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Thread: Cleansed computer has broken links to files

  1. #1
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    Default Cleansed computer has broken links to files

    I recently ran McAfee Stinger to cleanse FalseAlert and Trojan viruses in my computer. I then downloaded Spybot to ensure my machine is clean. Spybot removed several more files. However, when I ran some of my application sofeware, I discover I can't open many files. I get the message "Not possible to open XXXX.yy" Can someone please help me?

  2. #2
    Spybot Advisor Team Zenobia's Avatar
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    What type of files will not open?Is it .exe files?

    Could you open Spybot,click Mode up top,select Advanced mode,(if a warning window comes up,please select "Yes"),then click Tools,View Reports,then click View Previous Reports.

    The Spybot logfiles are dated(Checks.yymmdd-hhmm or Fixes.yymmdd-hhmm).Please select the Spybot Fixes logfile from the scan where the several more files were removed and doubleclick it.It should open in the Spybot window.Rightclick somewhere in that window,and select "Select All".Then rightclick again,select Copy,then Paste the logfile here in a reply.

  3. #3
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    Default Cleansed computer has broken links to files

    Quote Originally Posted by gnowgnow View Post
    I recently ran McAfee Stinger to cleanse FalseAlert and Trojan viruses in my computer. I then downloaded Spybot to ensure my machine is clean. Spybot removed several more files. However, when I ran some of my application sofeware, I discover I can't open many files. I get the message "Not possible to open XXXX.yy" Can someone please help me?
    I'm a newby and so unfamiliar with the format of responding, but I would like to thank you for addressing my problem.

    The files that lost the link are not exe files. They are data files but I can't find those files in the locations I stored them.

    Here is file Fixes log:


    --- Report generated: 2012-01-08 20:25 ---

    DoubleClick: Tracking cookie (Internet Explorer: Ken) (Cookie, fixed)


    DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, fixed)


    DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, fixed)


    DoubleClick: Tracking cookie (Chrome: Chrome) (Cookie, fixed)



    --- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

    2009-01-26 blindman.exe (1.0.0.8)
    2009-01-26 SDFiles.exe (1.6.1.7)
    2009-01-26 SDMain.exe (1.0.0.6)
    2009-01-26 SDShred.exe (1.0.2.5)
    2009-01-26 SDUpdate.exe (1.6.0.12)
    2009-01-26 SDWinSec.exe (1.0.0.12)
    2009-01-26 SpybotSD.exe (1.6.2.46)
    2009-01-26 TeaTimer.exe (1.6.4.26)
    2012-01-08 unins000.exe (51.49.0.0)
    2009-01-26 Update.exe (1.6.0.7)
    2009-01-26 advcheck.dll (1.6.2.15)
    2007-04-02 aports.dll (2.1.0.0)
    2008-06-14 DelZip179.dll (1.79.11.1)
    2009-01-26 SDHelper.dll (1.6.2.14)
    2008-06-19 sqlite3.dll
    2009-01-26 Tools.dll (2.1.6.10)
    2009-01-16 UninsSrv.dll (1.0.0.0)
    2011-03-18 Includes\Adware.sbi (*)
    2011-12-29 Includes\AdwareC.sbi (*)
    2010-08-12 Includes\Cookies.sbi (*)
    2010-12-14 Includes\Dialer.sbi (*)
    2011-11-29 Includes\DialerC.sbi (*)
    2011-02-24 Includes\HeavyDuty.sbi (*)
    2011-03-29 Includes\Hijackers.sbi (*)
    2011-10-04 Includes\HijackersC.sbi (*)
    2010-09-15 Includes\iPhone.sbi (*)
    2010-12-14 Includes\Keyloggers.sbi (*)
    2011-09-26 Includes\KeyloggersC.sbi (*)
    2004-11-29 Includes\LSP.sbi (*)
    2011-12-07 Includes\Malware.sbi (*)
    2012-01-03 Includes\MalwareC.sbi (*)
    2011-02-24 Includes\PUPS.sbi (*)
    2011-12-27 Includes\PUPSC.sbi (*)
    2010-01-25 Includes\Revision.sbi (*)
    2011-02-24 Includes\Security.sbi (*)
    2011-12-13 Includes\SecurityC.sbi (*)
    2008-06-03 Includes\Spybots.sbi (*)
    2008-06-03 Includes\SpybotsC.sbi (*)
    2011-10-18 Includes\Spyware.sbi (*)
    2011-10-18 Includes\SpywareC.sbi (*)
    2010-03-08 Includes\Tracks.uti
    2011-09-27 Includes\Trojans.sbi (*)
    2012-01-02 Includes\TrojansC-02.sbi (*)
    2011-12-28 Includes\TrojansC-03.sbi (*)
    2012-01-03 Includes\TrojansC-04.sbi (*)
    2012-01-02 Includes\TrojansC-05.sbi (*)
    2012-01-02 Includes\TrojansC.sbi (*)
    2008-03-04 Plugins\Chai.dll
    2008-03-05 Plugins\Fennel.dll
    2008-02-26 Plugins\Mate.dll
    2007-12-24 Plugins\TCPIPAddress.dll

  4. #4
    Spybot Advisor Team Zenobia's Avatar
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    You're welcome.Thank you for posting the logfile.
    Just some tracking cookies were removed when you ran that particular scan with Spybot,so that would not have an affect on any of your data files.

    If the data files are missing from the location you stored them,it's possible that another program might have removed them for a couple of reasons.For example,the files might have been removed due to a false positive,etc.

    I see in some instructions for Stinger that it's possible to save the scan results to a logfile.Did you happen to save the Stinger scan results,by any chance?

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    Unfortunately, I didn't save any information generated by Stinger.

    Now, I find another application program that has an error message (shown below). The file in the message must be an integral part of the program as I went to the program folder and couldn't find the file.


    Not possible to open thefile
    File Transaction1134H016K

  6. #6
    Spybot Advisor Team Zenobia's Avatar
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    May I ask the name of the program that you were trying to open when you received the "Not possible to open the file File Transaction1134H016K" message?

    Also,when you were running the previous application or applications,were you actually getting the "Not possible to open XXXX.yy" message,or did you put in XXXX.yy just for an example?
    And may I ask the names of the programs you were running when you got that message?

  7. #7
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    The message comes from a software for adjusting my hearing aid.

    The XXX.yy file is an example. The files that I lost the links are Lotus 123, PowerPoint and Word.

    Additionally, all the links in my Favorites have disappeared. My OS is Windows 7.

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    One further point, those files I stored in McAfee Vault remained untouched. Unfortunately, I didn't place all the important files in that location.

  9. #9
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    This is a long shot,since even if the malware hid some of your files,your files still should open when running programs.But,it's better to err on the side of caution.
    Please click this link,and follow the instructions to temporarily show hidden files in Windows 7:
    http://www.bleepingcomputer.com/tuto...-windows/#win7
    Quote Originally Posted by gnowgnow
    The files that lost the link are not exe files. They are data files but I can't find those files in the locations I stored them.
    Now please go to the location where you stored them,and let me know if they are visible there now.

  10. #10
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    Will do it when I get home tomorrow. Thanks for being so patient

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