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Thread: Can't instal antivirus

  1. #1
    Junior Member
    Join Date
    Nov 2011
    Posts
    2

    Default Can't instal antivirus

    Here is the DDS as per your request;

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 7.0.5730.11
    Run by MUDAI at 0:50:26 on 2011-11-29
    Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.77 [GMT -8:00]
    .
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Program Files\Ask.com\Updater\Updater.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\DOCUME~1\MUDAI\LOCALS~1\Temp\nkbdd.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://www.google.com/
    uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
    mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
    mRun: [igfxtray] c:\windows\system32\igfxtray.exe
    mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
    mRun: [igfxpers] c:\windows\system32\igfxpers.exe
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [<NO NAME>]
    mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
    dRunOnce: [ShowDeskFix] regsvr32 /s /n /i:u shell32
    StartupFolder: c:\docume~1\mudai\startm~1\programs\startup\erunta~1.lnk - c:\program files\erunt\AUTOBACK.EXE
    uPolicies-system: DisableTaskMgr = 1 (0x1)
    uPolicies-system: DisableRegistryTools = 1 (0x1)
    mPolicies-system: EnableLUA = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    Trusted Zone: cnet.com\download
    Trusted Zone: kra.go.ke\forodha
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.20
    TCP: Interfaces\{51520DFD-E30E-453D-A608-068DBD351C73} : DhcpNameServer = 192.168.1.20
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
    Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
    Notify: igfxcui - igfxdev.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
    SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
    .
    ============= SERVICES / DRIVERS ===============
    .
    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
    R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
    R3 dac970nt;dac970nt;\??\c:\windows\system32\drivers\knopmo.sys --> c:\windows\system32\drivers\knopmo.sys [?]
    .
    =============== Created Last 30 ================
    .
    2011-11-28 11:42:17 -------- d-----w- c:\documents and settings\mudai\.oanda
    2011-11-25 14:22:45 -------- d-----w- c:\program files\Ask.com
    2011-11-25 14:22:37 -------- d-----w- c:\documents and settings\mudai\local settings\application data\AskToolbar
    2011-11-25 14:21:45 -------- d-----w- c:\documents and settings\mudai\application data\SUPERAntiSpyware.com
    2011-11-25 14:20:46 -------- d-----w- c:\program files\SUPERAntiSpyware
    2011-11-25 14:20:46 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
    2011-11-25 13:52:56 73728 ----a-w- c:\windows\system32\javacpl.cpl
    2011-11-25 13:52:56 472808 ----a-w- c:\windows\system32\deployJava1.dll
    2011-11-22 20:09:45 134272 -c--a-w- c:\windows\system32\dllcache\b57xp32.sys
    2011-11-22 20:09:45 134272 ----a-r- c:\windows\system32\drivers\b57xp32.sys
    2011-11-22 20:07:42 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
    2011-11-22 20:07:42 32592 ----a-w- c:\windows\system32\msonpmon.dll
    2011-11-22 20:03:12 -------- d-----w- c:\windows\SHELLNEW
    2011-11-22 20:02:58 -------- d-----w- c:\documents and settings\mudai\local settings\application data\Microsoft Help
    .
    ==================== Find3M ====================
    .
    2011-11-22 09:32:31 294912 ------w- c:\windows\Setup1.exe
    2011-11-22 09:32:29 73216 ----a-w- c:\windows\ST6UNST.EXE
    2011-11-22 09:27:01 53248 ----a-w- c:\windows\system32\suppdll.dll
    2011-11-22 09:27:01 35363 ----a-w- c:\windows\system32\windrvNT.sys
    .
    ============= FINISH: 0:51:02.37 ===============


    Kindly i have saved the attached.txt on my desktop advise on the next step

  2. #2
    Malware Team-Emeritus
    Join Date
    May 2010
    Posts
    212

    Default

    Hello and welcome to the forum.

    My nickname is vict0r and I will help you with the malware issues on your computer.

    Please read the following information carefully.

    IMPORTANT: Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

    To make cleaning this machine easier:

    • Continue to respond to this thread until I I tell you that the logs are clean!
    • Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
    • Please do not run any scans other than those requested and do not post any logs/reports unless specifically requested to do so.
    • Please follow all instructions in the order posted.
    • If you have any questions or do not understand instructions, please ask before continuing.
    • Please reply to this thread. Do not start a new topic.
    • Your security program(s) may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.




    Please post the Attach.txt log in your next reply (copy and paste, do not attach it).

  3. #3
    Malware Team-Emeritus
    Join Date
    May 2010
    Posts
    212

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been three days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh DDS log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than three days since your last response and you need the thread re-opened, please send me or other MOD a private message (pm). A valid, working link to the closed topic is required.

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