Hi Bruce C,

Thank you again for your patience.

Please confirm whether or not you are aware of having installed the program GoToAssist. If so, for what purpose was the program installed?

Again, please remember to read the instructions below carefully before executing and perform the steps, in the order given.
If you have any questions about or problems executing these instructions, <STOP> do not proceed, post back with the question or problem before going any further.

Before we proceed please make sure any open programs are closed.

Step 1:
Create System Restore Point

First we need to make sure we have a back up of the Registry to return to if we need it:

  1. Select Start > Control Panel then double-click on the System icon in the Control Panel.
  2. In the left-hand pane click on the System Protection option.
  3. When the Dialog comes up, click on the System Protection tab.
  4. Check that the drive letter where Windows is located (usually C: drive) indicates System protection ON.
    (This indicates System restore is turned ON for the Windows drive).
  5. Click on the Create button to create a new restore point. In the Name dialog, type a descriptive name and then click on the Create button.
  6. You will get a message that the Restore Point was created successfully. Click on the Close button.
  7. Click on the OK button and close the System window in the Control Panel.

< STOP > If you did not successfully complete this step. < STOP > Do not continue with any other steps, post back and let me know!

Step 2:
Uninstall Programs

Registry Cleaners Advisory

I notice that the Uniblue RegistryBooster Registry Cleaner is installed on this computer.

I don't personally recommend the use of ANY registry cleaners.
Here is an excerpt from a discussion on regcleaners
Most reg cleaners aren't "bad" as such, but they aren't perfect and even the best have been known to cause problems.
The point we are trying to make is that the risk of using one far outweighs any benefit.
If it does work perfectly you will not see any difference.
If it doesn't work properly you may end up with an expensive doorstop.
http://miekiemoes.blogspot.com/2008/...eaking_13.html
http://forums.whatthetech.com/Regcleaner_t42862.html

In addition, I would also recommend the uninstallation of Paretologic File Cure.
The company Paretologic also produces a Registry Cleaner as well as other products classed as spyware and therefore, by association, Paretologic File Cure cannot be trusted or recommended.

Ultimately, the decision whether or not to remove both of these programs is yours. However, steering clear of such products in future will reduce your exposure to potential malware threats.

Please follow the instructions below to remove these and other unwanted programs:

  1. Select Start > Control Panel > Programs > Programs and Features.
  2. Under the Programs heading, click on Uninstall a program.
  3. Scroll down the list of installed programs and locate the following program:

    AOL Install
    Paretologic File Cure     <-- Opional Removal - see reasons provided above
    Uniblue RegistryBooster <-- Opional Removal - see reasons provided above
  4. Right-click on Uninstall to uninstall it.
  5. Repeat steps 3 - 4 for each program in the list.
  6. When finished Close the Control Panel window.
  7. Restart the computer to complete removal of the program.

Step 3:
Download Custom Script

  1. Right-click on This Link and select Save target as... or Save Link as... option ...
  2. Save as the filename: Fix.txt to your Desktop. <-- IMPORTANT

Step 4:
OTL - Custom Fix

We now need to run a custom OTL fix.

Please temporarily disable your Anti-virus real-time protection. If active, it could impact the online scan. Refer to This Howto Topic, if necessary.

  1. Right-click on OTL.exe and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
  2. Click on the Run Fix button at the top of the program window.
  3. You will see a pop-up dialog reporting "No fix has been provided. Click OK to load from a file or Cancel". Click on the OK button to continue.
  4. When the Open dialog appears, Navigate to your Desktop, scroll down to and select the file named Fix.txt and then click on the Open button.
  5. Some text will appear in the Custom scans/Fixes box.
  6. Click on the Run Fix button.
    Note: Please let the program run unhindered until it has finished.
  7. Reboot the PC when it is done.
    Once the computer has restarted and you have logged back into your usual account, a text file named OTL.txt will automatically open in Notepad. This file will be located on your Desktop.
  8. Please Copy and Paste the entire contents of OTL.txt into your next reply.

Step 5:
SystemLook

  1. Please download SystemLook.exe by jpshortstuff and save it to your Desktop.
    Alternate download site.
  2. Right-click on SystemLook.exe and select the Run As Administrator option to launch the program. If you receive a UAC prompt, please allow it.
  3. Copy and Paste the text in the code box below into SystemLook's main text entry window:
    Code:
    :filefind
*Fun4IM*
*Bandoo*
*Searchqu*
*iLivid*
*whitesmoke*
*datamngr*
*trolltech*

:folderfind
*Fun4IM*
*Bandoo*
*Searchqu*
*iLivid*
*whitesmoke*
*datamngr*
*trolltech*

:Regfind
Fun4IM
Bandoo
Searchqu
iLivid
whitesmoke
datamngr
kelkoopartners
trolltech
  4. Click on the Look button to start the scan.
    Note: Because of the Registry searches involved this scan may take 15 minutes or longer to run on a large system. Please be patient and wait for the scan to complete.
  5. When SystemLook has completed its task a Notepad window will automatically open showing the results of the scan.
    A log file will be created on your Desktop named SystemLook.txt.
  6. Please post the contents of the SystemLook.txt file in your next reply.

Step 6:
Include in Next Post

  1. Did you have any problems carrying out the instructions?
  2. Are you aware of having installed the program GoToAssist? If so, for what purpose was the program installed?
  3. OTL.txt.
  4. SystemLook.txt.


Scolabar
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