running?
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #9
    Junior Member mlpike's Avatar
    Join Date
    Nov 2011
    Posts
    27

    Default

    Still getting redirected and still have the background commercuals playing I have attached the results to the ESET and the new dds sry it took so long my internet was down
    Michelle

  10. #10
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Hi,

    Please see if TDSSKiller runs now.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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